Italian Scene (Summer)

Traveler Reviews

• MG

  Magdy1.0•July 2026
  We are extremely disappointed with our recent trip to Italy. Throughout the tour, there was a consistent lack of...
  We are extremely disappointed with our recent trip to Italy. Throughout the tour, there was a consistent lack of organization, poor communication, and very little transparency regarding schedules, arrangements, and changes to the itinerary. Expectations were not clearly managed, and important information was often provided late or not at all. The overall experience fell far below what was promised and significantly impacted our enjoyment of the trip. We expected a much higher level of professionalism and coordination from your company.Show more
  Traveled in May 2026
  

  Reply from: Costsaver

  Thank you for travelling with Costsaver and for taking the time to share your feedback. We are sorry to read that your experience in Italy did not meet your expectations. We understand how disappointing it would have been to encounter issues with organisation, communication and clarity around the itinerary, particularly when these affected your overall enjoyment of the tour. Your comments are important to us and will be shared with the relevant teams for review, as we continually work to improve the experience we provide to our guests. Thank you again for bringing these concerns to our attention. We appreciate your feedback and the opportunity to learn from your experience.

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  Rebecca4.0•May 2026
  Choosing Costsaver for my tour of Italy was an excellent decision. It meant I didn't need to worry about logistics...
  Choosing Costsaver for my tour of Italy was an excellent decision. It meant I didn't need to worry about logistics and could focus on taking in the places we visited. Our guide was excellent, sharing her knowledge as a local and giving us history lessons of the various places we visited. The hotels were comfortable and located away from the hustle and bustle of the towns and cities. The coach was spacious with huge panoramic windows. There was a great balance of free time with guides visits. I never felt like we were rushed. I highly recommend Costsaver to anyone wanting a budget friendly but high standard tour without all the fancy trimmings that come with luxury travel. LOVED IT!Show more
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  Traveled in May 2015
  

  Reply from: Costsaver

  Thank you for travelling with Costsaver and for sharing your feedback on your Italy tour. We are pleased to hear that the itinerary allowed you to relax and enjoy the destinations without the stress of planning logistics. It is also great to know that your Travel Director’s local knowledge and historical insights added depth to your experience, and that you felt the balance of guided visits and free time was well managed. We appreciate your comments regarding the accommodation and coach comfort, as well as your overall impression of the tour’s value and structure. Thank you again for your recommendation. We hope to welcome you on another journey in the future.

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• LS

  Linda2.0•October 2025
  Led by Lasse
  The operator was not organized or helpful. The first meeting , he left no information as to where it was held, so I...
  The operator was not organized or helpful. The first meeting , he left no information as to where it was held, so I was uninformed from the beginning. In addition, during our various visits, we were dropped off at locations for hours with no plans to do anything . Optional excursions that I paid for were missed because he never announced which group was going where. The first hotel in Rome was in the middle of nowhere and the receptionist who spoke Fluent Italian was unwilling to call the driver of my prepaid Transportation. I have been a frequent traveler to various parts of Europe, namely Italy and by far this was the cheapest run trip. The dinnersShow more
  Traveled in October 2025
  

  Reply from: Costsaver

  Thank you very much for travelling with us and for taking the time to share your feedback. We are truly sorry to hear about the difficulties you experienced throughout your trip, and we fully understand how disappointing this must have been. It is concerning to learn that the initial meeting lacked clear information and that you felt uninformed from the very beginning. This is not the level of organisation or support we aim to provide. We are also sorry that you were left at locations without guidance and that miscommunication led to missed optional excursions you had paid for. Your experience with the hotel in Rome and the lack of assistance from the receptionist is equally troubling, and we understand how frustrating this situation must have been. Please be assured that we are sharing your comments with our local teams and partners so that these issues can be addressed and improvements made. Your feedback is extremely valuable in helping us ensure a more seamless and supportive experience for our guests. Thank you again for travelling with us and for bringing these matters to our attention. We hope that, despite this disappointment, you might consider giving us the opportunity to welcome you back in the future for a far more enjoyable journey.

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  mandeep3.0•September 2025
  Hotels are all very out dated and aged. Many of the hotels should be 2 or 3 stars, but the tour rates them as 4...
  Hotels are all very out dated and aged. Many of the hotels should be 2 or 3 stars, but the tour rates them as 4 star. Meals are all terrible quality and over priced for what you get. The tour guides were excellent. Overall, I would not go on another tour by them.Show more
  Traveled in September 2025
  

  Reply from: Costsaver

  Thank you very much for travelling with us and for taking the time to share your feedback. We are sorry to hear that several aspects of your trip did not meet your expectations. We appreciate your honest comments regarding the hotels and meals. We understand how important comfortable accommodation and quality dining are to the overall experience, and we regret that these did not meet the standards you expected. Your feedback will be shared with our product team for review as we continually strive to improve our offerings. It is pleasing to hear, however, that you found the tour guides excellent. Their knowledge, professionalism and support are qualities we value greatly, and we will pass on your kind words to them. We are sorry that this experience has affected your view of future tours with us, but we do appreciate your insights, as they help us improve the experience for all guests.

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  Andre5.0•June 2025
  The best tour!! Muris our travel director was the best
  Traveled in April 2025
  

  Reply from: Costsaver

  Thank you for your feedback and thank you for being our guest. We are so pleased that you have enjoyed the tour.

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  Nick5.0•November 2024
  The Italian Scene tour was fantastic. You see the highlights of all the cities visited and the optional experiences...
  The Italian Scene tour was fantastic. You see the highlights of all the cities visited and the optional experiences are wonderful extensions. On top of that is the fact that the tour director gives us historical information and points out interesting things as we travel from city to city on the auto coach (bus) safely driven by an expert driver. Be ready for some fabulous experiences and delicious meals.Show more
  Traveled in November 2024
  

  Reply from: Costsaver

  Thank you for your feedback. We are thrilled to hear that you found the services provided by our Travel Director exceptional. Their dedication is crucial to our company, and we are committed to delivering the best possible experience for our clients. We appreciate you for choosing Costsaver as your guided vacation partner, and we love that you have enjoyed your travel experience.

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  Amina4.0•September 2024
  Our tour director Alfonso and the driver Massimo were very nice, respectful and professional. The coach/bus was...
  Our tour director Alfonso and the driver Massimo were very nice, respectful and professional. The coach/bus was always clean with working A/C, USB slots and Wi-Fi. However, most of the activities were extra, so we had to pay extra money. In regards to the hotels, only one of them was good and new, all the others were very old, most of them were far from everything and outside of the city, some the hotels' staff wasn't always courteous Ergife Hotel in Rome was very old, the carpets in the rooms were dirty with multiple stains and some parts were torn out. We needed to iron our clothes, the front desk employee said the room where the iron is is closed. Europa Stabia Hotel, the room was OK except for the hand/face towels that were like paper towel. They get very wet after the first use. In regards to the staff, the person who welcomed us was very nice but the breakfast area staff and especially their head was very rude and unpleasant. Frate Sole Hotel was changed last minute and we ended up staying at Villa Leonora at Assissi which was overall OK. The complimentary dinner was very good and the chef even went out of his way and made chicken for us because we don't eat pork. Burchiello II Hotel in Mira was very old, smelly carpets like mold, very poor breakfast with grumpy unpleasant restaurant staff. The room was tiny and so was the bathroom. If you need to iron your clothes, you have to wait for them to open a separate room which had an iron but a regular table. Starhotels Grand Milan Saronno was the best hotel of all. Clean, big and clean room, nice varied breakfast buffet, welcoming and pleasant staff. They have a laundry room in the basement with 3 washing machines and 3 irons with their ironing boards. Overall the tour was good, despite the hotels' choice.Show more
  Traveled in August 2024
  

  Reply from: Costsaver

  Thank you for taking the time to provide us with your review. We are thrilled you found the services our On The Road Team offered exceptional. They are a valuable asset to our company. Our Contracting Team works hard to select comfortable and well-located hotels. Please note that hotel standards may differ from those in your home country so that some hotel rooms may vary in size and character. However, each establishment should still meet our standards regarding its condition. We apologise for any negative interactions you may have had with hotel staff, as they must follow the same guidelines as our teams. We have addressed this issue with our Operations Teams to ensure that our partners provide the same level of service that we are known for at Costsaver. We hope that you were able to create beautiful memories, and thank you for choosing to travel with us.

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• MS

  Maureen5.0•March 2024
  Inconsistency. You where not upto date with travel directions & changes. You did not deduct gratuities as indicated....
  Inconsistency. You where not upto date with travel directions & changes. You did not deduct gratuities as indicated. I think it best to go direct with the company & not a 3rd party. This way one gets a better idea of the extra costs involved. BUT thank you for enlightenment & I did have a great trip.Show more
  Traveled in February 2024
  

  Reply from: Costsaver

  Thank you for providing feedback on your recent trip. We are delighted to learn that you had a great time. We understand that planning and saving for a dream vacation requires a significant investment, so we strive to ensure you have the best experiences possible. If you need assistance or have questions, please don't hesitate to contact our Customer Service Centres. Our highly trained and professional team members are available to provide all the information you need and assist you in any way possible. We appreciate you choosing us as your travel partner and look forward to serving you again.

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  Carol5.0•November 2023
  This was an incredible trip. There was so much to see, however,I never felt rushed. The room at the Ergife hotel (...
  This was an incredible trip. There was so much to see, however,I never felt rushed. The room at the Ergife hotel ( 1st night) was very disappointing. It was very small and needed to be renovated. The bathroom looked dirty. But, the last night we had a huge, beautiful room. I didn’t care for the boat ride on Lake Como. The food at the hotels were only average. Meals that were planned outside the hotels were wonderful. Our travel director, Paolo was fabulous! He was a wealth of knowledge and a very sweet person. I would highly recommend this trip.Show more
  Traveled in November 2023
  

  Reply from: Costsaver

  Thank you for taking the time to write your review. We are delighted to hear that you thoroughly enjoyed your beautiful Italian adventure with us. We would like to apologise for any discomfort you may have experienced during your stay at the Ergife Hotel. Our Partnership Team will review the condition of the hotel and make any necessary changes to our partnership. Our Travel Directors are an essential part of our team, and we take pride in their expertise and commitment to delivering exceptional service. We are pleased to hear that you found their service to be exceptional during your tour. Thank you for choosing Costsaver as your travel provider, and we look forward to welcoming you back for your next adventure.

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• JC

  Joseph5.0•November 2023
  The tour was excellent and the tour director paolo consoli together with driver gianfranco were fantastic.
  Traveled in November 2023
  

  Reply from: Costsaver

  Thank you for taking the time to share your feedback about your recent trip. We are thrilled that our On The Road Team made your guided vacation experience even more memorable. At Costsaver, we strive to ensure that our valued guests receive the best possible travel experience and leave with a newfound curiosity and eagerness for new adventures. Thank you for choosing to travel with us.

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