Chile, Patagonia Lakes and Atacama Desert

Traveler Reviews

• F

  Faiza1.0•September 2024
  Beware: Lies and Sales Tactics. Fraudulent Company. This company has been fraudulent in their dealings with me, they...
  Beware: Lies and Sales Tactics. Fraudulent Company. This company has been fraudulent in their dealings with me, they encouraged me to finalise my booking under false information and then could not deliver on them. When this discrepancy was pointed out, this was explained away as a 'miscommunication'. No transparency at all, how do they explain not informing their customer of changes to the itinerary that were not even agreed to? Their correspondence with me has been completely tone deaf, everything has been recorded so these are facts. Even after pointing out to them that there was clear deception in their dealings with me, all I have had is lip service, empty gestures, there has been zero accountability and they have kept my deposit of $963 (30%) citing their T&Cs which is null and void as they did not meet the terms of the agreement. I asked for the cancellation 2 weeks after the payment was made when I realised that I was not engaging with a reputable or legitimate company. Note: This is a booking in July for a trip in December. Within a couple of weeks they showed their hand. Why would I proceed to give them 100% after they showed me their bottom line (greed, lies and theft) in their dealings with me? They have shown their true colours and for me there is no going back. Safety is a huge concern which is why I reached out to a local agency in the first place and there is now zero trust with Say Hueque because of their mercenary dealings with me. There is a case currently open against them and I have posted my entire, detailed experience on Tripadvisor - this will also be shared widely so others are aware of their tactics. I have also reported them to multiple ethical agencies for investigation. Think twice before providing any funds to Say Hueque - that is their bottom line - getting your money, to scam you and then gaslight you by making up excuses (in my case, "it was because you changed your dates" - no funds were exchanged by me until the itinerary was finalised and the dates were agreed they know all of this as they have the correspondence). There are further steps that I will be taking so they will think twice before employing these tactics with other tourists who genuinely want to experience and explore the country. For my part, this is a lesson learned, I just need to expose them on every possible platform so other unsuspecting tourists are aware not to engage with this disreputable and corrupt company.Show more
  Traveled in July 2024
  

  Reply from: Say Hueque Argentina & Chile Journeys

  Hi Falza, We are truly sorry to hear about your dissatisfaction. At Say Hueque, we always strive to provide our clients with the best service. When you requested to change the dates of your trip we explained to you that we could do that exceptionally but it was possible that the hotels were not available for your new dates, indeed some of the hotels were not available and we offered you alternatives in the same category that you did not like. As our main goal is to fulfill the dream of your trip we made a free upgrade of hotels for you, still you were not satisfied. We want to emphasize that from the moment we were made aware of your dates change request, our team has made every effort to resolve it in a manner that is fair and reasonable. We have tried to assist you through all available channels to ensure your trip would be enjoyable. Despite having been offered superior hotels you decided to cancel the trip, as this was your decision despite everything we did to help you the terms and conditions informed before you confirmed your trip applied. Falza, we remain at your disposal for any further information. Say Hueque team.

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• MW

  Margaret5.0•July 2024
  Well supported before and through the holiday trip, clear details of emergency contacts if we should have required...
  Well supported before and through the holiday trip, clear details of emergency contacts if we should have required assistance. Local tour agencies, were on time and in place everyday, adding background information which was informative and making arrangements to ensure we had a good lunch experience. A very smooth and action packed experience and would fully recommend Say Hueque for a secure and enjoyable experience.Show more
  Traveled in July 2024
  

  Reply from: Say Hueque Argentina & Chile Journeys

  Hi Margaret! Thank you for sharing such kind words with us. We are thrilled that you had a great experience while traveling with us through such outstanding places. As local experts, our team always works hard, using all of their regional knowledge, to assure travelers of the smoothest experience in each destination. Hope to see you again down here anytime soon. Warm regards, and happy travels!

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