Costsaver Reviews (482)Write a review
DvannahWritten on January 10th, 2021SOOOO fun !! Did this tour as a college graduation gift to myself and loved every second of it ! I went with my three friends and although some stops were faste…Read more
CaughtWritten on November 12th, 2020Booked a trip with Costsaver in Feb 2020 before the Pandemic, and when it was time to get a refund after Costsaver cancelled the trip schedued for Sept 2020, it…Read moreCostsaver commented on this reviewWe certainly regret to hear that your trip to Europe with Costsaver was affected by the Covid-19 crisis. On top of this, it does concern us to know that you may not have been satisfied with the different options we are currently able to provide to those of our guests who have had their upcoming trips suspended. Please be assured that we are doing everything within our power to reach a positive outcome with each of our guests. With this in mind, we hope to have the chance to host you in the future when travel becomes safe again, and in the meantime stay well.
JoyceWritten on August 29th, 2020The tour was canceled and I'm 70 and can't risk going out of the country and catching Covid-19. This company is refusing to refund my deposit.Costsaver commented on this reviewJoyce, we're genuinely saddened that you were not able to travel to Europe with Costsaver this year, as the current pandemic is certainly not something we expected to face. Having said this, our guests' well-being is our top priority, and we sincerely hope that you are able to stay safe and healthy throughout this difficult time. If you do have any unresolved queries regarding your suspended booking, please don't hesitate to reach out to our Reservations Department, as they are here to answer any questions our guests may have.
RockyWritten on August 11th, 2020Tour never happened ( European experience ) Costsaver cancelled it not me , and they kept my money . Don’t book they’ll keep yoursCostsaver commented on this reviewRocky, we certainly regret that we were not able to travel with you on the European Experience this summer. Unfortunately, the suspension of your trip has been the result of the ongoing global pandemic. Having said this, we genuinely look forward to getting back on the road with you once travel becomes safe again. Until then, if you have any queries regarding your booking please do reach out to our Reservations Department as they are available to you. We do hope you are keeping well and safe during this difficult time.
CathyWritten on June 28th, 2020Suspect it would have been great if it had actually happened. Probably need to delete automatic surveys for tours that were cancelled and for which refunds not…Read moreCostsaver commented on this reviewCathy, we certainly wish that we could have hosted you on our Imperial Highlights guided holiday this year. Sadly, this simply hasn't been possible yet, however we do genuinely look forward to travelling together soon once journeying becomes safe again.
SammyWritten on March 3rd, 2020I booked a tour for 2 per telephone on Jan. 30,2020. I had to cancel on Feb. 18,2020. They kept my $400 deposit and stated I was told before I booked it was n…Read moreCostsaver commented on this reviewThank you for sharing this with us. We are truly disappointed to learn that your experience with Costsaver this year did not meet your expectations. We truly regret to learn about your cancellation before the start of your trip. Nonetheless, as per our terms and conditions, we cannot offer refunds of deposits during a cancellation process. That being said, we sincerely apologize for the inconvenience this may have caused and we hope to have the opportunity to restore your full faith in our guided holidays in the near future.
DavidWritten on March 1st, 2020Great insight into a beautiful country. Expert tour leader and driver ensured our Turkey experience was one to remember, they could not have been better. Cities…Read moreCostsaver commented on this reviewThank you for sharing this with us. We are very happy to hear that you enjoyed your complete experience in Turkey with CostSaver. However, we acknowledge your observations which will be shared with our team for further review. Nevertheless, we still hope that you were able to make lots of unforgettable memories of your time on the road with us.
Si Yuen AmyWritten on February 23rd, 2020The tour is tight, and unfortunately some of the tour is cancelled due to the bad weather. Will be nice if the tour could include the admission of different Cas…Read moreCostsaver commented on this reviewIt certainly pleases us to hear about your experience on the Britain and Ireland Delight tour with CostSaver matched your expectations. Nonetheless, we acknowledge your observations which will be shared with our team for further review to ensure a better service going forward. With that in mind, we are extremely pleased that we were able to help you create some unforgettable memories.
RobinWritten on February 15th, 2020Terry Blanchflower and Rikki Wilson took excellent care to ensure our safety and that all experiences were memorable. Meet new friends and saw incredible places…Read moreCostsaver commented on this reviewIt certainly pleases us to hear that your time on the Britain and Ireland Delight with CostSaver exceeded your expectations. Moreover, we thank you for your recommendation and we certainly are looking forward to welcoming you back soon for more great destinations.
RandallWritten on February 8th, 2020Great trip. Well organized and run. Our guide, Victor, did a great job. Highly reccomend.Costsaver commented on this reviewIt certainly pleases us to hear about your experience on the Costa Rica Adventure trip with Costsaver. We are very happy to know that we exceeded your expectations and we definitely look forward to welcoming you back soon for more amazing experiences.
We are committed to your wellbeing
We have all adapted to this new world, where it’s imperative for us to take additional hygiene measures.
That’s why you can travel with us and be assured that we have put numerous new measures in place to elevate our hygiene standards and protocols. The well-being of our guests and team has always been, and always will be, our primary concern.
In this new, fast changing Covid-19 era, we are doing all we can to adapt to new requirements and expectations. Here are some important new steps and procedures that we have implemented to enhance hygiene protocols, to comply with physical distancing requirements by relevant government authorities and to give you the peace of mind when you are travelling during these new times.
Covid Travel Declaration:
All team members and guests will complete a personal travel declaration before joining their trip. If a guest has tested positive for COVID-19 (or is travelling with someone who has), they will not be able join the trip until cleared as ‘fit for travel’ by a medical professional.
Upon arrival and prior to joining my trip, I will be able to present one of the following:
- Authentic COVID-19 vaccination certificate (electronic or paper showing date and time of vaccination(s) with final dose given at least 14 days before departing for this trip, OR:
- Verifiable negative test result for COVID-19 (electronic or paper showing date and time of test) taken within 72 hours of this Costsaver trip departure. For trips in the United Sates, the test must be a PCR test.
Expertly trained travel directors
Travel Director training equips them with enhanced hygiene and physical distancing procedures. During your trip, they will operate with a duty of care and monitor the hygiene etiquette of our guests, reacting and advising as needed, to ensure high standards are maintained. Before you travel, we will also keep you well informed about new protocols required in these areas, and ask that you cooperate with and heed the advice and direction of our Travel Directors while on your trip. Our Travel Directors have preventative measures in place to try and ensure your well-being and in the event that any unexpected issues arise on trip, they will activate additional protocols.
Stringent on-the-road protocols
Our customized luxury coaches are sanitised before the start of your trip and have always been kept to very high standards. Following the outbreak of COVID-19, we have taken additional measures to elevate our hygiene and sanitary practices in accordance with guidance from the World Health Organisation (WHO) and as required, applicable government regulations. Our Driver training provides them with the latest hygiene protocols. They will clean and disinfect all surfaces including handrails, door handles, tables, seats, air-conditioning filters and overhead lockers on a daily basis. All our guests are asked to follow hygiene practices recommended by the World Health Organisation including the thorough and regular washing of hands and sanitising when required. Hand sanitiser is freely available on board for your use throughout the day. Please bring your own washable face mask and gloves with you, and additional hand sanitiser to make you feel comfortable, as these will be required to be worn in public in some countries. Should an unexpected situation arise, additional face masks, rubber gloves, antiviral sprays and wipes will be available for guest distribution on all trips.
A full team of support 24/7
It’s not just your Travel Director and Driver who will be taking care of you. Behind the scenes, our operations and guest support teams are in contact with them and on call 24/7, so you can rest assured that you’re in good hands.
Adapting to the right size groups, based on government distancing requirements, you can rest assured that you will travel with the comfort of your own personal space. Have peace of mind that all of the experiences, hotels and restaurants you’ll enjoy on your trip have been vetted to ensure they adhere to physical distancing and hygiene guidelines.
Trusted partners, exceptional standards
We are very selective in who we work with and choose to only use hotels, restaurants, ground handlers and venues that take the well-being of our guests as seriously as we do and agree to meet expected guidelines and specifications. We only work with establishments that we are confident will consistently adhere to our standards.
Always in the Know
As part of The Travel Corporation (TTC) , Costsaver is kept up to date with all government advisories and travel alerts on a daily basis and is continually in touch with all of our partners on the ground in each destination. Also, rest assured that during your trip, our teams work to ensure our supplier partners (hotels, restaurants, museums and other venues) are also applying the same standard to these new hygiene and distancing protocols, to the extent possible.
Contact our Travel Experts
+1 844 311 3006
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!