5-Day Cusco & Machu Picchu essential Tour

Traveler Reviews

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  Selina3.0•July 2024
  While we thoroughly enjoyed our time in Cusco + the surrounding regions and the activities in this tour, I believe...
  While we thoroughly enjoyed our time in Cusco + the surrounding regions and the activities in this tour, I believe the main draw to book a multi-day tour is to have some peace of mind logistics-wise. I can’t say throughout this tour I felt at ease figuring out what would happen on our tour day after day. It was not a full group with the same guide for 5 days, as we thought it might be, as some of our party had done Tourradar trips before where this was the case. Instead, this was 5 separate full-day tours with different guides, and a woman on Whatsapp who could answer some questions for us. They did, to their credit, answer promptly and bring us to our hotel each day. While all of our transfers to different hotels and such arrived, it seemed a bit disorganized on the backend - there was a moment we were going to be left on the side of the road in Urubamba by ourselves, a 30 minute+ walk to the hotel in a completely new city. Luckily, the tour was able to arrange a car last minute, so for this I thank and commend them. Things were a bit confusing - we were given a packet of our tickets for the week which we were able to figure out by ourselves. But again, logistically, a bit stressful to understand which was what, given also that we did not have any detailed itinerary of any of our plans, which is a big area of improvement that could be worked on. A big mishap was that one of our tickets was supposed to be used for multiple different days (and therefore different tours). We were not told this and had to purchase (pretty expensive) new ones the next day. In all, we were still able to complete all of the activities we wanted to, and had some great guides most of the days. We really enjoyed the Cusco tour, Machu Picchu (especially this, and our tour guide that day), and Rainbow Mountain - I think the improvements of this tour come from the logistical side. Again, I feel as though the premium we paid for a tour was for the convenience and logistics and I think this area of the experience could be improved.Show more
  Traveled in July 2024
  

  Reply from: Latin Adventures

  Thank you for sharing such a detailed review of your experience with us in Cusco and the surrounding regions. We’re very happy to hear that you enjoyed the tours themselves, especially your time at Machu Picchu, Rainbow Mountain, and with our local guides. We also want to sincerely apologize for the logistical challenges you encountered. We understand that one of the main reasons travelers choose multi-day tours is to have peace of mind, and we regret that our communication and itinerary details were not as clear or seamless as they should have been. Your comments regarding the separate day tours, the ticketing confusion, and the lack of a detailed day-by-day plan are very valuable, and we are already reviewing our processes to improve coordination and provide clearer documentation for future guests. We appreciate your kind words about our prompt assistance when issues arose and are grateful for your patience and understanding throughout. Feedback like yours helps us refine our services to ensure the experience matches the premium level of care and organization our travelers expect. We hope to have the opportunity to welcome you again in the future and show you the improvements we are making. Thank you once again for traveling with us and for helping us grow.

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