Essential Japan and Hakone end Tokyo (14 destinations)

Traveler Reviews

• 

  Lineke

  September 4th, 2025
  2.0
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  The overall experience did not deliver the value for money expectations I had. In 9 days we had 3 different buses, 6...
  The overall experience did not deliver the value for money expectations I had. In 9 days we had 3 different buses, 6 different guides who mainly spoke Spanish and 3 different tour groups. The impression is that as a tourist you are shuffled back and forth in a logistical operation because it suits Europamundo and it allows them to maximize profits instead of putting the customer's travel experience first. Some hotels were substandard and paying extra for a single room that is very small is unacceptable in my opinion. The hotels I booked myself at start and finish were all 2-bed rooms for half the price. In short this was once but never again. Moreover, communication with TourRadar itself was extremely laborious, long waits for an answer and not reading the question but giving standard answers. I was never able to install the 1 Gb internet that was promised to me!!! So also TourRadar once but never again!Show more
  Traveled in August 2025
  

  Reply from: Europamundo

  Dear Lineke, Thank you for sharing your detailed feedback regarding your tour, Essential Japan and Hakone end Tokyo. We truly value your comments and regret that certain aspects of your experience did not meet your expectations. Due to the global nature of our trips, our circuits are usually bilingual. Each group is assigned its own guide—one for English-speaking passengers and another for Spanish-speaking passengers—to ensure dedicated assistance and a more personalized experience. In some cases, the predominant language in a group may influence the overall experience, but guides always provide explanations and answer questions to enrich everyone’s understanding. Regarding transportation and buses, our tours sometimes require different buses for certain legs of the journey, particularly when groups join or leave at different points. This logistical approach allows us to manage the tour efficiently while ensuring that all passengers receive their scheduled services. We understand that this can feel like frequent changes, and we continually review ways to make transitions smoother. Concerning hotel accommodations, we regret that the rooms did not meet your expectations. In Japan—and similarly in destinations such as Korea and China—standard rooms are often smaller than in other countries. Single rooms are typically smaller than double rooms, and we always guarantee rooms that allow for a comfortable rest. Finally, regarding internet or any other services, we always encourage passengers to contact us during the trip for any issues or special requests, so we can address them promptly. We also note that communicating in advance or through our partners helps prevent misunderstandings and ensures a smoother experience. We sincerely regret any discomfort or inconvenience experienced during your trip. Your comments have been shared with our operations team to help improve future tours. Thank you again for your Europamundo team

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• M

  Mary

  June 2nd, 2024
  5.0
  10 day - Essential Japan and Hakone tour package in early May was totally a wonderful experience and the tour guides...
  10 day - Essential Japan and Hakone tour package in early May was totally a wonderful experience and the tour guides were very knowledgeable with the history provided behind all the sites visited in the tour package. Thank you Europamundo group team for a wonderful Japan trip !!!Show more
  Traveled in May 2024
  

  Reply from: Europamundo

  We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they have the ability to create unforgettable memories for our passengers. Europamundo team :)❤

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• R

  robert

  November 2nd, 2023
  5.0
  Overall a very satisfying tour many great sights as per the itinerary, well organised with good input from the guides.
  Traveled in October 2023
  

  Reply from: Europamundo

  We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they have the ability to create unforgettable memories for our passengers. Europamundo team :)❤

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• M

  MANH

  April 10th, 2023
  5.0
  Good Tour ,,,, Great Service
  Traveled in March 2023
  

  Reply from: Europamundo

  Hi MANH , Thank you so much for your feedback! We can't wait to have you back.

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• M

  Mark

  November 15th, 2022
  5.0
  Both Jose and David, very good at explaining the Japanese history we visited and assisting us and others with any...
  Both Jose and David, very good at explaining the Japanese history we visited and assisting us and others with any enquiries. Would recommend this tour to others for ages 40-60. Some of the older people and less fit struggled to keep up.Show more
  Traveled in November 2022
  

  Reply from: Europamundo

  Thanks for the great review Essential Japan and Hakone end Tokyo, we are so happy you enjoyed your adventure with us and I will make sure Jose and David know!

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