TUI Italia

Thank you for taking the time to share your feedback. I’m genuinely sorry that the trip did not meet your expectations, particularly as I know how much you were looking forward to experiencing Sicily. Regarding the UNA Hotel, it was the first-choice property indicated in the original brochure and itinerary. I always provide the full travel documents in advance, including the hotel details, so guests can review everything before travelling. Had the location not suited your preferences, I would have been very happy to arrange an alternative. I’m also very sorry about the cancelled experiences. The sunset cruise had to be cancelled due to adverse sea conditions, and a refund was provided. The Ortigia walking tour was cancelled due to technical issues with the supplier, and we offered Noto as an alternative, including hotel pick-up, which you accepted. As this was not originally part of the itinerary, I had also considered offering a refund so you could arrange another activity independently. I’m glad to hear that you enjoyed Taormina and Mount Etna. Just as a small clarification, the trip was designed as a private itinerary with selected shared activities, so there was not a tour representative scheduled to meet you in person during the stay. We do, however, provide a 24/7 assistance number, and our team remained available throughout the trip whenever you needed us. I’m sorry that, overall, you did not feel as supported as you had hoped. I truly wish we could have made the experience more enjoyable for you, and I appreciate you taking the time to share your feedback with us. Thank you again, and I sincerely hope you will have the opportunity to return to Italy under more enjoyable circumstances. Regards,Yvonne Tui Italia

Thank you so much for your wonderful review! It was truly a pleasure assisting you and your family throughout your trip to Italy. I’m especially happy to hear that we were able to accommodate your family member’s dietary needs and assist with the changes caused by your delayed flight. Knowing that these details helped make your holiday more enjoyable means a lot to us. We’re also delighted to hear that you had such a fantastic experience in Tuscany and that our guides made your day memorable with their enthusiasm, knowledge and care. Thank you again for your kind words and for choosing to travel with us. It was a pleasure having you as our guests, and we hope to welcome you back to Italy again in the future! Regards, Yvonne Tui Italia

Thank you so much for your wonderful feedback! We’re delighted to hear that you had such a superb experience, especially despite the flight delay at the beginning of your trip. We’re glad our team was able to assist quickly and make sure everything continued smoothly. It’s fantastic to hear that you enjoyed your time with Olga, the beautiful visits to Ravello and Scala, the delicious meals, and the lemon tour. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to Italy again in the future! Kind regards Yvonne Tui Italia

Thank you for taking the time to share your feedback. I’m sorry to hear that your experience did not fully meet your expectations. I would, however, like to clarify a few points. There is also the possibility of booking only the activities or only the accommodation, depending on the client’s preferences. Furthermore, even after the trip has been confirmed, if an activity becomes unavailable and the proposed alternative is not to your liking, it is possible to request a refund for that activity rather than accepting the replacement. Unfortunately, I was not made aware that you were unhappy with any of the alternatives or arrangements during the trip. I’m truly sorry about this, because had you contacted me, I would have done everything possible to find a solution that suited you and to make sure you enjoyed your trip as much as possible. Our goal is always to accommodate our clients’ preferences and find the best possible solution whenever an issue arises. I sincerely regret that I did not have the opportunity to do so in your case. Thank you again for your feedback. We will certainly take your comments into consideration as we continue to improve our service. I wish you all the very best, Yvonne Tui Italia Team

Thank you so much for your detailed feedback. We’re delighted to hear that you had a wonderful overall experience and that the tours, guides, and transfers all met your expectations. We’re especially pleased to know that you enjoyed your stay in Maiori and found the hotel and its surroundings so special. We’re sorry to hear that the hotel in Naples did not meet your expectations. We truly appreciate you bringing this to our attention, and we will certainly take your comments into consideration when reviewing our hotel selection for future trips. Thank you again for your kind words and valuable feedback. It was a pleasure arranging your trip, and we hope to have the opportunity to assist you again in the future. Best Regards, Yvonne Tui Italia

Thank you very much for your detailed and thoughtful feedback! We’re delighted to hear that you enjoyed the tour overall, particularly the coordination, locations, and transportation between destinations. We’re sorry to hear that the location and accommodation in Naples did not fully meet your expectations. We truly appreciate you bringing this to our attention, as your comments are very valuable and help us improve the experience we provide to our guests. It’s wonderful to know that the rest of the journey was fantastic and that you would highly recommend the tour. Thank you again for travelling with us, and we hope to have the pleasure of welcoming you back in the future! Yvonne Tui Italia

Thank you so much for your wonderful feedback! We’re delighted to hear that you enjoyed the trip and that our guides and drivers helped make your experience so memorable. It was a pleasure having you with us, and we truly appreciate your kind words! We hope to have the pleasure of welcoming you back as our guests in the future! Yvonne Tui Italia

Hi Lupis, Thank you very much for your feedback. I'm delighted to hear that you had a great time and enjoyed the tour. We always strive to make our guests' stay as comfortable and enjoyable as possible. Thank you again, and I hope to welcome you back to Italy in the future! My best reagrds, Yvonne Tui Italia

Hello Joseph, thank you for your feedback. We are pleased to hear that the trip met your expectations and that you enjoyed your time in Sicily. We appreciate you sharing your experience with us. Ilaria Tui Italia team