TUI Italia
- Rating
- Number of reviews
- 141
- Number of tours
- 63
- Age range
- 2-99
- Response rate
- 96%
- Response time
- 7 hours
TUI Italia Reviews (142)
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Mayra
Written on July 4th, 2026We had just one problem with the hotel in Alberobello, we were taking to a different hotel that was far from city center.but it was resolved by sending us to …Read moreTUI Italia commented on this review
Hello Mayra, thank you very much for taking the time to share your feedback. We are delighted to hear that you enjoyed your trip and that our tour guides and drivers contributed positively to your experience with their professionalism, punctuality, and knowledge. We also appreciate you bringing the situation in Alberobello to our attention. We sincerely apologize for the initial inconvenience regarding the hotel assignment. We are pleased that the issue was resolved promptly. Your comments are extremely valuable to us, as they help us continue to improve our services and ensure the best possible experience for our guests. Thank you again for traveling with us. We hope to have the pleasure of welcoming you back to Italy in the future. Kind regards Yvonne Tui Italia team - P
Pay
Written on June 10th, 2026Our reservation indicated that we would be on a small group tour of under 12 people. We were the only two during the whole trip. A bit awkward at times. It was…Read moreTUI Italia commented on this reviewHi Pay, I am truly delighted to read your feedback! Thank you so much for your kind words. I am very happy to know that the trip met your expectations and even exceeded them. I hope to have the pleasure of welcoming you as our clients again in the future. Best regards, Yvonne Tui Italia Team - RE
Ron
Written on June 8th, 2026We were very happy with our tour. It was well organized and enjoyable. The hotel was good and centrally located. Our guides and driver were good. Tour Radar pr…Read moreTUI Italia commented on this reviewCiao Ron, thank you very much for your feedback. It gives me great pleasure to read your kind words. We always do our best to organize everything as smoothly as possible for our guests. I am also very happy that you enjoyed our beautiful Calabria. I hope to have the pleasure of welcoming you back as guests in the future. I wish you all the very best. Yvonne Tui Italia Team - RD
Richard
Written on June 2nd, 2026Dipping into the Italian Lakes region for a few days was an eye opener as to what’s possible without too much effort.TUI Italia commented on this reviewHello Richard, thanks so much for your lovely feedback! We’re really happy to hear that your time in the Italian Lakes was such an eye-opening experience. It’s great to know you found it so easy to enjoy—this is exactly what we hope our travelers experience. We truly hope to welcome you back soon for another unforgettable journey in Italy! Kind regards Ilaria Tui Italia team 
Joshua
Written on May 26th, 2026Yvonne was amazing with her assistance making sure we were all prepped for the trip. During the trip, I got anxious about missing one of our guided tours beca…Read moreTUI Italia commented on this reviewHi Joshua!!!! I am truly delighted to read your feedback! Thank you so much for your kind words. I am very happy to know that the trip met your expectations and even exceeded them. I will be glad to hear that my support and assistance helped make your experience even more special. We hope to welcome you again soon on another adventure! All the best! - Yvonne Tui Italia TeamLaurel
Written on May 26th, 2026Private tour was nice, except for our pick up in Naples. The men that greeted us were in a van that needed to be cleaned inside and they didn't speak much Engli…Read moreTUI Italia commented on this reviewHello Laurel, thank you so much for your kind feedback—we’re really happy to hear that you enjoyed your tour overall and that everything went smoothly with the transfers and hotels We’re very sorry, however, to hear about your experience with the pickup in Naples. Please accept our apologies for the condition of the vehicle and the difficulty in communication. This is definitely not the standard we aim to provide, and we appreciate you bringing it to our attention. We will make sure to share your comments with our local partner so they can improve the service. We hope to have the pleasure of assisting you again on another trip in the future! KInd regards Ilaria Tui Italia team- KH
Karen
Written on May 17th, 2026All accommodations were excellent and located close to all the sites and town centres. Breakfasts were very good and hotels staff were friendly and very helpful…Read moreTUI Italia commented on this reviewCiao Karen, thank you very much for your review. I’m very happy to hear that you enjoyed your trip. Sicily is a beautiful land, and I’m pleased that you discovered it on the road — it’s the best way to experience it. Please consider that we always try to provide the best possible service to our guests. We hope to have you as our guests again in the future, and we wish you all the best. Yvonne Tui Italia Team - LM
Leasah
Written on May 7th, 2026Overall tour offered was quite good and hotel was comfortable and in a nice location. A couple of the individual tours may need to be reviewed as well as the to…Read moreTUI Italia commented on this reviewHi Leasah, thank you so much for your feedback. Please note I rechecked the experiences the day before and our local supplier never communicated a different location than usual. I am sorry for the inconvenience, but due to the error on our supplier’s side, they would have waited for you, and you would not have missed it anyway. We will consider adjusting the tours to provide more breaks and downtime for future guests. Thank you so much. Regards, Yvonne Tui Italia - LM
Leasah
Written on May 7th, 2026Must note here that there weren't any issues with the Sorrento leg of the tour - everything was great and the hotel was in a perfect location just on the edge o…Read moreTUI Italia commented on this reviewHi Leasah, thank you so much for you feedback. I will inform the dedicated department to consider different hotels in the future; however, we have never received negative reviews for the hotels where you have stayed. Regarding the train, unfortunately it was difficult to find availability, as it was fully booked immediately when it opened. To avoid having you travel at a very inconvenient time, I opted for a regional train instead, since the distance from Naples to Rome is quite short. Regarding the tours, the schedule was changed by the local supplier. The timing of each tour is always subject to confirmation based on ticket availability. Thank you again, best regards Yvonne Tui Italia I remain - LM
Leasah
Written on May 7th, 2026A few concerns with this one need to be shared and processes reviewed at your end. Itinerary was good with the respective day tours and the hotel was a nice pla…Read moreTUI Italia commented on this reviewThank you for your feedback, which is very helpful for us to improve. I want to clarify that I send the travel documents 20 days in advance, requesting your review to confirm that everything is correct, as there could occasionally be a typo or similar mistake. Furthermore, I would like to kindly clarify that the Discovering Milan package does not include round-trip transfers from/to the airport or train station. Regardless of the hotel location, these transfers would have been at your own expense. The same applies to the tours/excursion of this trip, but TUI Italia kindly arranged for you the transfer to reach the meeting point, it's an upgrade as the hotel was located farther from the city center. In addition, please note that at the time of booking, it was clearly communicated that the hotel would be outside Milan due to a furniture fair taking place in the city. Additionally, to apologize for the typo, I booked your return airport transfer free of charge. I truly appreciate your feedback, as it helps us improve our services, and we thank you again for choosing us for your trip. Yvonne Tui Italia
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