Riviera Maya Adventure 7D/6N

Traveler Reviews

• Z

  Zoha

  November 17th, 2025
  4.0
  Overall it was good! Accommodations and bus tickets were fine. Good location and clean. There were just some...
  Overall it was good! Accommodations and bus tickets were fine. Good location and clean. There were just some miscommunication between Mexican providers and Bamba travel, it's better to write their numbers on WhatsApp and communicate before your trip just to confirm everything! I missed Chichen Itza trip bc of that. Otherwise all was good and I enjoyed my trip.Show more
  Traveled in October 2025
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  Suki

  February 19th, 2025
  2.0
  Bamba is a terrible,terrible agency. They do not communicate well, lie about everything. Every place they booked me...
  Bamba is a terrible,terrible agency. They do not communicate well, lie about everything. Every place they booked me in had a problem. They had virtual check-in in one place- when I dont know anything about tech. They didnt tell me until AFTER I PAID-non refundable I was on a tour on my own. The first night I couldnt sleep at all-crummy place LOUD DISCO ALL NIGHT. Third night virtual check in- almost didnt get in my own hotel or room. All they promised was a line. The third place I stayed in they made me play a huge deposit- it was also noisy at night. Wouldnt let you take towels out. Wanted to charge me for an extra cup of hot water. They said there were five breakfasts and gave me none. They booked a tour and it was cancelled. DO NOT BOOK WITH BAMBA IN MEXICO. You will be sorryShow more
  Traveled in February 2025
• H

  Heather

  January 17th, 2019
  5.0
  Absolutely fantastic. Our contact at Bamba Experiences was so responsive and helped us in a number of tight spots. On...
  Absolutely fantastic. Our contact at Bamba Experiences was so responsive and helped us in a number of tight spots. On one morning, our tour guide for Chichen Itza never showed up. Bamba immediately called them and worked out another tour day for us. We were blown away. Other than that, the lodgings were very comfortable. Nicer locations were slightly further away from the city centre, however, so I would suggest giving people 2 options for lodgings (and then they can prioritize convenience over ambiance, if they wish). Also, finding an English-speaking clerk at the bus stations (to print our tickets) was a little daunting, so perhaps offering us the chance to pre-print bus tickets before our vacation would be more useful. Other than that, it was great and very well-priced. I will 100% be booking another trip with Bamba again.Show more
  Traveled in December 2018
  

  Reply from: Bamba Travel

  Hello Heather, Thank you so much for leaving the review and feedback. We always take these valuable suggestings to heart. We are constantly working to improve our processes for our future guests. I am really happy to read that you enjoyed your trip in Mexico and look forward to inviting you back onto another Bamba Experience. Kurtis Customer Relations Manager

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• J

  Janet

  June 3rd, 2018
  4.5
  Cannot fault Bamba Experience. This was my first time solo travelling, and they made it so easy. There is a...
  Cannot fault Bamba Experience. This was my first time solo travelling, and they made it so easy. There is a downloadable itinerary with a chat option if you come across any problems. I had a couple of queries along the way, which Bamba quickly sorted. The hostels were brilliant, and all very close to the bus stations, making it easy to get from one place to another. My only small gripe is that the one in Tulum had no AC. I am from Scotland, and found this very difficult! The included Chichen Itza trip was the highlight, and the tour guide Frank was fantastic. I thoroughly recommend this trip, and would be happy to book with Bamba again in the future.Show more
  Traveled in May 2018
  

  Reply from: Bamba Travel

  Hello Janet!, thank you very much for your kind review! We are so happy you had an excellent time! We appreciate your comments this gives us the motivation to keep doing the good work for our travelers. We would love to see you again on another Bamba tour. Please keep us in mind for your future travels! Sincerely, Pedro Ferraez from the Bamba Team.

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• A

  Anonymous

  May 26th, 2018
  1.0
  Hotels not good is very bad
  Traveled in May 2018
  

  Reply from: Bamba Travel

  Dear traveller, We would like to thank you for your feedback but for us, it would be very important if you could give us more details about what happened that you did not like the hotels. Despite this, we truly hope that you have enjoyed this amazing destiny with incredible beaches and breathtaking landscapes. Sincerely, Conceição De Camillis Bamba Happiness CS team

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• 

  Rebecca

  March 31st, 2018
  2.5
  I hate to say that you get what you pay for, but... no one picked me up at the airport, so I waited for almost 2...
  I hate to say that you get what you pay for, but... no one picked me up at the airport, so I waited for almost 2 hours. When I called the “emergency number”, I was told they had no record of my reservation with the trip- even though I was holding my confirmation papers. Was told to look up some other number, even though I informed the guy that I didn’t have data as there was as no wifi at the airport. Eventually a security guard got me to my hostel. Going to Chitzen itza- the bus was supposed to arrive at 5:15am but showed up instead at 6:30. Glad I woke up early. Phoned all the emergency numbers, as I assumed my reservation was messed up again- no answer. Sent an email to the “urgent” email address, and received a reply that the office doesn’t open until 9am. Useful. They had asked if there were any special diet restrictions for the boxed lunch- I said I was vegan, but could handle a vegetarian meal. Was given a ham and cheese sandwich. Points for trying? When I arrived at the hostel in Playa del Carmen, I was informed that they hadn’t paid for my reservation. When I tried to call the number, it was out of service. Goodbye to $285 Mex pesos. Overall, it was nice to have someone else plan the schedule and accommodations. But the above issues were frustrating, and it felt like I was just waiting for the next mess up.Show more
  Traveled in March 2018
  

  Reply from: Bamba Travel

  Hi Rebecca I want to extend our sincerest apologies for the experience that you had. Your feedback is very valuable to us and we are currently working to improve our immediate assistance during trips. We are very sorry that this happened as we aimed for you to enjoy your trip in its entirety. The Bamba Team (Daniela Pérez)

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• N

  nicholas

  March 17th, 2018
  3.0
  Transport in Cancun for Chichenitza - driver was late 20-25mins Then were held up another 15mins as driver...
  Transport in Cancun for Chichenitza - driver was late 20-25mins Then were held up another 15mins as driver collecting other passangers had a problem with the couple on board as there was some mixup. >Following that we had to make an extra pit stop and waited extra 15mins for another customer that had to drop off his bag We made up for the time once transported onto a larger bus. Marco the Amigos Tour guide was good. Spoke well and gave good speeches The following day I travelled to Tulum for my 3rd day. However upon arrivng at Hostal Nativos, they did not have my reservation. With no phone or computer, I walked to computer cafe to email Bamba. They told me, it was sorted and everything paid. Once returned, they confirmed my reservation, however charged 370peso for 2 nights stay.As the reseptionist girl had confirmed the Hostal does not recieve payment.. Strange. Anyhow I paid, as i was tired and need to shower and check in. I was not given the bus ticket in advance Leaving Playa del Carmen - Cancun, So I had to pay myself 40peso. Which isnt a big deal. But still. I hope you take the time to read this and make sure it doesnt happen to other travellers looking for a good. Thank you!!Show more
  Traveled in March 2018
  

  Reply from: Bamba Travel

  Dear Nicholas, First of all, we would like to thank you for taking your time to write us a feedback, this helps us a lot to improve our service and to pursue our main goal which is to help travellers to be happy. We are really sorry about what happened with the hostel and we will check what happened. Anyway, we ask that you write to happy@bambaexperience.com so than we can compensate you for this extra expense. We hope to see you again on a Bamba trip soon. =) Best regards, Conceição De Camillis Bamba Happiness team

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• A

  Alisha

  December 26th, 2017
  3.5
  The guided tour to Chichen Itza was very good. Our accomodations got a bit messed up on 2 of the three hostels. We...
  The guided tour to Chichen Itza was very good. Our accomodations got a bit messed up on 2 of the three hostels. We reserved private rooms at all the hostels and only one hostel had a private room for us. Bamba eventually cleared up the problem and provided me with a refund. Show more
  Traveled in December 2017
  

  Reply from: Bamba Travel

  Hi Alisha! We are very sorry about the issue at the accommodation you had gone through. Your feedback is very valuable to us and we will work to improve our services and avoid any inconvenience during trips. We are happy to hear you enjoyed your experience in Chichen Itza. Please have a look at our tours in other countries! The Bamba Team (Daniela Pérez)

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