Subject: Feedback on Our Morocco Tour – Areas for Improvement
Dear [Tour Agency],
Thank you for arranging our...
Dear Ms. Mee Ing Chan,
Thank you very much for taking the time to share your detailed and honest feedback regarding your recent Morocco tour. We truly appreciate your comments, as they help us understand our guests’ experiences better and improve our services for future travelers.
We are pleased to hear that you enjoyed several aspects of the trip, particularly your stay in Chefchaouen, the hospitality of riad staff throughout the journey, and especially the guided tour in Fez with Mohamed. Your kind words will certainly be shared with him and the teams involved.
At the same time, we sincerely apologize for the shortcomings you experienced. We regret that some of the local guides did not meet your expectations in terms of engagement, patience, and assistance—especially considering the needs of elderly travelers. Your feedback regarding the guides in Volubilis, Ait Benhaddou, and Marrakech has been taken very seriously, and we will address this internally to ensure better training, attitude, and guest care going forward.
We are also very sorry for the issues related to journey planning and driver assistance. While safety is always our priority, we acknowledge that clearer communication, better meal planning, more frequent stops, and additional guidance during long drives should have been provided, particularly for senior guests. We will reinforce these standards with our drivers.
Regarding the accommodation concerns, please accept our apologies for the discomfort you experienced in Fez and Dades Valley. These matters will be discussed with the respective properties to prevent similar issues in the future.
Concerning the Merzouga desert camp, we would like to clarify that hot water is available. However, because the water heater is located at a distance from the tent, it is necessary to turn on the shower and wait a short while for the hot water to reach the bathroom. We regret that this was not clearly explained to you upon arrival and understand how this caused inconvenience.
We are also sorry to hear that the vehicle comfort did not meet your expectations. This is valuable feedback and will be considered carefully for future tour arrangements.
Once again, thank you for sharing your experience so openly. We truly regret that certain aspects of the tour affected your overall impression, and we are committed to using your feedback to improve, especially when welcoming elderly travelers who require extra care, comfort, and attention.
We appreciate your understanding and hope you will accept our sincere apologies.
Kind regards,Ali
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