Deals of The Week:  Book with a smile!  Up to 50% OFF

Deals end: 8 Dec, 2022
TUI Italia

TUI Italia

Headquarters in Sorrento , Italy

View all tours
Number of tours
9
Age Range
15-80
Number of reviews
56
Rating
4.1/5
Response rate
100%
Response time
within 1 day

TUI Italia Reviews (57)

Write a review
Excellent
Good
Average
Rather poor
Bad
Show specific ratings
Accommodation
4/5
Transportation
4/5
Meals
4/5
Value for money
3.5/5
Guide
4.5/5
  • AB
    Written on September 1st, 2022
    The Amalfi Coast is stunning and the people of Italy were very welcoming and helpful. That being said, there were several issues to overcome with my trip. Fir…
    Read more
    TUI Italia commented on this review
    Dear Ann, thank you for your email. We take customer satisfaction seriously and are glad to hear from you. It will allow us to resolve any problems that occur and help us to improve our services. Sant'Agnello is the next town along from Sorrento as you head east along the coast. It's a popular choice for visitors who don't want to be in the centre of Sorrento but still be close to the sea and have lots of options in terms of bars, restaurants and shops. The town is split into two parts, as you got to see, the town centre with its distinctive church is a bustling area which sits astride the main road between Sorrento and the other towns on the Sorrento Peninsula. Down towards the sea the town shares the same dramatic cliff-side views as its neighbouring towns and one of the best places to see this is from is Piazzetta Marinella where you'll find a bar/restaurant and also the entrance to La Marinella Beach Club with its gorgeous bright blue water. I am sure that our staff could have suggested many restaurants and snack bars all within walking distance from your hotel. Such as La Mariella, Mediterraneo sky bar and Cocu. We have a dedicated line active H24 for our value clients. We are sorry to hear that the hotel did not reflect your expectation and I would like to apologize for the frustration you've been experiencing there. I am so sorry to learn that there have been so many issues with your pick up time. We kindly ask to all our clients to call our dedicated line to reconfirm the meeting points and pick up time at least 24 hrs before the service booked. The huge amount of bookings and some issues (like traffic for example) outside our control may require a greater understanding. Once again, I sincerely apologize for the inconvenience. Please let us know if you have any additional questions, concerns, or comments, or if we may be of assistance at any point in the future. Best Regards
  • DH

    TUI Tours | Iconic North Italy (On Request)

    4.0Good
    Written on July 6th, 2022
    One week custom private tour for group of 14 in northern Italy was outstanding overall. tour director, hotels, day trips, transport were excellent. Only negat…
    Read more
  • WH

    TUI Tours | Iconic North Italy (On Request)

    5.0Excellent
    Written on June 23rd, 2022
    Outstanding adventure to a beautiful country
  • Naples and Sorrento, Self-drive (On Request) reviewer 4

    Naples and Sorrento, Self-drive (On Request)

    3.0Average
    Written on June 1st, 2022
    Better communication and more information would have made the trip better.
  • C

    TUI Tours | Flavors of Sorrento and Amalfi (On Request)

    5.0Excellent
    Written on February 19th, 2020
    I would totally recommend this tour, perfect timings, great experiences. The guide was excellent showing us the local historical sights, and gave us tips on whe…
    Read more
    TUI Italia commented on this review
    Dear Carlos thank you for your kind review We are happy to hear you enjoyed the tour and hope to welcome you again on one of our tours again! Have a nice day Elisa, Acampora Travel
  • Rome and Amalfi Dream (On Request) reviewer 6

    Rome and Amalfi Dream (On Request)

    5.0Excellent
    Written on November 3rd, 2019
    Overall good. Tour guides we all exceptional. The transportation was a small issue, one ride cane over 30 minutes early (luckily we were ready). The ot…
    Read more
    TUI Italia commented on this review
    Dear Guest, thank you so much for your review. we are happy to know that you had a nice time in Italy. It is very helpful for us to understand all the issue you had during your journey in order to improve our services. We hope to welcome you again in Italy very soon! Kindest regards, Ilaria
  • RB

    Rome and Capri Experience and Sorrento

    2.5Average
    Written on October 21st, 2019
    No transfer turned up at Rome Termini, after waiting 2 hours we had to get Taxi Not happy It caused stress and money €6.50 plus €1 for Public phone box call …
    Read more
    TUI Italia commented on this review
    Dear Guest, we are so sorry to hear about your negative experience about your transfer to the APT. Your review is very helpful for us in order to improve our services. We hope to welcome you in our country again in order to offer a better service! Many kind regards, Ilaria
  • Rome & Splendid Tour reviewer 8

    Rome & Splendid Tour

    4.5Excellent
    Written on October 16th, 2019
    The hotels and meals in Sorrento and Amalfi were delightful. The Gambrinus is somewhat shabby, and our final room would have been austere for a monk. There seem…
    Read more
    TUI Italia commented on this review
    Good morning Deborah thank you for your review. WE are really sorry for the impression of a part of the tour you had. We are going to pass these information to the suppliers, in order to improve our services. Unfortunately, there are sometimes problems out of our controls, but we are happy you have precious memories of the places and meals. We hope to welcome you again on one of our tours kind regards, Acampora Travel
  • MM

    Rome and Amalfi Dream (On Request)

    1.5Rather poor
    Written on October 14th, 2019
    Very unorganized. I would never go with this tour again. They did not inform us of anything. We were aggravated with every step. When we first arrived at the…
    Read more
    TUI Italia commented on this review
    Dear Guest, We are so sorry about your negative experience. Your review was very important for us since we have improved our services and we would be very happy if you could trust us again for your next trip in Italy! Many kind regards, TUI Italia team
  • JS

    Northern Lakes, Cinque Terre and Taste of Tuscany Tour

    4.0Good
    Written on September 23rd, 2019
    The tour was great. We got to see so much and had a fun time.
    TUI Italia commented on this review
    Good morning Jessica, thank you for your review. We are happy you enjoyed the tour and hope to see you again on one of our tours in Future! Looking forward to welcoming you again kind regards Elisa

TUI Italia Tours

Top Deals

About TUI Italia

Since 1970 TUI Italia is synonimous of efficency. We cover the entire Italian territory as an incoming tours specialist. With our professional image and reputation, we strive to continuously exceed clients’ expectations with different specialised themed round-trips for groups or FIT’s. These specialised groups and FIT’s not only include the wedding and deluxe sector, but many more. With offices throughout Italy, we have developed excellent relationships both with suppliers and clients alike. This in turn translates into reliable services, quality conscious operations and a competitive commercial edge. Our people in TUI Italia are our most valuable asset. With more than 60 employees, we can target all markets while ensuring the highest standards. We are proud to offer a wide range of services and activities throughout Italy. From cultural exploration, gastronomic indulgence to something a little bit more adventurous, we have the expertise to create unforgettable travel experiences. Our highly seasoned teams have specialised knowledge on a wide variety of product segments and ensure an unmatched service.

Story

Activity and transport safety guidelines:

* Covid-19 risk assessment of routes, visit of sights, possible crowds, number of people in the group, reduced services. 

* Guest safety briefing.

* Employee illness management policy.

* Covid-19 reporting and emergency procedure.

* Compliance with all local regulations mandated by local public health authorities.

* Social distancing measures.

* Increased hygiene measures.

* Personal protective equipment.


Accommodation safety guidelines: 

* Increased cleaning and disinfection regime

* Social distancing in all public places

* Reduced maximum capacity

* Training for all staff in anti-viral/infection control measures


Highlights

Deep knowledge of the Italian wonders
Wide range of tours covering the main Italian highlights
Excellent choice of accommodation options
Long experience in the Tourism industry

Contact our Travel Experts

  • Contact our Travel Experts
  • Contact our Travel Experts
  • Contact our Travel Experts

+1 844 311 8331

24/7 Support

Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!