A Piece of Europe

Traveler Reviews

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  Ather

  June 7th, 2026
  enjoy the trip with very good local guide
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  Traveled in May 2026
  

  Reply from: Europamundo

  Hi. Thanks for the great review, we are so happy you enjoyed your adventure with us. Europamundo team :)❤

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  Marina

  June 6th, 2026
  The tour was good, the guide Hugo was fantastic but the hotels were a little rundown and not within walking distance...
  The tour was good, the guide Hugo was fantastic but the hotels were a little rundown and not within walking distance of much.Show more
  Traveled in May 2026
  

  Reply from: Europamundo

  Hi. Thank you for your feedback, we’re very happy to hear you enjoyed the tour and that Hugo made your experience fantastic ???? We also appreciate your comments regarding the hotels and will take them into account for future improvements. Europamundo team :)❤

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  Michelle

  April 29th, 2026
  This tour was fabulous
  Traveled in April 2026
  

  Reply from: Europamundo

  Hi, Thank you so much! ???? We’re really happy to hear you had a fabulous tour. Europamundo team :)

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  Eduardo

  December 14th, 2025
  Overall, my Europamundo experience was good and well-organized. The itinerary covered many important destinations,...
  Overall, my Europamundo experience was good and well-organized. The itinerary covered many important destinations, and the tour flow was smooth. The guides were knowledgeable, especially when it came to history, which is clearly one of Europamundo’s strengths. However, at times there was too much historical information, to the point that it became overwhelming. Some travelers enjoy history in depth, but others also want time to explore iconic modern landmarks and interesting spots outside of museums and old buildings. For example, in Prague, famous attractions like the Dancing House and the rotating Kafka Head were not included in the itinerary, which felt like a missed opportunity. History is important, but tourism today is a mix of culture, landmarks, local life, and visual experiences. A more balanced approach would make the tour more enjoyable for travelers with different tastes. We still enjoyed the trip overall, but adding more variety along the way would make it even better.Show more
  Traveled in December 2025
  

  Reply from: Europamundo

  Thank you very much for taking the time to share such detailed and thoughtful feedback. We’re pleased to hear that overall your Europamundo experience was good, well organized, and that you appreciated the smooth flow of the tour and the historical knowledge of our guides. We also truly value your constructive comments. Your point about balancing historical content with modern landmarks, local life, and visual experiences is very well taken. We understand that travelers have different interests, and your example of Prague helps us clearly see where greater variety could enhance the experience. Feedback like yours is extremely helpful for us as we continuously review and improve our itineraries. We’re glad you enjoyed the trip overall, and we sincerely appreciate your suggestions, which will be shared with the relevant teams for consideration. We hope to have the opportunity to welcome you again in the future and offer you an even more enriching and balanced journey. Kind regards, Europamundo Team

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  Hadassah

  November 14th, 2025
  Overall I enjoyed the experience. Well organized, and things ran mostly smoothly. However, buses were consistently...
  Overall I enjoyed the experience. Well organized, and things ran mostly smoothly. However, buses were consistently late in the mornings, usually due to traffic. I understand this isn't anyone's fault, but more consideration should be made to allow drivers to leave earlier in the morning to accommodate for this ongoing issue. Also, travelling with a severe food allergy, I didn't receive any information from guides that they knew about my allergy.Show more
  Traveled in November 2025
  

  Reply from: Europamundo

  Thank you for your feedback. I’m glad to hear you enjoyed the experience and that the tour was well organized. I’m sorry about the morning delays due to traffic — your suggestion to adjust departure times is very helpful and will be shared with our team. Regarding your food allergy, I apologize that this wasn’t communicated by the guides. Your safety is important, and we will reinforce this procedure. Thank you again for sharing your experience. Europamundo team

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  Claire

  July 30th, 2025
  🚩 Major Issues Encountered 1. Lack of Guide Support Our guide was notably unhelpful. Every time we asked...
  🚩 Major Issues Encountered 1. Lack of Guide Support Our guide was notably unhelpful. Every time we asked questions, he would dismissively say he would explain later, which rarely happened. More concerning, he did not accompany us during free time, leaving an elderly couple dependent on my mother and me for assistance. Furthermore, due to the guide’s strong accent, the couple could not understand him, and I had to act as a translator throughout the tour. 2. Misleading Itinerary in Vienna The itinerary stated that the first day would include a panoramic city tour of Vienna, showcasing “majestic avenues, beautiful palaces, large parks, and the vibrant city center,” followed by a visit to the Grinzing district. In reality, we only drove past parts of the city and stopped at one palace, without entering the city center. We were dropped off near the opera house and instructed to make our own way back to the hotel. Additionally, we stopped at a summer garden but were only given one hour, which included the time it took to walk to and from the bus—a considerable distance. As a result, we had no real time to see or appreciate the gardens. 3. Substandard Accommodation The accommodation in Vienna was not a hotel but rather the Citadines apartment building, located far from the center and not up to the 4-star standard advertised. In Prague, the hotel was again far from the center (30 minutes by car), and my mother, who is 70 years old, is unable to shower due to the high side of the bathtub. As this situation is unacceptable, we have booked alternate accommodation in the city center and will not continue with the rest of the tour. 4. Poorly Organized Optional Activities The optional classical music concert caused unnecessary confusion. The guide himself said he didn’t know why it was offered due to the conflicting Grinzing trip. Although the elderly couple had already booked the concert, they were told they couldn’t attend. Eventually, the guide booked it for us—but without transportation. We had to pay for our own taxis (around €20 each way). Attending the concert also meant we missed the Grinzing visit, which had been included in the tour package. 5. Communication Failures The first afternoon in Vienna was wasted. We waited for the itinerary all afternoon, as instructed. Despite asking several times at reception—who even contacted your offices—we were told the guide would arrive by 8 PM to deliver it. This did not happen, and the elderly couple also waited in vain. 6. Unprofessional Response to Refund Request After experiencing these issues, we requested a partial refund for the services that were not delivered as promised and compensation for the additional costs incurred (taxis, missed experiences, alternative hotel). The response we received was dismissive and unhelpful, further adding to our frustration.Show more
  Traveled in June 2025
  

  Reply from: Europamundo

  Dear Claire, Thank you for taking the time to share your review. We fully understand your dissatisfaction; however, after carefully reviewing your case—and as we already explained extensively by email—we must reiterate that all the points you raised have already been thoroughly addressed with the corresponding documentation, screenshots, legal references, and detailed explanations. From the outset, we have shown that the services you now question—such as the panoramic format of the Vienna visit, the hotel locations, the language used on tour, the logistics of the optional excursions, and the free time policy—were clearly and publicly detailed prior to purchase. This information was available on our website and in the “My Trip” section, to which you had full access before and during your journey. We also provided evidence of where and how this information could be found. In addition, the tour was delivered exactly as described and contracted, and we have demonstrated that all services included in the program were carried out. The guide, made every effort to support passengers, including you and your mother, within the scope of the service. He even took additional steps to help you attend the classical concert, which was not included and had not met the minimum participant requirement. We would also like to highlight that at no point during the tour did you contact our emergency team to express any dissatisfaction or request assistance. As a result, we were unable to help you or address any of your concerns in real time. It is essential that passengers communicate with us during the trip in order to allow us to act accordingly—especially if they are considering abandoning the tour, which, as per our policy, carries a 100% cancellation cost once the services have begun. We truly regret that your expectations did not match the nature of the tour you selected. While we strive to make our information as clear and transparent as possible, it is each traveler's responsibility to review all details before purchasing. Sincerely, Europamundo team

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  Rozita

  March 10th, 2025
  We had a wonderful time in this tour that we took in January 2025. The itineraries were well organised. The guides,...
  We had a wonderful time in this tour that we took in January 2025. The itineraries were well organised. The guides, Mario, Matiez, Martin (who guided us during the walking tour in Praque) and the lady (who guided us during the walking tour in Budapest), did a splendid job. Their warmth, sincererity and friendly gestures made the tour very meaningful. Each of the itineraries was well explained. The schedule was packed but so organised. Accomodations were great. Punctuality was crucial as expected of a group tour. We were so glad to venture in this tour that was well worth the money.Show more
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  Traveled in January 2025
  

  Reply from: Europamundo

  At Europamundo, we are fully aware of the important role that our guides play in the success of our trips, and as such, all of our representatives have received thorough training to be able to manage our departures with the highest level of professionalism. besides, we are delighted to read that your vacation was made easier by the thoughtfulness and expertise of your guide Mario, Matiez, Martin. That said, we thank you for taking the time to share your review, and we hope that we will have the pleasure of welcoming you on another of Europamundo guided soon. Europamundo team:D ❤

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  None

  January 14th, 2025
  Was able to see many places in such a short time.
  Traveled in January 2025
  

  Reply from: Europamundo

  We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :D❤

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  Nabonita

  September 23rd, 2024
  I am a bit disappointed with Europamundo, compared to the Peru trip I took, I felt this tour a bit off, most of the...
  I am a bit disappointed with Europamundo, compared to the Peru trip I took, I felt this tour a bit off, most of the activities were not includedShow more
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  Traveled in September 2024
  

  Reply from: Europamundo

  We strive to provide a comprehensive and enjoyable itinerary, and we appreciate your comments about the included activities. Your insights are valuable to us, and we will take them into consideration for future improvements. Europamundo team

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  CharisseAchacoso

  April 26th, 2022
  Affordable. Very satisfied with the hotel and tour guides. Kudos to Raquel, Pedro… I forgot the name of the other...
  Affordable. Very satisfied with the hotel and tour guides. Kudos to Raquel, Pedro… I forgot the name of the other gal. We had a wonderful time. Thank you.Show more
  Traveled in April 2022

  Review collected by Europamundo
  

  Reply from: Europamundo

  Hi, So great to hear! Thanks for the kind words about Raquel, Pedro . Europamundo team :)❤

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