Morocco Tours 9 Days Tour From Tangier

Traveler Reviews

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  Iris3.0•January 2026
  Subject: Feedback on Our Morocco Tour – Areas for Improvement Dear [Tour Agency], Thank you for arranging our...
  Subject: Feedback on Our Morocco Tour – Areas for Improvement Dear [Tour Agency], Thank you for arranging our recent Morocco tour. We appreciate the effort that went into coordinating the itinerary, and we would like to share our honest feedback so that future guests can have a better experience. Positive Experiences We would first like to acknowledge the highlights of our trip: • Chefchaouen – Dar Terrace & Yasmina Yasmina, the owner, was extremely kind and helpful. The riad was clean and comfortable. Although there were many steps, which were challenging for elderly guests like us, her hospitality was excellent. • Fez – Guide Mohamed Mohamed was an outstanding guide – knowledgeable, professional, and engaging. He gave us one of the best tour experiences of the trip. • Riads & Staff Across the journey, the riad staff were consistently kind, responsive, and willing to help with our requests. This was one of the most positive aspects of the trip. Areas of Concern While we enjoyed parts of the tour, several issues significantly affected our experience: 1. Tour Guides • Vollibus guide – Provided very little explanation and was unable to help with photo taking. • Ait Benhaddou Kasbah guide – Only showed us the way up with little commentary and was impatient with two guests aged 75+ who were walking slowly. • Marrakech guide (Hassan) – This was our worst experience. He appeared unhappy, unfriendly, and uninterested. He walked us through the mosque and to the square with minimal explanation and gave no assistance with photo spots. We felt uncomfortable throughout the tour and were relieved when it ended. Unfortunately, this left us with a very poor impression of Marrakech. 2. Driver & Journey Planning Although Hisham was an experienced and safe driver, there were major shortcomings in journey planning and guest care: • On two full travel days (Tangier → Chefchaouen, and Chefchaouen → Fez), no lunch was arranged. • On the 8-hour journey from Fez to Merzouga, we were only given 20 minutes to eat, and the driver went ahead to eat first without assisting us with ordering. • At a police stop, one of us was fined 300 dirhams for not wearing a seatbelt. The driver should have reminded us, especially as we are elderly guests unfamiliar with local regulations. • The driver could also have provided basic explanations during the drive and guidance on what to see and where to take photos upon arrival at each destination. 3. Accommodation Issues • Fez Riad – The downstairs toilet smelled very bad, and our upstairs room smelled of old, worn carpet. • Merzouga desert camp – There was no hot water, making it impossible for us to bathe in the evening or early morning. • Dades Valley hotel – The heater was not working, and the temperature was around –3°C. It was also noisy due to heater issues. ⸻ Summary We had a wonderful experience with most riad staff and with our Fez guide Mohamed, but several tour guides, poor journey planning, and accommodation issues seriously affected our overall trip. We hope you will take this feedback seriously, especially when serving elderly travelers, who require more thoughtful pacing, assistance, and comfort. In addition the car was not very comfortable too! We look forward to hearing your response and hope these issues can be addressed for future guests. Kind regards, Mee Ing ChanShow more
  Traveled in January 2026
  

  Reply from: Morocco tours

  Dear Ms. Mee Ing Chan, Thank you very much for taking the time to share your detailed and honest feedback regarding your recent Morocco tour. We truly appreciate your comments, as they help us understand our guests’ experiences better and improve our services for future travelers. We are pleased to hear that you enjoyed several aspects of the trip, particularly your stay in Chefchaouen, the hospitality of riad staff throughout the journey, and especially the guided tour in Fez with Mohamed. Your kind words will certainly be shared with him and the teams involved. At the same time, we sincerely apologize for the shortcomings you experienced. We regret that some of the local guides did not meet your expectations in terms of engagement, patience, and assistance—especially considering the needs of elderly travelers. Your feedback regarding the guides in Volubilis, Ait Benhaddou, and Marrakech has been taken very seriously, and we will address this internally to ensure better training, attitude, and guest care going forward. We are also very sorry for the issues related to journey planning and driver assistance. While safety is always our priority, we acknowledge that clearer communication, better meal planning, more frequent stops, and additional guidance during long drives should have been provided, particularly for senior guests. We will reinforce these standards with our drivers. Regarding the accommodation concerns, please accept our apologies for the discomfort you experienced in Fez and Dades Valley. These matters will be discussed with the respective properties to prevent similar issues in the future. Concerning the Merzouga desert camp, we would like to clarify that hot water is available. However, because the water heater is located at a distance from the tent, it is necessary to turn on the shower and wait a short while for the hot water to reach the bathroom. We regret that this was not clearly explained to you upon arrival and understand how this caused inconvenience. We are also sorry to hear that the vehicle comfort did not meet your expectations. This is valuable feedback and will be considered carefully for future tour arrangements. Once again, thank you for sharing your experience so openly. We truly regret that certain aspects of the tour affected your overall impression, and we are committed to using your feedback to improve, especially when welcoming elderly travelers who require extra care, comfort, and attention. We appreciate your understanding and hope you will accept our sincere apologies. Kind regards,Ali

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  Jackie5.0•April 2024
  Awesome!!! This was a trip of a life time! Good balance between city and village life. Beautiful trekking routes....
  Awesome!!! This was a trip of a life time! Good balance between city and village life. Beautiful trekking routes. Great hospitality. The travel advice is accurate. Highly recommended.Show more
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  Traveled in February 2024
  

  Reply from: Morocco tours

  Hi Jackie, Thanks for the kind words. We're so glad that you enjoyed travelling with us in Morocco.

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  Diane5.0•August 2023
  The local driver AZIIIZ was so nice and he introduced lots of culture and people. And local tour guides in cities...
  The local driver AZIIIZ was so nice and he introduced lots of culture and people. And local tour guides in cities were very good and happy, We would definitely recommend this tour to everyone considering visiting Morocco!Show more
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  Traveled in July 2023
  

  Reply from: Morocco tours

  Many thanks for the positive feedback!

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