Treasures of Spain, Portugal & Morocco (Classic Group)

Traveler Reviews

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  Nick

  October 5th, 2025
  1
  Beware of this insight vacation scam. spend your money somewhere else. very rude staff , they can even tell you " Go...
  Beware of this insight vacation scam. spend your money somewhere else. very rude staff , they can even tell you " Go fxxk yourself " here is the written answer from insight vacations please read following reply A198696 Please read comment from tour operator with added notes. Hi Sabine, Thank you for bringing this matter to our attention and for your continued support in advocating for your clients. We are sincerely sorry to hear about the challenges your guests faced during their European journey. The primary concern regarding the air conditioning is deeply regrettable. While air conditioning is not a guaranteed feature, the hotel in question was equipped with it; unfortunately, it was not functioning in the guests’ room. ( it is like you rent a car, engine is the basic you need, wheels are optional and that is why they are worned out. You can still drive at 10 km per hour even though tires are flat). We were especially disheartened to learn of the reported behavior from hotel staff, which is entirely unacceptable. To help alleviate the discomfort, the Travel Director promptly purchased fans and remained actively engaged throughout the situation.Show more
  Traveled in October 2025
  

  Reply from: Insight Vacations

  Thank you for travelling with us and for taking the time to share your feedback. We are genuinely sorry to learn about the distressing aspects of your experience and appreciate you bringing these concerns to our attention. We regret the difficulties encountered during your stay, particularly regarding the air conditioning issue and the interactions reported with hotel staff. This is not the standard of service we expect from our partners or wish our guests to experience, and we understand how disappointing and frustrating this must have been while travelling. We also recognise and appreciate the efforts made by the Travel Director on site to assist and provide some immediate relief during the situation. While we are sorry for the experience, we are pleased to confirm that our Guest Relations Team has reviewed the matter and has provided you with a refund. We sincerely hope this resolution has concluded the matter to your satisfaction. Thank you again for travelling with us and for sharing your feedback, which is invaluable in helping us review our processes and work with our partners to improve the experience for future guests.

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  Mary

  June 6th, 2025
  5
  The Tour was great. Tour Director wax excellent, knowledgeable and organized with a very pleasant personality....
  The Tour was great. Tour Director wax excellent, knowledgeable and organized with a very pleasant personality. Positive at all times and humorous. He also provided us with a wealth of information which was much appreciated.Show more
  Traveled in May 2025
  

  Reply from: Insight Vacations

  Our Travel Directors are dedicated to managing all the travel details, ensuring that our guests have a stress-free vacation. We pleased to know this was your experience. We are thankful that you have selected to travel with us.

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  Richard

  February 18th, 2025
  2
  Insight is officially awful. Value is bad. Been on few tours as poorly done.
  Traveled in October 2023
  

  Reply from: Insight Vacations

  We’re sorry to hear that your experience with Insight did not meet your expectations. We always strive to provide high-quality tours, so we would greatly appreciate any further details on what made this particular tour disappointing for you. Your feedback is invaluable in helping us improve. Please feel free to share more information with our Guest Relations team at globalguestrelations@ttc.com.

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• R

  RF

  June 4th, 2022
  1
  Insight Tours cancelled our trip (Spain, Portugal, Morocco), which was scheduled to begin August 6th. They advised...
  Insight Tours cancelled our trip (Spain, Portugal, Morocco), which was scheduled to begin August 6th. They advised of the cancellation via an email, which went to our Spam folder, and which we only saw by a miracle. If we hadn't seen the email, we would still think we were going! We couldn't reach an agent via telephone after getting this email to confirm the validity of the cancelation and had no response to the multiple emails we sent to confirm. Four days after receiving the cancelation email, the MyInsight website for our trip/account still showed that our trip was active and didn't mention anything about a cancellation. We called Insight again and finally reached a customer service representative after being on hold for over 3 HOURS. The email we received advised that the tour was cancelled due to "lack of participation", however, the customer service rep advised that it was cancelled due to an "operational issue". There was no mention of a discount on another date or tour, or any sort of apology. We were told that we would get a refund "within 120 days", which we said was unacceptable. The representative then said he would process our refund and we should see our funds in the "next billing cycle". We have yet to receive a refund and are stuck with $3,800 in non-refundable airfare that was booked prior to the fuel prices skyrocketing, so we can't get comparable flights to similar destinations at this point with the credit. This was going to be our 35th wedding anniversary trip. This was a very bad experience for us. The company seems to be booking more business than they can handle at the moment. Definitely no higher end or good customer service in our case.Show more
  Traveled in June 2022
  

  Reply from: Insight Vacations

  We share your disappointment that your upcoming trip was not able to go ahead on this rare occasion. Furthermore, we certainly understand the frustration that may have been felt in contacting our Reservations Department, and this is something we have shared for their attention and consideration going forward. Our refunds are taking slightly longer to process at the moment, and we do appreciate your patience at this time. With regards to the airfare, please get in contact with our travel insurance provider, as they are there to assist when situations such as these arise.

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  Randal A

  May 20th, 2021
  3
  We actually did this tour in 2004! We DID enjoy for the most part. Spain and Portugal was good. Guide was our fave...
  We actually did this tour in 2004! We DID enjoy for the most part. Spain and Portugal was good. Guide was our fave ever of some 30 tours with various suppliers. However, Morocco is a PROBLEM on this tour. They cover a huge part of the country in 6 nights. 5 if you discount night in Fez after getting off ferry. A good tour of this swath of the country is 10 to 18 days with Insight (10 days for Morocco only) or many others, including my later Gate 1 16 day tour. In 5 days you rarely get off bus! Just ride. I highly suggest booking Spain and Portugal as a tour and Morocco as another. You will be disappointed if you don't. We had to buy over $500 worth of options per person to make this an actual tour. HIGH pressure individually on bus by leader to buy! We have done 24 tours with Gate 1 since this tour. They are cheaper by far and just as good or better in every way. Because of the rush job in Morocco I cannot recommend this tour.Show more
  Traveled in September 2019
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  EliasSalloum

  March 7th, 2021
  2
  Extremely disappointed in this tour. We we looking forward to visit these three countries and the only thing we saw...
  Extremely disappointed in this tour. We we looking forward to visit these three countries and the only thing we saw was the inside of a bus. Way too much time sitting (one day over 5.5 hours). Pay lots for the water on the bus, and they have you captive so no choice. The stops, especially in Morocco were at Jewish owned stores that were a huge waste of time and the stuff we bought was way over rated and overpriced, and we were pressured to buy. What a waste of money, and never again with Insight. DON'T DO IT PEOPLE! The bus driver was the only good thing about it all. Food was o.k. in most places, and hotels were alright, but far away from anything so we were stuck at the hotel from 5:00 p.m. on. Waste of time and money.Show more
  Traveled in June 2018
  

  Reply from: Insight Vacations

  We genuinely regret to learn that certain aspects of the Spain, Portugal & Morocco guided holiday may not have lived up to your expectations, especially as our Operations and Product Development departments work hard to create the best experiences for our guests. With this in mind, we have shared you comments with our team for their attention and consideration going forward. Following on from this, when journeying from one remarkable destination to the other on board our coaches; at times, extended periods of travel on the roads may be required. However, to ensure our guests' well-being, we make certain to break these periods up with regular comfort stops along the way. Nonetheless, we really regret that you were not entirely satisfied with this aspect of your trip, and we will look into what potentially improvements might be made in the future. With that said, we still hope you were able to take home some wonderful memories from visiting these three countries, and we wish you all the best for your future travels.

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  MARCELPAINCHAUD

  October 31st, 2019
  3
  Decent tour turned bad with mouldy, dirty hotels in Casablanca, Tangiers and Grenada. The real problem is that...
  Decent tour turned bad with mouldy, dirty hotels in Casablanca, Tangiers and Grenada. The real problem is that Insight has refused to reply to our complaint except for a computer generated "we like you" marketing response. Tours are generally good but if you have a real problem DO NOT EXPECT INSIGHT TO REPLY OR ADDRESS YOUR ISSUES. Basically they have your money and they could care less. BUYER BEWARE.Show more
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  Traveled in October 2019
  

  Reply from: Insight Vacations

  Your comments relating to the Treasures of Spain, Portugal and Morocco trip were great to read. At Insight Vacations, we understand that where you stay during your trip is as important as the sights you see, that is why it troubles us learn of any discomfort experienced during your stay. As such, we will be sure to use your feedback to help make the necessary improvements. With that in mind, we sincerely hope to have the opportunity to restore your full faith in our guided holidays in the near future.

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• K

  Kate

  July 5th, 2017
  3.5
  Treasures of Spain, Portugal and Morocco overall was an okay tour with plenty of time spent travelling. The bus is...
  Treasures of Spain, Portugal and Morocco overall was an okay tour with plenty of time spent travelling. The bus is extremely comfortable with plenty of leg room and good wifi (except in Morocco). Water is very expensive onboard so plan ahead and buy locally. The tour visited all the main attractions and had informative guides but visits to sites were generally too short, there was way too much emphasis on stopping for coffee, bathroom, lunch breaks in locations with nothing else around. A common phrase heard on tour was "have your cameras ready, a photo opportunity coming up" - that meant take a photo from the bus window but there still managed to be time for a 1.5hr lunch stop. Also not enough time given for shopping in local areas, but we had plenty of stops at expensive "kick back" shops where the tour director and Insight are paid a commission. Hotels are generally a 3 to 3.5 star, not 5 star as stated. The most disappointing aspect of our tour was the unavoidable delay crossing back to Gibraltar, due to severe weather conditions. Although Insight did provide an additional 2 nights accomodation and meals, we ended up spending the best part of 3 days sitting around waiting and so missed out on seeing Gibraltar, St Michael's cave, Costa del Sol, Granada and the Alhambra Palace. Even though all of this, including entrance fees, is included in the tour Insight Vacations offer no reimbursement whatsoever!!! Would I travel with them again? NO definitely not!!! Show more
  Traveled in April 2017
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  Mike and Mariellen

  December 28th, 2015
  4.5
  Most tours were excellent
  Traveled in October 2015
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  Janice and John

  December 28th, 2015
  5
  Well organised and very interesting tour director was great
  Traveled in October 2015