Say Hueque Argentina & Chile Journeys Reviews (240)Write a review
ElizabethWritten on September 27th, 2022Would never recommend! They are refusing to call or email us back. They have $4000 of our money and we haven’t gone anywhere. I’ve never had worst customer serv…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewDear Elizabeth, In Say Hueque we are very sorry that you could not travel because of the pandemic in 2020 and that after scheduling the trip free of charge for 2021 you could not travel because you were infected with Covid one day before your trip. We have made an enormous effort to make your trip possible; and although our suppliers changed their rates (2 years from the original trip), we as a company offered you to cover the costs of the rate changes due to a worldwide inflationary context so you can plan your trip for the third time. We understand that the frustration of having to repeatedly postpone your trip must be huge and we are sorry that you had to go through this experience. In spite of our continued work to assist you to travel and offering to cover the cost of the fare difference, you decided not to travel, in which case we must apply our Terms and Conditions, which you accepted. Say Hueque's main goal is to create the best Travel Experiences and we are very sorry to read this comment when you spoke several times with Cynthia, your travel advisor, and Noelia, our Sales Manager, by email and phone calls, and you did not accept our different offers of help. We are truly sorry for how this ended after all the work we did as a team so that you could travel and fulfill your dream without extra cost. Say Hueque Team.
SheryllWritten on September 12th, 2022'twas a wonderful experience and enjoyable
AnonymousWritten on May 24th, 2022Engaged Say Hueque as they were supposedly an expert with planning travel itineraries in Argentina. Unfortunately, my recent experience was below sub-par. 1) …Read moreSay Hueque Argentina & Chile Journeys commented on this reviewDear CT, I hope this message finds you well. Thank you for your feedback. We are known for our exceptional attention to detail, and we are sorry to receive this message, that is why we would like to respond in detail to your comments: Your travel advisor had her annual vacation and a responsible colleague was in charge of your trip, giving you a fast response within 24 hours, answering your questions and requests for changes constantly. In other words, your travel agent changed for normal reasons, but we always provided timely and appropriate responses to all of your concerns. Our Sales office is in Buenos Aires and we also have local representatives in the rest of the destinations of the country, where local and specialized partners in each region of our vast country represent us. We are very sorry that the shared transfer was 15 minutes late at Iguazu Falls, usually, the regular transfers have a pick-up time margin. Knowing that punctuality is very important to you, we upgraded the other transfers to private services on your trip at no additional cost so that you did not have to wait any longer. Your itinerary in Salta visited all the destinations included but in a different order. Sometimes, for operational reasons, it is necessary to change the order of the itinerary, but always respect the visit to the places of interest of the tour. In Ushuaia, we charged you for the entrance fee to the national park when it was not necessary and we are very sorry for that, but when we were notified that you would not need it, we made a refund for it and for the box lunch that you did not have in the end. We are really sorry for this misunderstanding, but please note that we made the corresponding refund at the appropriate time. We really apologize if you felt we did not assist you, but we always wanted to respond quickly and efficiently, providing upgrades even when they were not mandatory and making the appropriate refunds. CT, we are a bit frustrated with your review here and on other many websites, and we find it a little bit unfair after all the work we did in the planning stage of your last-minute trip and when you were traveling. Ct, we remain committed to our clients, so please let me know in case you have further questions and we will be happy to help you. Best regards, Maria. Member of Say Hueque's team.
MichelleWritten on March 24th, 2020Overall it was good but I was very disappointed as on the itinerary it had we would have lunch at a ranch but instead we had lunch at a local restaurant which w…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewMichelle, We are sorry to read that lunch had to be changed because of the ranch burnt. When some things like this happen, we try to offer you something that is as good or even better than the original. We are sorry to know that the restaurant didn´t fulfill your expectations. Despite this situation we are happy to know that in overall you liked your trip. We always work to be better so it is very important to have reviews.
DonnaWritten on March 10th, 2020This was a self guided tour which I wasn’t aware of and needs to be highlighted on the website. Excellent organisation and no issues with any timings of events.…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewThank you for your reviews, It is always important to receive comments as yours like this we can become better. That is good to know that you found the company well organised and of a high standard. We wish you could come back to South America
mary joWritten on February 20th, 2020I really enjoyed the Safari with Pol! Amazing views and I loved the scenery of beautiful Patagonia. I learned so much. I also loved the Perito Moreno hike an…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewMary Jo Braun, Perito Moreno hike is the best, that is good that you have enojoyed it.The boat ride is a good way to have another view of the glaciers. Thank you very much for mentioning the guides because that is very important to garantee a good moment and memories. It is good to enjoy the landscapes and the explanantions as well . Distances in Patagonia are huge that is why sometimes is hard to do longer the adventures, We wish you could come back, we will be waiting for you!
Galapagos Island Wildlife ExperienceWritten on February 12th, 2020We had the most fantastic hotel, tour guides!!Say Hueque Argentina & Chile Journeys commented on this reviewThank you so much for this nice review! We hope your trip exceeded expectations
MiroslavaWritten on January 30th, 2020Tour operator excelent, always on time, good cars and busses. Bus from Buenos Aires to Iguazu-terible!!! Toilet was stinting on the first floor, terible food an…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewThank you for taking your time to write your review. That is great to know that drivers and services were punctual and went smoothy . It is important as well to mention that the bus Cruceros del Norte didn´t reach your expectations. We hope you can come back soon,
AnonymousWritten on January 17th, 2020We wanted the help of a reputable agency to plan our trip. We also were overwhelmed with all of the possible places to go and Say Hueque made it easy with thei…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewThank you for your feedback and suggestions! We always take into account the comments of our passengers to improve our services! We are glad that all in all you have had a great experience!
AnonymousWritten on January 17th, 2020The booking process was smooth. The hotel in Puerto Iguazu was our favorite but all hotels were really nice. Our favourite excursion was probably the mini tre…Read moreSay Hueque Argentina & Chile Journeys commented on this reviewThank you for your comments, we will take them into account! Great to hear that you have enjoyed your time in Argentina!
Say Hueque Argentina & Chile Journeys Tours
Argentina & Chile: Amazing Patagonia - 13 days13 days • (20)
- Marvel at the 80m ice walls of the Perito Moreno Glacier
- Take on a series of spectacular hikes through Patagonia
- Try tasty traditional seafood in coastal Puerto Natales
Argentina & Chile: Amazing Patagonia - 9 days9 days • (10)
- Visit El Calafate
- Go hiking in El Chalten
- See Mt. Fitz Roy and Mt. Torre
Bus Trip to Iguazu from Buenos Aires4 days • (13)
- Visit Iguazú Falls, one of the Seven Wonders of the World
- Observe toucans, parrots, coatis in Iguazu National Park
- Feel the power of the water close the Devil’s Throat
Best of Argentina12 days • (11)
- Take in a delicious Argentinian meal and a Tango show
- Hear the thundering waters of spectacular Iguazu Falls
- Cruise around the dramatic Perito Moreno Glacier
Exploring South America - 13 days13 days • (8)
- Feast on delicious Argentinian and Peruvian dishes
- Watch a fiery tango performance in Buenos Aires
- Discover archaeological treasure Machu Picchu
Treasures of Patagonia6 days • (8)
- Visit Perito Moreno Glacier
- Enjoy authentic Patagonian “asado”
- Hike or horseback ride mountain trails
Natural Wonders of Argentina and Brazil9 days • (10)
- Wander the streets of Buenos Aires and hear the sounds of tango
- Indulge yourself in a delicious steak and enjoy a wine tasting
- Spot wildlife and be amazed by the stunning Iguazu Falls
Patagonia: the Ultimate Adventure5 days • (9)
- Explore the Perito Moreno Glacier
- Hike through Torres del Paine National Park
- Take a Perito Moreno boat cruise
Say Hueque Argentina & Chile Journeys Destinations
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