Flavors of Sorrento and Rome, Semi-Private Tour

Traveler Reviews

• L

  Leasah

  May 7th, 2026
  Must note here that there weren't any issues with the Sorrento leg of the tour - everything was great and the hotel...
  Must note here that there weren't any issues with the Sorrento leg of the tour - everything was great and the hotel was in a perfect location just on the edge of town going up the hill. Minor issue - the tour guide we had at the Isle of Capri seemed disinterested and rushed us through the early part of the day for no real reason, not allowing us time to explore the Anacapri area properly. Rome was a different beast. The train transfer to Rome saw us getting collected from the hotel at 8-30am for an 11-30 train - only 1 hour travel time from Sorrento to Naples. We were also meant to be on a high speed train but ended up booked on a regional train, getting us to Rome at 2pm. We then had to scramble to the hotel to check in, then get across the city for a 3pm walking tour - not a lot of time allowed here. Hotel was not really in the best location - dirty streets, lots of graffiti, close to the train station and not a safe looking area with a lot of police around in the evenings. Provided transfers from the station to the hotel and back were effectively a waste as the driver seemed to circle the block twice to fill in some time. Vatican tour was advertised to us as 2-30pm then changed to 3pm. We were there in plenty of time to find out it was a 3-30pm tour. Tour guide advised we could enter St Paul's Cathedral after the tour (despite being advised it was a 4 hour tour it finished at 5-50pm). Unfortunately the Cathedral was closed to the public daily at 6pm - this was not advised and we missed the opportunity to enter as we were interacting with the guide after the tour finished and taking some photos in the square. A few of the day tours we did had times changed at the last minute via email advices to us - this was after the 8 day tour had already started so this caused some angst as we had to reschedule or cut short other activities at the last minute. A good overall tour that was excellent at one area and not so good at the otherShow more
  Traveled in April 2026
  

  Reply from: TUI Italia

  Hi Leasah, thank you so much for you feedback. I will inform the dedicated department to consider different hotels in the future; however, we have never received negative reviews for the hotels where you have stayed. Regarding the train, unfortunately it was difficult to find availability, as it was fully booked immediately when it opened. To avoid having you travel at a very inconvenient time, I opted for a regional train instead, since the distance from Naples to Rome is quite short. Regarding the tours, the schedule was changed by the local supplier. The timing of each tour is always subject to confirmation based on ticket availability. Thank you again, best regards Yvonne Tui Italia I remain

  Show more
• K

  Kim

  May 5th, 2026
  The team at TUI were excellent in trying to help out with a mistake on my part & what may have been a dangerous...
  The team at TUI were excellent in trying to help out with a mistake on my part & what may have been a dangerous experience ended well. I commend them for their help & patience with me. The itinerary was planned well though the day on Capri was shorter than I'd hoped. The transfers were great & arrived on time. I would particularly give a shout out to the best guide Danillo on the full day in Amalfi who had us all laughing 😃. All in all a great week.Show more
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  Traveled in April 2026
  

  Reply from: TUI Italia

  Hello Kim, thank you very much for taking the time to share your review. I am very pleased that you enjoyed your trip with us; we always strive to provide the highest level of service to all our clients. Your feedback is very important to us. We hope to see you again soon! Kind regards Ilaria Tui Italia team

  Show more