Morocco Tours 9 Days Tour From Tangier

Customer Reviews

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  Iris

  · January 10th, 2026
  Subject: Feedback on Our Morocco Tour – Areas for Improvement Dear [Tour Agency], Thank you for arranging our recent Morocco tour. We appreciate the effort that went into coordinating the itinerary, and we would like to share our honest feedback so that future guests can have a better experience. Positive Experiences We would first like to acknowledge the highlights of our trip: • Chefchaouen – Dar Terrace & Yasmina Yasmina, the owner, was extremely kind and helpful. The riad was clean and comfortable. Although there were many steps, which were challenging for elderly guests like us, her hospitality was excellent. • Fez – Guide Mohamed Mohamed was an outstanding guide – knowledgeable, professional, and engaging. He gave us one of the best tour experiences of the trip. • Riads & Staff Across the journey, the riad staff were consistently kind, responsive, and willing to help with our requests. This was one of the most positive aspects of the trip. Areas of Concern While we enjoyed parts of the tour, several issues significantly affected our experience: 1. Tour Guides • Vollibus guide – Provided very little explanation and was unable to help with photo taking. • Ait Benhaddou Kasbah guide – Only showed us the way up with little commentary and was impatient with two guests aged 75+ who were walking slowly. • Marrakech guide (Hassan) – This was our worst experience. He appeared unhappy, unfriendly, and uninterested. He walked us through the mosque and to the square with minimal explanation and gave no assistance with photo spots. We felt uncomfortable throughout the tour and were relieved when it ended. Unfortunately, this left us with a very poor impression of Marrakech. 2. Driver & Journey Planning Although Hisham was an experienced and safe driver, there were major shortcomings in journey planning and guest care: • On two full travel days (Tangier → Chefchaouen, and Chefchaouen → Fez), no lunch was arranged. • On the 8-hour journey from Fez to Merzouga, we were only given 20 minutes to eat, and the driver went ahead to eat first without assisting us with ordering. • At a police stop, one of us was fined 300 dirhams for not wearing a seatbelt. The driver should have reminded us, especially as we are elderly guests unfamiliar with local regulations. • The driver could also have provided basic explanations during the drive and guidance on what to see and where to take photos upon arrival at each destination. 3. Accommodation Issues • Fez Riad – The downstairs toilet smelled very bad, and our upstairs room smelled of old, worn carpet. • Merzouga desert camp – There was no hot water, making it impossible for us to bathe in the evening or early morning. • Dades Valley hotel – The heater was not working, and the temperature was around –3°C. It was also noisy due to heater issues. ⸻ Summary We had a wonderful experience with most riad staff and with our Fez guide Mohamed, but several tour guides, poor journey planning, and accommodation issues seriously affected our overall trip. We hope you will take this feedback seriously, especially when serving elderly travelers, who require more thoughtful pacing, assistance, and comfort. In addition the car was not very comfortable too! We look forward to hearing your response and hope these issues can be addressed for future guests. Kind regards, Mee Ing Chan
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  Morocco tours commented on this review

  Dear Ms. Mee Ing Chan, Thank you very much for taking the time to share your detailed and honest feedback regarding your recent Morocco tour. We truly appreciate your comments, as they help us understand our guests’ experiences better and improve our... Show more
  Trip date: January 2026
• JO

  Jackie

  · April 2nd, 2024
  Awesome!!! This was a trip of a life time! Good balance between city and village life. Beautiful trekking routes. Great hospitality. The travel advice is accurate. Highly recommended.
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  Morocco tours commented on this review

  Hi Jackie, Thanks for the kind words. We're so glad that you enjoyed travelling with us in Morocco.
  
  Trip date: February 2024
• DB

  Diane

  · August 9th, 2023
  The local driver AZIIIZ was so nice and he introduced lots of culture and people. And local tour guides in cities were very good and happy, We would definitely recommend this tour to everyone considering visiting Morocco!
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  Morocco tours commented on this review

  Many thanks for the positive feedback!
  
  Trip date: July 2023