Apulia & Lecce, Self-Drive

Traveler Reviews

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  John

  August 9th, 2025
  We loved the convenience of having everything booked and organized before we arrived. One of the hotels wasn't to our...
  We loved the convenience of having everything booked and organized before we arrived. One of the hotels wasn't to our liking (not a convenient location, strange vibe, poor breakfast and ants in the bathroom), but the rest was wonderful. We'd have loved to have had one more booking north of BariShow more
  Traveled in July 2025
  

  Reply from: TUI Italia

  Hello Mr Stephens, thank you for your feedback. We are glad that you enjoyed your stay in Apulia Region and you had memorable experience of your trip. Hoping to welcome you soon in Italy. Warm regards, Yvonne Tui Italia Team

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  IBRAHIM

  July 25th, 2025
  The hotel we stayed in for 4 nights was advertised as a “4-star” property, but this is completely misleading. At...
  The hotel we stayed in for 4 nights was advertised as a “4-star” property, but this is completely misleading. At best, it barely qualifies as a 3-star facility. There were no double beds, and small black bugs were found in the beds. Breakfast was far below any acceptable standard – forget 4 stars, it didn’t even reach basic guesthouse quality. HACCP rules were clearly ignored, and hygiene was poor. The so-called “espresso service” was nothing more than coffee from a vending machine. While the staff were well-intentioned, good intentions cannot make up for poor management and subpar facilities. The hotel we stayed in for 2 nights met our expectations in terms of comfort and service, and the 1-night stay at another hotel was also generally acceptable. However, the real issue was not the accommodations – it was the tour service itself. The tour promised “English service,” which in reality turned out to be nothing more than an English-written brochure. There was no guide, no tour operator, no one to provide actual assistance or communication. There was zero direct engagement with participants. This was not a “guided tour” – it felt like being left alone on a self-planned trip. In conclusion: This tour did not deliver what was promised in the brochures. The so-called 4-star hotel was completely misrepresented, and the lack of real tour guidance made the entire experience disappointing. Without transparent communication and actual guidance, I would not recommend this tour to anyone.Show more
  Traveled in July 2025
  

  Reply from: TUI Italia

  Dear Ibrahim Emre, thank you for your feedback on our tour. All feedbacks are important to help us improve. As I've already explained you in the chat of your booking, hotel Ramapendula is officially classified as a 4* hotel according to Italians regulations. In Italy, a 4-star hotel must meet certain standards of service, quality, and comfort. These include, among other things, minimum room and bathroom sizes, reception, cleaning, and catering services, as well as the presence of qualified staff and additional services such as parking and luggage storage. This hotel has a score of 8.3/10 in booking.com and 3.8/5 in tripadvisor, so it is considered a very good hotel. We are sorry it didn't meet your expectations in terms of facilities. HACCP controls in Italy are very strict and every company must guarantee the required standards for hygiene and food safety. I regret to inform you that the tour you purchased is a self-drive, which means no activities, guided tours, or other services are provided. The self-drive includes only hotel accommodations and a car rental. It's important to carefully read the tour's inclusions before purchasing, which are clearly indicated on the tour's page. If you had wanted guided tours and activities, we could have suggested our private tours or customized the one you had chosen by adding these services at an additional cost. The communication in the booking page conversation is always clear, but you didn't ask any questions before booking. We would have been very happy to clarify your doubts regarding the activities not included (I've explained to you after you have confirmed the tour). We're sorry the tour didn't meet your expectations, but you need to be aware of what you're purchasing because you got exactly what you booked: a self-drive, not a guided tour. I hope that next time, even if you don't book with us, you'll ask the necessary questions to understand your needs and best advise you on the right experience. Kind regards Emanuela Tui Italia team

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  Tony

  May 10th, 2024
  Our trip was well organized from the lead up communications to the hand over of the car, the suggestions for the...
  Our trip was well organized from the lead up communications to the hand over of the car, the suggestions for the itinerary and the choice and quality of the accommodations. A very enjoyable trip- we will choose Tour Radar again for a future holiday.Show more
  Traveled in April 2024
  

  Reply from: TUI Italia

  Hello Tony, thank you so much for your feedback and for choosing us for your trip in Italy. I hope to have you as customers again, regards Tui Italia's Team

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