TUI Italia Reviews (53)Write a review
TUI Tours | Flavors of Sorrento and Amalfi (On Request)Written on February 19th, 2020I would totally recommend this tour, perfect timings, great experiences. The guide was excellent showing us the local historical sights, and gave us tips on whe…Read moreTUI Italia commented on this reviewDear Carlos thank you for your kind review We are happy to hear you enjoyed the tour and hope to welcome you again on one of our tours again! Have a nice day Elisa, Acampora Travel
Rome and Amalfi Dream (On Request)Written on November 3rd, 2019Overall good. Tour guides we all exceptional. The transportation was a small issue, one ride cane over 30 minutes early (luckily we were ready). The ot…Read moreTUI Italia commented on this reviewDear Guest, thank you so much for your review. we are happy to know that you had a nice time in Italy. It is very helpful for us to understand all the issue you had during your journey in order to improve our services. We hope to welcome you again in Italy very soon! Kindest regards, Ilaria
Rome and Capri Experience and SorrentoWritten on October 21st, 2019No transfer turned up at Rome Termini, after waiting 2 hours we had to get Taxi Not happy It caused stress and money €6.50 plus €1 for Public phone box call …Read moreTUI Italia commented on this reviewDear Guest, we are so sorry to hear about your negative experience about your transfer to the APT. Your review is very helpful for us in order to improve our services. We hope to welcome you in our country again in order to offer a better service! Many kind regards, Ilaria
Rome & Splendid TourWritten on October 16th, 2019The hotels and meals in Sorrento and Amalfi were delightful. The Gambrinus is somewhat shabby, and our final room would have been austere for a monk. There seem…Read moreTUI Italia commented on this reviewGood morning Deborah thank you for your review. WE are really sorry for the impression of a part of the tour you had. We are going to pass these information to the suppliers, in order to improve our services. Unfortunately, there are sometimes problems out of our controls, but we are happy you have precious memories of the places and meals. We hope to welcome you again on one of our tours kind regards, Acampora Travel
Rome and Amalfi Dream (On Request)Written on October 14th, 2019Very unorganized. I would never go with this tour again. They did not inform us of anything. We were aggravated with every step. When we first arrived at the…Read moreTUI Italia commented on this reviewDear Guest, We are so sorry about your negative experience. Your review was very important for us since we have improved our services and we would be very happy if you could trust us again for your next trip in Italy! Many kind regards, TUI Italia team
Northern Lakes, Cinque Terre and Taste of Tuscany TourWritten on September 23rd, 2019The tour was great. We got to see so much and had a fun time.TUI Italia commented on this reviewGood morning Jessica, thank you for your review. We are happy you enjoyed the tour and hope to see you again on one of our tours in Future! Looking forward to welcoming you again kind regards Elisa
Splendid Tour (On Request)Written on September 17th, 2019The tour seemed very disorganized, with different guides for each leg of the journey as well as for the sites visited. No one seemed to be able to answer questi…Read moreTUI Italia commented on this reviewGood morning Bonnie, We are really sorry to receive this complaint. The tour is a Semi-Escorted and it seems that you were not informed at all about how the tour takes place (not even that in Amalfi there's free time without assistance). Regarding the Hotel Excelsior, on the itinerary there are the hotels we use for this tour, so if you confirmed the tour, this mean you accepted them. You should already know where it's located. On the check-in and check-out speech ... these are group and non-private transfers and therefore we do not guarantee that they you're left at the time of check-in or just check-out. The hotel is available to leave the bags and visit Amalfi. Please find below the reply from our supplier: "No one seemed to be able to answer any questions" Being the tour they have purchased a semi-escorted, it certainly involves many passages with different assistants and guides for each specific area They left Rome with an assistant that deals only with the full day napoli / pompei and that certainly has no information regarding the rest of the tour. After the visit of Pompeii, they are welcomed by our assistants in On the Amalfi coast, who explains them mainly all the schedules for the whole stay and that the following day they will have the exc. of Capri with our guide. On the third day, customers have the transfer from Sorrento to Amalfi with a 2h stop in Positano always with of our assistant, who is almost certainly not the same person who took them to Pompeii who, not being a guide, can only give basic information on Positano and leave thema bit of free time in Positano. After the stop in Positano, they are accompanied by the same assistant to the hotel in Amalfi and before leaving them, she communicates the pick-up for the transfer to Pompeii. The last day, they return again with the full day bus (and then another assistant) to Rome. The fact that customers have had several guides in four days is because they didn't buy tours with a fixed tour leader but, indeed, a semi-escorted. "To top it off, the bus apparently forgot us (whose fault? No explanations) and we had to wait around with our luggage in the until 3:45 am lobby, when hastily-summoned private drivers arrived to transport us" The pick-up from Amalfi to Pompei is usually at 15:00. I was able to check with the assistants why the driver was on on late. Unfortunately that day, in addition to the daily traffic of the coast, the bus that had to carry out the service, broke down along the way and we had to organize a replacement transfer that was certainly not ready on the spot. It took more time to reach the destination.
Rome & Splendid TourWritten on August 16th, 2019I loved everything about this tour. My only wish is that we could have stayed longer! Acampora Travel took care in answering all our questions, and handling ou…Read moreTUI Italia commented on this reviewGood morning Deborah thank you for your review! We are happy you enjoyed the tour under all the aspects and we hope to welcome you again in future on one of our tours! Have a great day kind regards, Elisa
Southern Pearls (On Request)Written on July 24th, 2019We didn't get picked up in Positano, very very poor, just left there, pickup at 3pm yesterday did not turn up, absolute chaos.TUI Italia commented on this reviewGood morning Neil, thank you for your review and I'm really sorry for the inconvinience you had yesterday. Unfortunately when in the morning they checked for your afternoon transfer, the assistance were told for 3 times that you had already left early in the morning and for this reason they requested the cancellation of your transfer. I'm really sorry for this, being out of our controls due to the hotel's mistake on confusing the clients. I hope you've enjoyed the tour, a part from this, We'll wait you on one of our tours in future I remain at your completely disposal kind regards, Elisa, Acampora Travel
Northern Lakes, Cinque Terre and Taste of Tuscany TourWritten on June 26th, 2019It was so much fun, and we saw a ton in the three days we had. Paola our tour guide was awesome and she was super helpful when we arrived in Rome as well!! High…Read moreTUI Italia commented on this reviewDear Guest, Thank you so much for your good review. We are very happy to know that you have enjoyed the tour and we hope to see you again very soon! Many kind regards, TUI Italy team
Contact our Travel Experts
+1 844 311 8331
Our team of experienced tour specialists have travelled to hundreds of countries around the globe and have decades of first-hand travel experience to share. Contact us now to have all of your tour-related questions answered!