Destination Services Costa Rica

Dear Jennifer, Thank you for taking the time to share your feedback about your Treasures of Costa Rica experience. We are delighted to hear that all of your shuttle transfers were punctual, well organized, and that everything ran smoothly throughout your journey. Reliable transportation is an important part of creating a stress-free travel experience, so it is wonderful to know our team and local partners delivered on that promise. We also wanted to mention how lovely the photos you shared are! Thank you for taking us along on your adventure through your pictures. It's always a pleasure to see Costa Rica through our travelers' eyes and to relive those special moments and beautiful landscapes. Thank you for choosing to travel with us. We truly appreciate your kind words and hope to welcome you back to Costa Rica for another unforgettable Pura Vida experience. Warm regards, Paola Customer Experience Team

Dear Kwan Ho, Thank you for taking the time to share your feedback about your Volcanoes, Nature and Caribbean adventure. We are delighted to hear that you enjoyed the incredible wildlife encounters throughout your journey and that Costa Rica's rich biodiversity left such a positive impression. From fascinating animals and colorful birds to the smallest creatures hidden in nature, these special moments are often what make a trip to Costa Rica truly unforgettable. We are also pleased to know that, despite traveling during the rainy season, your excursions operated as scheduled and that our professional guides helped make your experience enjoyable and informative. At the same time, we appreciate your comment regarding the hotel that did not have air conditioning. Guest feedback like yours is invaluable, as it helps us continually evaluate our accommodations and identify opportunities for improvement. Thank you for choosing to travel with us. We hope to have the opportunity to welcome you back to Costa Rica for another memorable journey filled with nature, wildlife, and new discoveries. Warm regards, Paola Customer Experience Team

Dear Sheena, Thank you for taking the time to share such detailed feedback. We are thrilled to hear that you had an overall enjoyable trip and that the tours were among the highlights of your journey. It is wonderful to know that the sloth tour and the Monteverde night tour stood out as memorable experiences, and that the guides' knowledge, enthusiasm, and engagement helped make them so special. We also appreciate your kind words regarding our team's responsiveness and flexibility, particularly when changes occurred within your group. We understand that travel plans can evolve, and we are always committed to assisting our guests as best as possible within the terms of our policies. At the same time, we sincerely appreciate your constructive comments regarding the itinerary details. We understand how stressful it can be to feel uncertain about schedules and meeting points while traveling. Clear communication is essential to a smooth self-guided experience, and your feedback highlights an area where we can continue improving the way information is shared before and during a trip. Thank you as well for sharing your observations about the accommodations. We are pleased that the situation with the air conditioning in La Fortuna was addressed through a room upgrade, and that you enjoyed the beautiful setting of the Monteverde hotel. Thank you for choosing to travel with us. We truly appreciate your balanced feedback and are delighted that the overall experience, tours, and flexibility made for a memorable Costa Rican adventure. We hope to welcome you back for another Pura Vida experience in the future. Warm regards, Paola Customer Experience Team

Dear Harriet, Thank you for your wonderful review! We are delighted to hear that you enjoyed the variety of experiences and flexibility offered throughout the tour. We aim to provide the right balance between exciting activities and time to relax, so it is very rewarding to know this contributed to such a positive experience. We hope to welcome you back for another unforgettable Pura Vida adventure in the future. Warm regards, Paola Customer Experience Team

Thank you very much for your kind comments. We are delighted to know that we were able to meet your expectations, and we truly hope to have the pleasure of welcoming you back again soon

Thank you so much for your wonderful feedback. We’re thrilled to hear that we met your expectations, and we sincerely hope to have the pleasure of welcoming you back again in the near future

Hi Christian. Thank you very much for taking the time to share your feedback about your 7-day experience in Costa Rica. We are pleased to hear that the logistics of your trip ran smoothly, that all transfers were punctual, and that you enjoyed the carefully selected hotels along your journey. Our team places great emphasis on operational reliability and accommodation quality to ensure our guests enjoy a seamless and memorable experience while discovering our country. Regarding your comments on the pricing of the optional excursions, we truly appreciate your honest feedback. We fully understand that once at a destination, travelers may find alternative offers at different price points. However, we would like to clarify that all optional excursions offered through our programs are contracted with professionally vetted suppliers, selected based on strict criteria that prioritize guest safety, service quality, insurance coverage, and operational standards. Our excursions include guaranteed services such as coordinated hotel pick-ups, certified guides, compliant transportation, and providers that are regularly audited by our local team. While some local offers may appear more economical, they may differ significantly in terms of safety protocols, liability coverage, service reliability, and overall experience. As a company working closely with international partners and wholesalers, our priority is to provide consistent, secure, and high-quality experiences, ensuring peace of mind for both our clients and our partners throughout the entire journey. We sincerely appreciate your understanding and your trust in our services, and we hope to have the pleasure of welcoming you again in Costa Rica in the future. Pura Vida, Customer Experience Team