Splendours of Italy

Traveler Reviews

• MO

  Margaret2.0•November 2023
  Led by Kassie
  I waited 50 years to do this trip and return to my birth place I was extremely disappointed our tour guide and driver...
  I waited 50 years to do this trip and return to my birth place I was extremely disappointed our tour guide and driver were great but that where it stops you need to be more upfront with your customers because it cost us an extra $2000 to actually see proper sites whats include in the package does not include a lot of the sites in italy the hotels were too far from anything some were quite poky the meals included were also very poor some were actually un eatable I truly believe you need to be more upfront with you travellers for some they have worked all there lives and then find out they have fork out another $2000 it's just not rightShow more
  Traveled in September 2023
  

  Reply from: Costsaver

  Thank you for writing your review. We are sorry you didn't enjoy the trip you planned for so long. At Costsaver, we strive to provide the most amazing trips to our guests. We apologise if we fell short in this aspect. Costsaver is committed to providing cost-effective travel while covering all the essential elements of your trip. We aim for a healthy balance of guided exploration and personal time for our travellers. In addition to our main itinerary, we offer Optional Experiences that provide a deeper insight into the culture and character of the areas we visit. These Optional Experiences are available for those who want to encounter as much as possible while allowing others to explore a destination independently. The itinerary and a complete list of Optional Experiences and their costs can be found on our website and in the travel documents sent before departure. We encourage our guests to familiarise themselves with this information to avoid disappointment while on the trip. We are glad the On The Road Team positively impacted your travel experience. We have raised your concern about the meals with our Quality Control Department for review and appropriate action. Thank you for sharing your feedback and for travelling with Costsaver.

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• TP

  Terry2.0•October 2023
  Can't recommend. Yes, it's a budget tour. But the hotels are way too far from city centers and attractions to do...
  Can't recommend. Yes, it's a budget tour. But the hotels are way too far from city centers and attractions to do anything on your own. They do not give you a detailed itinerary ahead of time, and it changed at the last minute, so you are forced into their "optional" excursions that are overpriced. Factor in taxis and priviate transfers for anything you want to do on your own. And even though we asked, we were not given any information on transportation outside of the tour - we were completely on our own. The included dinners were just downright bad - TV dinner food at best - and not Italian. While four were included in our tour, we did two, then decided it was much better to go on our own and pay for our meals - it's Italy after all! This is a budget tour, and it gives you a place to stay and moves you from place to place. If you're ok with doing all their overpriced optional excursions, then this might be for you, but otherwise, you can definitely plan this on your own - enjoy it more and likely save money. Can't recommend.Show more
  Traveled in September 2023
  

  Reply from: Costsaver

  Thank you for your valuable feedback. We apologise that during your pre-trip experience, you were not well-informed regarding our Costsaver trips. Our Costsaver itineraries are purposely designed to allow our guests the freedom to undertake independent sightseeing or leisure time, with the opportunity to join our Optional Experience for a more in-depth guided experience as needed. A detailed itinerary, including a complete list of Optional Experiences, gets sent to the provided email address approximately three weeks before your tour starts, and it is also available on our website and in our brochures. We do encourage our guests to familiarise themselves with this information to avoid such disappointment whilst on the trip. For future travel, our sister brand, Trafalgar, may be of interest for itineraries with more included experiences. We are sorry you felt that the hotels you stayed in were too far from the city centres, making it difficult for you to explore and experience the cities as much as you would have liked. Having your valuable feedback assists our relevant departments in seeing where we can improve our itineraries. That said, we still hope you have taken many lasting highlights away from your time in Italy.

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• JF

  Joel5.0•October 2023
  Wonderful trip. Got to see a lot. Tour director and driver were amazing.
  Traveled in September 2023
  

  Reply from: Costsaver

  We are pleased you had the opportunity to witness the stunning attractions in Italy and immersed yourself in Italian culture. We are delighted to learn that your Travel Director and Coach Driver provided excellent service and demonstrated a wealth of knowledge and enthusiasm towards the destinations visited. Thank you for choosing us as your travel partner, and we hope to hear from you soon about your future travel.

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• NK

  Noonan5.0•September 2023
  Anna was amazing! The tour was well organised, we saw a little bit of everything, and the included /optional...
  Anna was amazing! The tour was well organised, we saw a little bit of everything, and the included /optional experience were all so worth it!Show more
  Traveled in August 2023
  

  Reply from: Costsaver

  Thank you for your feedback during your time in Italy. We are pleased you had the opportunity to witness the breath-taking attractions in Italy and immersed yourself in Italian culture. It pleases us to learn that our Travel Director demonstrated exceptional knowledge of the destinations and provided a high level of service to ensure your enjoyable experience. Our team of Travel Directors are passionate about travel, and we are happy to know that they continually strive to provide professional and outstanding service to our valuable guests. We hope you arrived home with many new friendships and incredible memories.

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  Effie5.0•May 2023
  My husband and I have just completed our splendours of Italy tour. Our tour coordinator was Antonella and our coach...
  My husband and I have just completed our splendours of Italy tour. Our tour coordinator was Antonella and our coach driver was Ferdinando. There are no words that can express how fabulous these two were. Her ability to make everyone comfortable and unite all the guests, so that in the end we were one big happy family. To his expertise and skill at driving the coach. Also, a special mention to all of the tour guides which Antonella organised in all the cities we visited. The extent of their knowledge was immense. Thank you Antonella for the most amazing experience. Without you, I am not sure that it would have been the same. We hope Cost Savers acknowledges how wonderful and an asset that you are. All in all, a 5 out of 5 experience.Show more
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  Traveled in May 2023
  

  Reply from: Costsaver

  Thank you for your positive feedback and for sharing your photos with us. We are so happy to read that our Travel Director and Coach Driver was professional and passionate about travel. Their enthusiasm no doubt helped to make your trip memorable. Even so, we are without a doubt happy to have been given the opportunity to host you with Costsaver and we hope to welcome you back to travel with us again soon.

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• SL

  Sharon5.0•May 2023
  Vasse was an excellent tour director and showed us all the lovely sights of the greece tour.
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  Traveled in April 2023
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  Ma5.0•October 2022
  An exceptional experience. Colleen our travel director was very knowledgeable and well organized. She was also very...
  An exceptional experience. Colleen our travel director was very knowledgeable and well organized. She was also very helpful with the personal concerns of the tour group members. Our driver Ervin took very good care of us and made sure we were all safe. Both of them were just wonderful and full of fun.Show more
  Traveled in September 2022
  

  Reply from: Costsaver

  Thank you for sharing such positive feedback. We know the importance of having a professional Travel Director and Coach Driver with our guests to deliver incredible trips, and we are beyond thrilled to know that she created such a fun and caring atmosphere in addition to providing you with such diverse experiences. We will happily pass your feedback to our Operations team to ensure they receive your thanks and praise. That said, we still hope you have taken lots of lasting highlights away from your time in Italy.

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  Karina5.0•October 2022
  The trip was great we saw so much in a short period of time, our travel director Laura was excellent very...
  The trip was great we saw so much in a short period of time, our travel director Laura was excellent very knowledgeable, patient and funny. I would like to see a longer version of this tour as some places there is so much to see. Some of the hotels were not up to scratch but I suppose you aren't in them very long and they are quite a distance from the centres of towns, overall though this was an excellent tour showing lots of Italy to see where you want to spend more time next timeShow more
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  Traveled in October 2022
  

  Reply from: Costsaver

  Thank you for your fantastic feedback and for sharing your photos with us. It is excellent that your Travel Director provided you with such professional and knowledgeable guidance throughout your trip to Italy. We are delighted to learn that you enjoyed the beauty of Italy and immersed yourself in Italian culture. We are sorry you felt that the hotels you stayed in were not up to the standards we are known for and were too far from the city centres, making it difficult for you to explore and experience the cities as much as you would have liked. Having your valuable feedback assists our relevant departments in seeing where we can improve our itineraries. Overall, we hope you had a memorable trip and that you will be planning your next trip with us.

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  Mathanki1.0•October 2022
  Atrocious. Spent over 3K on a CostSaver recommended store, despite it being 500% more than other stores because "we...
  Atrocious. Spent over 3K on a CostSaver recommended store, despite it being 500% more than other stores because "we will assist if something goes wrong." Well something has gone wrong, and NO assistance. Over priced tours considering nothing is included, and thus you MUST do the "optionals." No choice as hotels are in the middle of no where. Hotels also lack a lot of facilities and when I queried this, the answer was "we prefer to support small family hotels as they have good service." Ok fine, but I would also like more than toast for brekky, and maybe a decent window in my bedroom. They have also contacted me via socials wanting to post some of my pictures: great. But perhaps also respond to my feedback, one of which actually needs URGENT action.Show more
  Traveled in April 2022
  

  Reply from: Costsaver

  Thank you for sharing your concerns here with us. We regret to note that you may have felt that no assistance was provided by our Guest Relations Department, as indeed, they have been in direct contact with you, and have been doing their utmost to address your issue for some time now. Nevertheless, we regret that this has not resolved your concerns thus far, and we hope the team will be able to do so un due course.

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  Lindsay5.0•August 2022
  Overall, this has been an amazing experience!
  Traveled in July 2022
  

  Reply from: Costsaver

  We are delighted you got to experience the beauty of Italy's breathtaking views. It's always wonderful to learn when our valuable guests return home from our guided trips with fond memories and a thirst for even more travel experiences; as such, we thank you for sharing your feedback.

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