4-Day Arenal & Monteverde Essentials

Traveler Reviews

• SN

  Sheena4.0•July 2026
  Overall, I had a really good experience. The team was very responsive, which I appreciated, and the tours themselves...
  Overall, I had a really good experience. The team was very responsive, which I appreciated, and the tours themselves were excellent. The sloth tour was one of the highlights of our entire trip, and the Monteverde night tour was also amazing. Both guides were incredibly knowledgeable, engaging, and made the experiences memorable. My main issue was with the self-guided aspect. My friends and I rented our own car, which worked out fine, but I wish we had been given a much clearer itinerary ahead of time. We often didn’t know exactly where we needed to be or what time we needed to be there until I asked, sometimes the day of. That part was stressful and could have been communicated much better. As for the hotels, the first resort in La Fortuna was nice, but one of our rooms did not have air conditioning the first night, which was really uncomfortable because it was hot and humid. The hotel did upgrade us, which I appreciated. The Monteverde hotel was beautiful and the weather was cool enough that no AC was fine there, although you could hear everything outside at night. I also appreciated that they worked with me when people in my group dropped out, but I’d definitely recommend reading the cancellation policy very carefully. I was able to get a partial refund for one person, but not the second, because we were already outside the refund window. Overall, I really enjoyed the trip. The tours were fantastic, the team was responsive, and the flexibility was nice. I just wish the itinerary details had been clearer in advance.Show more
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  Traveled in June 2026
  

  Reply from: Destination Services Costa Rica

  Dear Sheena, Thank you for taking the time to share such detailed feedback. We are thrilled to hear that you had an overall enjoyable trip and that the tours were among the highlights of your journey. It is wonderful to know that the sloth tour and the Monteverde night tour stood out as memorable experiences, and that the guides' knowledge, enthusiasm, and engagement helped make them so special. We also appreciate your kind words regarding our team's responsiveness and flexibility, particularly when changes occurred within your group. We understand that travel plans can evolve, and we are always committed to assisting our guests as best as possible within the terms of our policies. At the same time, we sincerely appreciate your constructive comments regarding the itinerary details. We understand how stressful it can be to feel uncertain about schedules and meeting points while traveling. Clear communication is essential to a smooth self-guided experience, and your feedback highlights an area where we can continue improving the way information is shared before and during a trip. Thank you as well for sharing your observations about the accommodations. We are pleased that the situation with the air conditioning in La Fortuna was addressed through a room upgrade, and that you enjoyed the beautiful setting of the Monteverde hotel. Thank you for choosing to travel with us. We truly appreciate your balanced feedback and are delighted that the overall experience, tours, and flexibility made for a memorable Costa Rican adventure. We hope to welcome you back for another Pura Vida experience in the future. Warm regards, Paola Customer Experience Team

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