I was very upset with the tour advertised as English speaking. Yes the Spanish as a first language did speak in...
Dear Bonnie,
Thank you for sharing your concerns with us. We deeply regret the inconveniences you experienced during your tour. We appreciate the time you have taken to provide us with your feedback as it gives us the opportunity to improve our services.
Regarding your comments, I would like to address each point:
Tour Language: We offer the tour in English because it is conducted in this language. Our guides, some of whom are native English speakers while others are not, possess the necessary knowledge to provide this service. Under no circumstances would we offer something that cannot be delivered. We kindly request that you please consider that our tours are often bilingual, or as you mentioned, may also include a third language (Portuguese). Many passengers find this to be enriching, but we understand that perspectives may vary, and we regret if it has been uncomfortable for you. However, we must emphasize that the information provided by our guides remains the same, regardless of the language spoken.
Wi-Fi on the bus: As you can verify in the conditions of our reservation, Europamundo does not guarantee the presence of Wi-Fi or a restroom on board the bus. This may vary depending on the distances traveled throughout the day. If you did not feel well, you could have immediately informed the guide of the situation so that they could coordinate the necessary permitted stops. Please keep in mind that the bus cannot stop anywhere; it must adhere to local regulations, and we are confident that the guide did their best at that moment. Your well-being is our priority, and we are committed to finding possible solutions to any inconveniences during the journey.
Paris Tour: Each day of your itinerary shows the distance traveled between cities, which also includes picking up passengers from their respective hotels. One of the disadvantages of the roads in Paris is that they are often heavily congested. That's why our departures are usually scheduled for early in the morning, precisely to avoid this high congestion. However, it's something that is beyond our control, and despite our efforts to avoid these situations, it can sometimes be impossible. In such cases, we do our best to provide you with good service and fulfill the scheduled visits.
Regarding the mention that the guide had to leave without you, we are deeply sorry for this incident. We have spoken with the guide, and they confirm that the stop was only for 10 minutes, and after 20 minutes without finding you, they unfortunately had to leave because they were on a tight schedule for the Montmartre visit and lunchtime. Also, he tried to call the number provided in your reservation, and when he received no response, he continued with the group. We understand that this may have been a challenging experience, but please keep in mind that when you make the reservation, your agency provides you with all our contact numbers, including our emergency line and WhatsApp. After reviewing our records, it appears that one of our colleagues also attempted to call you but was unable to reach you. We did everything within our power at that moment, and we sincerely apologize if you feel it was insufficient.
Schedules and meals: In order to maintain the planned schedule, we may need to adjust other activities. However, I want to assure you that all meal stops are scheduled and carefully considered in terms of the selected locations.
Typically, we make use of the services provided by Autogrill, which offer a variety of pleasant cual es la ulfood options during the journey. We deeply regret that these stops did not meet your expectations in terms of the quality and available food options.
We want to emphasize that at Europamundo, we strive to create good memories for your trip. We hope that we have been able to clarify the points you mentioned and that there is a dedicated team behind your journey that is attentive to the needs of our passengers. We would have liked the opportunity to assist you during the trip to prevent any misunderstandings. Please know that we are at your disposal if you need to share any further comments or clarify any doubts.
Best regards, Europamundo team
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