An Andalusian Story GO

Traveler Reviews

• MG

  Margaret4.0•July 2025
  We requested pre and post nights accommodation at Praga Hotel in Madrid which was approved and for this to be added...
  We requested pre and post nights accommodation at Praga Hotel in Madrid which was approved and for this to be added to our booking. On the afternoon of 4th July (tour ended after breakfast) we booked a tour to Toledo. That evening we were hassled by the hotel staff to say we didn’t have a booking and in the morning that it wasn’t paid for. Europamundo had included our pre booking and not our post booking in our total booking fee and this was not communicated correctly to us. It was a stressful situation and we told the hotel we would get in touch with them to clarify it and get back to them which we did. It was eventually resolved. I requested Europamundo to pay with my credit details they already had for me. The second day at Praga the cleaning lady took my pyjama top ‘for some strange reason’ and left my pyjama pants on top of my pillow! This didn’t turn up and on our return on the night of 3rd July they upgraded us to a better room. I would like to give Frey our English speaking guide 5 stars. He was an excellent communicator, very personal and helpful, especially at the end of the tour when there were only 3 of us left from our original group (there was a lot of interchanging with other tour groups) on our return to Madrid. The most stressful situation was the ‘race horse’ local tour guide at Alcazar Palace. The sudden downpour of rain on arrival didn’t help and later there was a meeting point for everyone in a main room where we had arrived early. From then on she took off like a ‘bolt of lightening’. We saw her on the other side of a narrow walkway in the next room and were caught up behind a tour group who wouldn’t let us past. Then we saw her again on the upper area in the outside garden not looking back. We couldn’t catch up to her and by the time we arrived at the coach it had departed. We’re in our 70’s and fit for our age. When we found the tourist office they pointed us in the opposite direction for the local bus and then we asked someone who helped us find it. We then got the bus to the town centre and had to get a cab back to our accommodation. I am well travelled and have been on many other tours, but I have to say I’ve never been left stranded like this before. Other than that, we really enjoyed our overall experience and the incredible, amazing places we visited on this tour. MargaretShow more
  Traveled in May 2025
  

  Reply from: Europamundo

  Dear Margaret, Thank you so much for taking the time to share such a detailed review of your experience. We are truly pleased to hear that, overall, you enjoyed the tour and the incredible destinations visited. We're especially happy to hear your kind words about Frey — he is indeed a fantastic guide, and we will make sure your 5-star recognition reaches him. At the same time, we sincerely apologize for the stressful situations you encountered. We regret the confusion with your post-night accommodation at Hotel Praga and the inconvenience this caused during your stay. We understand how frustrating it must have been, and we’re glad it was ultimately resolved. We are also very sorry for the unexpected incident with your personal item at the hotel, and for the unfortunate experience during the Alcazar Palace visit. Your feedback regarding the pace and coordination of that local tour is very important to us and will be reviewed with the appropriate teams to prevent similar situations in the future. We deeply value your comments and the trust you placed in us. Your perspective helps us grow and improve. We truly hope to welcome you again on a future journey — with an even smoother experience from beginning to end. Warm regards, The Europamundo Team

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• HN

  Herbert4.0•May 2025
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  Positive: saw a lot in a short time, consistently friendly and helpful guides, reasonable hotels with mostly good...
  Positive: saw a lot in a short time, consistently friendly and helpful guides, reasonable hotels with mostly good breakfasts, comfortable buses. Day Madrid - Granada was a disaster: late departure from Madrid, then in Granada THREE hotels with waiting time and a lot of city traffic slowly rattled off, resulting in lunch with massive time pressure and yet late arrival at the Alhambra. So the tour was fast-paced (physically exhausting and hardly any time for photos) and in the evening we went to bed dead tired and disappointed. Hotel Praga is basically not bad, but not very pleasant due to the many tour groups and the resulting waiting times at reception, elevators and breakfast.Show more
  Traveled in May 2025
  

  Reply from: Europamundo

  Dear Herbert, Thank you very much for sharing your detailed feedback. We’re pleased to hear you enjoyed the variety of sites, the friendliness of our guides, and the comfort of the buses. We understand that the day from Madrid to Granada was very intense, with delays and waiting times affecting the schedule, especially upon arrival in Granada. Our tours are designed to cover many highlights, but we regret that this day felt rushed and physically demanding. We truly appreciate your understanding regarding traffic and logistics, which are sometimes beyond our control. Regarding Hotel Praga, thank you for your comments. We know that busy periods with multiple groups can create some waiting times, and we will share your feedback with the hotel to help improve the guest experience. We hope that despite these challenges, you enjoyed your overall Andalusian experience with Europamundo. Warm regards, Europamundo team

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