Iceland's Magical Northern Lights (2027)

Traveler Reviews

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  Mark

  March 30th, 2025
  This is what Collette Travel has done to myself and 17 other travel guests that booked a recent tour to Iceland....
  This is what Collette Travel has done to myself and 17 other travel guests that booked a recent tour to Iceland. Our flight was delayed from our layover from Philadelphia to Boston through American Airlines. This made us miss our scheduled international travel to Iceland via Icelandic Airways. At no time did Collette’s Tour Agency reach out, show concern or arrange anything for us when we became stranded in Boston airport. We were entirely on our own to make accommodations, try and rebook our reservation to Iceland, or schedule our trip to make up for the over 24hrs we missed on our trip. Collette Travel then lied to our entire traveling group about their ability to “help” and repeatedly have then lied to the other 17 members of your tour group. We were assured that we would be rebooked through their travel service for the following 24hr later flight. We actually were even emailed our alternative travel plan from Collette Tours. When arriving at the airport for our next day (24hr delayed travel that made us miss a full day of our excursion to Iceland) none of us had valid airline tickets to our international destination of Iceland and no one at Icelandic Airlines was able to accommodate our travel or plane tickets because it was not correctly booked through our travel agency Then, when you arrive at the airport to board your plane for the excursion you paid top dollar for, the international ticket was booked incorrectly and you THEN must call their emergency international toll free number and speak to multiple agents that aren’t helpful, put you on perpetual hold AND continue to lie to you while you are READING them the emails their company sent to you 10 hours before.. After being on the phone with this travel agency for over two hours and asking Icelandic representatives if the problem had been remedied; I was put on hold for 25 MORE minutes until I received word from the emergency travel agency staff that our plane tickets “should” now work. I will be posting receipts and email notifications of the “assuring” correspondence from Collette as proof that they lie, placate and mislead their customers when any issue arise. This travel agency is not trustworthy to be accurate OR informative and I strongly recommend you look elsewhere when booking a travel excursion with this company…Show more
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  Traveled in February 2025
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  Tim

  October 14th, 2023
  This review isn’t because we did not see the northern light. We understand that. Let’s start with the food. On...
  This review isn’t because we did not see the northern light. We understand that. Let’s start with the food. On several occasions the food was so undercooked, people either sent it back or didn’t eat it. My wife was sick the day after having undercooked fish. Colette knew that the winds were high and we probably would get stuck in Vic and not be able to continue. The went anyway and we just spent 2 whole days in the hotel. The bus not able to more because of this. They knew this and took our money anyway. Stay away!Show more
  Traveled in October 2023
  

  Reply from: Collette

  Thank you for your feedback. A member of Collette's Traveler Relations Team will be in contact with you to address your concerns. Sincerely, Collette's Traveler Relations Team

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• K

  Kuldev

  February 27th, 2023
  It was fine experience
  Traveled in February 2023
• M

  Martha

  February 20th, 2023
  Loved every minute of the tour!
  Traveled in January 2023
• A

  AnnaMariaMotta

  June 25th, 2022
  Our flights were delayed and cancelled. Collette agent suggested we cancel our trip and return home, since we had...
  Our flights were delayed and cancelled. Collette agent suggested we cancel our trip and return home, since we had insurance. The insurance plan we purchased was a Collette/TravelMate plan, sold by Collette as wonderful insurance. Based on this fact and the Collette's agent discussion that we would miss much of the tour and had insurance, we agreed to cancel the trip and return home. The insurance company is claiming the trip interruption part of the insurance does not cover air fare. This was not made clear in the sales effort, nor in the phone call advising us to cancel our tour. I have been fighting for a proper refund for over 3 months.Show more
  Traveled in February 2022