6 Day Belgium including Brussels, Luxemburg, and Amsterdam

Traveler Reviews

• RJ

  Rene2.8•September 2026
  Amsterdam guidance was not much more than "here's a map - go to it" Group size was up to full 50 people on the bus,...
  Amsterdam guidance was not much more than "here's a map - go to it" Group size was up to full 50 people on the bus, not 'up to 12' as described in the brochure Different people every day. Hotel... The other 3 sides of the block it is located on is a red light district with hookers right at street level, rapping on the windows as you walk by. Despite advising the operator days in advance that we were arriving by train, on the day of the arrival, they said it was too late. We made it to the hotel on our own. For departure, they tried to pull the same BS. We kicked back, and after some excuses, they did provide a ride to the train station. I can provide the WhatsApp exchange if you want. TootBus is the poorest city tour bus I have ever been on. Very little commentary considering the length of the route. Very disappointing since TourRadar was highly recommended by friends. We understand that the tour run by STM, and we would never use anything from them again.Show more
  Traveled in September 2026
  

  Reply from: STM Tours LLC

  Dear Rene, Thank you for sharing your detailed feedback. We are very sorry that your experience did not meet your expectations. We sincerely regret the confusion regarding the arrival transfer, especially as you had informed us in advance that you would be arriving by train. We are glad that the departure transfer was ultimately arranged, but we understand that having to insist on a service that should have been properly coordinated was frustrating. We also take your comments regarding the Amsterdam guidance, group size, changing guides, hotel location, and TootBus experience seriously. The group size you experienced does not appear to match the description provided at the time of booking, and we will review this with our local partners and the product information to understand what happened. Regarding the hotel, we understand your concerns about its surroundings and appreciate you bringing this to our attention. We will review whether the property and its location are still appropriate for this program. If you are willing to share the WhatsApp exchange regarding the transfers, please send it to us. It would help us investigate the communication with the local operator and address any shortcomings with the relevant suppliers. We are disappointed that this experience has affected your confidence in STM, and we appreciate you. Mina STM Tours LLC

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• GB

  George3.8•August 2026
  We just finished our Belgian based tour and I would first say that the continuous daily support we had from TourRadar...
  We just finished our Belgian based tour and I would first say that the continuous daily support we had from TourRadar was excellent from all but with special thanks to Mia. My experience on the individual tours varies and was impacted by my large size and moderate disability but discounting that...the Toot bus was a 3 due to limited stops with hour long waits to hop back on. But it is an easy was to get to where you want to. The bus tours to Ghent and Brugge were cramped and required to much walking to get to where there were things to see. Guide was difficult to understand. We did not go to Amsterdam but the Luxembourg tour bus was much more comfortable with a great guide but the bus parks far from center. Dinant was a lovely place to finish. One big surprise was no bathrooms on the buses and be sure to bring Euros for the ones on land. Hotel Nhow was weird and artsy but great breakfasts and nice king beds & big screens so just fine! Thanks to the whole TR crew.Show more
  Traveled in August 2026
  

  Reply from: STM Tours LLC

  Dear George, Thank you very much for taking the time to share your detailed feedback with us. We are delighted to hear that you appreciated the continuous support provided by the TourRadar team, and we will be sure to pass your special thanks to Mia for her excellent assistance throughout your journey. We truly appreciate your honest comments regarding the individual tours. Your feedback about the Tootbus experience, the Ghent and Bruges excursions, transportation comfort, and guide communication has been noted and will help us continue improving our services. We are pleased to know that you enjoyed the Luxembourg and Dinant tour, as well as the beautiful experience in Dinant. Thank you also for sharing your practical tips regarding restroom facilities and travel arrangements, which can be very helpful for future travelers. We are glad that your stay at Hotel Nhow was enjoyable, especially the breakfast, comfortable rooms, and overall atmosphere. It was a pleasure assisting you during your Belgian adventure, and we hope to welcome you again on another memorable journey in the future. Warm regards, STM Tours Team

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• 

  Paul4.7•August 2026
  A great way to see the region in a short time. Guides were excellent.
  Traveled in August 2026
  

  Reply from: STM Tours LLC

  Dear Paul, Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed exploring the region with us and had a great experience with our guides. We truly appreciate your kind words and hope to welcome you again in the future! STM Tours LLC

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  Barbara4.0•July 2026
  TourRadar organizes the accommodations (which were very good) and books you on a series of big-bus day trips with...
  TourRadar organizes the accommodations (which were very good) and books you on a series of big-bus day trips with other operators to which you get yourself. All of the trips were on big buses filled to capacity with bi-lingual guides - all Spanish/English with the emphasis on Spanish. There were four day trips advertised when I booked the trip and all of them did happen although NONE of them were in the order that was advertised. TourRadar communicated the changes and details well, but all those changes made it seem rather poorly organized. The accommodations were a 14-18 minute walk from trip starting points (although the hotel was actually right on the bus line and a 2-block walk to the metro). I did get to see the places I wanted to see, but as didn't realize they'd all be big-bus tours (which I really don't like) or that the primary language would be Spanish (which I don't speak well). Guides were well informed and helpful, but their focus was clearly on the Spanish. It was a good - but far from excellent - trip for what it was, but I wouldn't choose to do it again. If you book with them, be prepared for many changes in the itinerary (which I didn't mind but which could be very problematic), and for long big-bus rides with no continuity as to who fellow travelers are.Show more
  Traveled in July 2026
  

  Reply from: STM Tours LLC

  Hi, Thank you for taking the time to share such a detailed review. We truly appreciate your honest feedback. We're glad to hear that you were satisfied with the accommodations and that you were able to visit all the destinations you had hoped to see. We also appreciate your kind words about the guides' knowledge and helpfulness. We understand your concerns regarding the order of the day tours, the use of larger coach groups, and the bilingual (Spanish/English) guiding. As mentioned in our tour description, this is a partially guided tour where each day trip is operated by our trusted local partners. Due to operational restrictions, the order of the excursions may occasionally change. While the itinerary sequence may be adjusted, all included experiences are provided, and we always communicate any changes in advance to keep our travelers informed. Regarding the language, our local partners often operate bilingual tours to accommodate international travelers. We understand that this may not suit everyone's preferences, and we'll certainly share your feedback with them as we continuously work to improve the experience. Thank you again for your valuable comments. Your feedback helps us improve, and we hope to have the opportunity to welcome you on another trip that better matches your preferred travel style in the future. Kind regards, STM Tours Team

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  Kerry4.0•July 2026
  Overall experience of this tour was very good.
  Traveled in June 2026
  

  Reply from: STM Tours LLC

  Hi Kerry, Thank you so much for your feedback! We are delighted to hear that you enjoyed your time with us. It was a pleasure assisting you, and we truly hope to have the opportunity to welcome you again on another tour in the future. We wish you all the best and hope to see you again soon! 😊 Best Regards, Joseph STM Tours LLC

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• JP

  Jacqueline3.0•June 2026
  Since this was a partially guided tour, not much of expectations here. I hit a few snags along the way which the...
  Since this was a partially guided tour, not much of expectations here. I hit a few snags along the way which the tour company was able to remedy each situation quickly. I was not happy with the hotel. It did not have A/C, the elevator broke a few times and its location was not desirable.Show more
  Traveled in June 2026
  

  Reply from: STM Tours LLC

  Hi this is Madel from STM Tours LLC, I would like to thank you for taking the time to share your feedback with us. We appreciate your understanding of the partially guided nature of the tour, and we're pleased that our team was able to respond promptly and resolve the issues you encountered along the way. We will be sure to share your comments with the hotel management as we continuously work with our partners to improve the overall experience we provide. Thank you once again for your valuable feedback and for choosing STM Tours LLC. We truly appreciate your comments and hope to have the opportunity to welcome you on another journey and provide you with an even better travel experience in the future.

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• C

  CHET3.0•June 2026
  Pro: Excellent communication with the operator. Cons: 1) As seniors, we did not like the 20-minute walk to the bus...
  Pro: Excellent communication with the operator. Cons: 1) As seniors, we did not like the 20-minute walk to the bus every morning to start the tour; and the 20-minute walk back to the hotel in the evening. It was late and we were tired and the additional walk to the hotel was not comforting. 2) We did not have airconditioning on the last two nights at Hotel Siru. They gave us an electric fan because hotel was fully booked and they could not move us to another room. 3). Some tour guides sounded like history teachers reading from a book. They should make narrative of a place interesting and give the most important information only.Show more
  Traveled in May 2026
  

  Reply from: STM Tours LLC

  Hi Maria, thank you very much for taking the time to share your experience with us. We truly appreciate your kind words about our communication, and we are equally grateful for your constructive comments, which help us improve our services. We sincerely apologize for the inconvenience you experienced: The daily walk to and from the bus was understandably tiring, especially for senior travelers, and we will review how we can make this more comfortable in future arrangements. We regret the lack of air conditioning during your last two nights at Hotel Siru. While the hotel was fully booked, we understand that an electric fan was not an adequate solution, and we will address this with the property management. Regarding the tour guides, we appreciate your honest feedback. We will remind our guides to make their narratives more engaging and focused on the highlights, rather than sounding overly academic. Your comments are invaluable to us, and we will use them to improve both our tour logistics and guest comfort. We hope that despite these challenges, you were still able to enjoy parts of your trip, and we would love the opportunity to welcome you again with an even better experience.

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• RD

  Rita4.0•May 2026
  Really enjoyed our five day trips. Especially Luxembourg, Gant & Brugge. The tour guides were very helpful and...
  Really enjoyed our five day trips. Especially Luxembourg, Gant & Brugge. The tour guides were very helpful and informative. I wasn’t very immersed with Palo our guide for Amsterdam trip. I thought he was very knowledgeable but his personality leaves a lot to be desired. He wouldn’t allow anyone sit in the two front seats behind the driver even though he had two seats on the opposite side. Very territorial and a bit of a smart guy who has an attitude. Not a good way to be if you want people to tip you. But overall we enjoyed our trip. Rita IrelandShow more
  Traveled in May 2026
• DR

  David5.0•April 2026
  This tour was hosted by very knowledgeable guides, who were fun to be with and precise about timing.
  Traveled in April 2026
  

  Reply from: STM Tours LLC

  Dear David, Thank you so much for your kind feedback. I’m delighted to hear that you enjoyed your experience with the tour and that the guides made such a positive impression. Having knowledgeable guides who are also enjoyable to travel with while keeping everything well organized and on time truly makes a difference in the overall experience. I really appreciate you taking the time to share your thoughts, and I hope to have the pleasure of assisting you again with another wonderful trip in the future. Warm regards, Mina STM Tours LLC

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  Di4.0•April 2026
  Great hotel in Brussels conveniently located. The day tours were really interesting. The guides were very...
  Great hotel in Brussels conveniently located. The day tours were really interesting. The guides were very knowledgeable. A great way to see lots of different areas without having to change hotels every other day.Show more
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  Traveled in March 2026
  

  Reply from: STM Tours LLC

  Dear Dianne, Thank you for your kind feedback. We are pleased to hear you enjoyed your stay in Brussels, the convenient hotel location, and the day tours with our knowledgeable guides. We’re also glad the itinerary allowed you to explore comfortably without frequent hotel changes. We truly appreciate your comments and hope to welcome you again in the future. Warm regards, Hazar STM Tours LLC

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