Spain, Portugal & Morocco

Traveler Reviews

• R

  Rosemary

  November 22nd, 2025
  4
  We found the tour very varied and interesting. Our coaches, drivers and guides were very good including all the local...
  We found the tour very varied and interesting. Our coaches, drivers and guides were very good including all the local guides. Being English speakers and in the minority, we found to be a disadvantage. Normally the interaction between passengers on a coach trip is very stimulating but we had very little opportunity to get to know the other passengers. This was magnified by the way the group kept changing with people joining and leaving the tour at different stops. One suggestion I would like to make. We arrived at Granada at 12 noon then wandered around until our hotel room was available at 3pm. This meant that the final day of our tour began by being on the bus at 7.45 am, walking around the Alhambra for 2 hours, driving to Toledo and only having about 1 hour to do a very quick look around the old city. I know there was a lot more to see in Toledo, so more time there would have been easily achievable. As a result, we didn't arrive in Madrid until 8pm.Show more
  Traveled in October 2025
  

  Reply from: VPT Tours

  Thank you for taking the time to review the tour. Your comments help us improve. We hope you enjoyed the tour.

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• P

  Philip

  August 8th, 2024
  3
  Far to many hours on the road, major sites worthwhile seeing the rest a waist of time.
  Traveled in July 2024
  

  Reply from: VPT Tours

  Dear Philip Smith. Thank you for travelling with us. Kind regards

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• C

  Christopher

  June 25th, 2024
  4
  Excellent hotels, however some hotels didn't provide a drink or water with meals. The tour from Madrid to Seville...
  Excellent hotels, however some hotels didn't provide a drink or water with meals. The tour from Madrid to Seville had few issues, such as inexperience tour guide and an old couch made the ride uncomfortable. However the rest of the tour was very enjoyable , specially Morocco.Show more
  Traveled in June 2024
  

  Reply from: VPT Tours

  Dear Christopher Madhanayaka. Thank you for your comments , they will help us to keep improving. Kind regards

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• 

  J

  June 13th, 2024
  1
  Do not use this company-Segovia half day tour. Poor customer service. The office by Temple of Debod staff was rude...
  Do not use this company-Segovia half day tour. Poor customer service. The office by Temple of Debod staff was rude and unhelpful. The only positive is the bus had A/C…Show more
  Traveled in June 2024
  

  Reply from: VPT Tours

  Dear Mr. Poston, Thank you for your comments, but we could not find your reservation in Tourradar to locate your file. We kindly ask you to contact us via email so that we can provide you with an answer to your request. Please remove this review if the product you made with us was not purchased with Tourradar as it does not correspond to our services. Thanks. VPT

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• 

  Rita

  May 27th, 2024
  2
  Would not recommend this VPT tours It was very disorganised, I booked English guided tour but was in Spanish group,...
  Would not recommend this VPT tours It was very disorganised, I booked English guided tour but was in Spanish group, guides with little English, very little information and explanation. I booked one 12 day tour thinking I would be with same guide and group for the tour but I have been with 4th group/guide and the tour isn’t finished yet. Too much driving and less time to explore the towns. I didn’t find guides cared to provide good service, they are just doing their ‘job’. I have been in a tour where the guide explained the history and culture of the place ww visited, making excellent use of long drives. Guides in this tour lack passion. I felt less and less enthusiastic as day went by, and now I can’t wait to get out of this.Show more
  Traveled in May 2024
• M

  Mariana Rovelo

  May 13th, 2024
  4
  Salida de Madrid (18/04/2024): Salimos directamente de la base de VPT en Madrid y el servicio a cliente ahí no es...
  Salida de Madrid (18/04/2024): Salimos directamente de la base de VPT en Madrid y el servicio a cliente ahí no es agradable cuando no eres un cliente directo de ellos. No nos aclararon el proceso, solo nos dijeron que esperaramos ahí a que alguien gritara nuestro nombre. Podrían ser más cordiales y con mayor claridad del proceso de recolección e inicio de los tours. Tour hacia Portugal (Natxo): En general todo excelente: el autobús (disponible con cargador USB, aire acondicionado, asientos cómodos), el conductor (excelente conductor) y el guía ( excelente en organización y atención). Los hoteles en Portugal: Hotel Lutecia (Lisboa) - Terrible que solo tuviera un elevador disponible y 3 autobuses haciendo check-in, pero en general el hotel bien. Hotel Aeminium (Coimbra) - Mal servicio de cena y desayuno, no era el de todos los huespedes. Las habitaciones estaban muy bien. Hotel Sol Principe (Torremolinos) - TERRIBLE experiencia en este hotel, de ida hacia Marruecos y de regreso a España. El hotel es viejo, con poco mantenimiento y pésimo servicio al cliente a la llegada. Nos dieron LAS PEORES habitaciones. Asignan habitaciones en el piso 11 y el elevador solo llega al 10, se tuvo que cargar las maletas 1 piso por las escaleras porque no tienen servicio de botones. El wifi no llega al piso 11. Lo único bueno del hotel es el buffet del desayuno y cena. Lo demás hoteles, todo muy bien en general. Tour opcional en Portugal (Sintra): Mala organización en la salida al tour - llegamos tarde a Sintra y nos dejaron solo 45min para poder recorrer la ciudad, lo cual no es suficiente para visitar los lugares más importantes! Tour de Andalucia (Carmen): Conductor y autobús muy bien. La guía bien, aunque podría limitarse a no emitir opiniones. Emitir opiniones acerca de temas como las corridas de toros es algo muy personal que debería evitar. Su organización en los hoteles y las salidas fue muy buena. Tranferencia a Marruecos: La recolección y la organización para subir al ferry bien, pero la información que se compartió no fue completa (agente: Inmaculada): no explicaron que se tenía que sellar el pasaporte subiendose al ferry, no explicaron el proceso para subirse al ferry, no explicaron el proceso para llegar a Marruecos bajando del ferry. Tour en Marruecos: Nos mezclaron con un grupo francés e inglés. Esto hizo MUY dificil y lentos TODOS los procesos. El guía hizo lo mejor que pudo para mantener todas las explicaciones en los 3 idiomas simultáneamente, pero era claro que no todo se podía compartir en los 3 idiomas en todo momento. Deberían tener un máximo de 2 idiomas simultáneos. Los tours a pie se dividían así y estuvieron muy bien organizados y guiados. El autobús era de menor calidad, no tenía cargadores ni servicio de Wifi, y el último día se descompuso la puerta. El conductor y el guía hicieron lo mejor que pudieron con sus herramientas de trabajo. Hoteles en Marruecos: Hilton Tanger - El MEJOR hotel de TODO el tour. Palm Plaza de Marrakesh - Hotel viejo, poco manteniemiento. La puerta de los baños no cerraba, la cama estaba muy incómoda. Mala asignación de habitaciones (nos dieron una habitación sobre el Club con mucho ruido nocturno). El servicio de buffet es bastante bueno. Los demás hoteles en Marruecos estaban excelentes. Las Tiendas a las que nos llevaron durante el tour en Marruecos son una ESTAFA a los turistas. Abusan de la confianza, pues no son ni los mejores lugares, ni los más baratos. Encontramos artículos que vendían a la mitad de precio en otras tiendas que recorrimos por nuestra cuenta. Cena opcional en Fes (experiencia árabe): PÉSIMA EXPERIENCIA --> TERRIBLE!!! Entrando pudimos notar que la zona que nos asignaron en el palacio era vieja y poco cuidada. Nos asignaron una mesa detrás de un enorme poste, de dónde no se veía nada. Nos dieron una mesa pequeña para 10 personas (de la mitad de tamaño que la que asignaron a un grupo de 9 franceses). La cena fue la misma que lo que habíamos comido a medio día. Los artistas eran de muy baja calidad (bailarinas, mago, músicos, etc) y la atención de los meseros era grosera (aventaban los platos con muy mala cara) Cena opcional en Marrakesh (experiencia bereber): EXCELENTE!! Es el tipo de experiencias que un turista espera experimentar con lo que se vende y platica. Transferencia de regreso a España: El guía explicó bien el proceso y se pudo hacer el regreso sin contratiempos. La recolección en Tarifa fue otra vez un problema, pues la agente (Inmaculada) llegó tarde a recogernos. La tuvimos que esperar afuera de los autobuses durante casi 1 hora bajo el sol a que se organizara, nos dividiera y nos asignara nuestros lugares en cada autobús. Tour de Andalucia (Ofelia): La guía y el conductor hicieron un buen trabajo, pero el autobus no era cómodo, no tenía servicio de Wifi y no tenía cargadores. No hizo sentido tener 3 personas angloparlantes en este autobús lleno de castellanos, cuando tienes otro autobús lleno de angloparlantes siguiendo la misma ruta. Hizo el tour más lento y, aunque la guía hizo un esfuerzo, su nivel de inglés no es muy bueno. Hotel Sol Principe en Torremolinos: Ver referencia arriba. Este hotel NO ESTÁ a la altura del servicio que se ofrece en todo el tour. Debería quedar FUERA. Hotel Los Angeles en Granada: buen hotel, aunque tiene detalles que debe cuidar en las habitaciones (puerta del baño no cierra, secadora de cabello no funcionaba) TODOS LOS GUIAS LOCALES ESTUVIERON EXCELENTES. Manejo de idioma, manejo del grupo, organización y conocimientos. LAS PARADAS: Todas las paradas que se hicieron en las carreteras durante el tour en Portugal, Andalucía y Marruecos estuvieron muy bien y oportunos. Debería intentarse no hacer las paradas simultáneas con todos los grupos para evitar aglomeraciones en los baños. El tema de seguridad y confianza en todos los lugares que visitamos estuvieron excelentes. Los conductores muy responsables con el tema de nuestras pertenencias en los autobuses.Show more
  Traveled in April 2024
  

  Reply from: VPT Tours

  Good morning: We are surprised that your impression of the excursion terminal was not good. That location is only the meeting point where the guide comes to pick you up, plus it is the starting point of the day trips around Madrid (Toledo, Escorial and Valley, Segovia and Avila) and hundreds of passengers are served daily with the utmost diligence and care. The rest of the information regarding your specific trip must have been provided by your agency. Otherwise, we appreciate your comments, which will help us to continue offering quality tours. Sincerely

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• J

  Julie

  April 29th, 2024
  3
  We started in Madrid and traveled through northern Spain through Portugal and Andalusia on this two week trip. To...
  We started in Madrid and traveled through northern Spain through Portugal and Andalusia on this two week trip. To start with, we had a hard time getting our paperwork for the first hotel. The tour guide was very nice but it was always difficult to understand her. She also tended to blame everyone else for mistakes or scheduling issues as they occurred. We had a large group with very nice people. We didn’t like the early schedule every day though and it was always a competition to get a good seat on the bus. Our bus driver was great and made us all feel comfortable on the trip. The hotels were hit and miss and we at times even had rooms where you could not see out the window unless it was opened. Back to our tour guide. She was not clear many times as to the schedule and there were instances where we were told one time and the hotel staff had no idea we were scheduled to be there. She should have gone before us to check that dinner was ready instead of us having to find out how to fix the issue. The price for the trip was good but not sure we will ever do it again as the group was too big and the tour information and schedule were not good.Show more
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  Traveled in April 2024
  

  Reply from: VPT Tours

  Dear Julie, Thank you for travelling with us. Your feedback will help us to keep offering quality services. Kind regards

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• R

  Roger

  April 11th, 2024
  5
  Hello Tour Radar, I went on a 21 day tour of Spain, Portugal and Morocco. Before I go any further, I DO NOT wish...
  Hello Tour Radar, I went on a 21 day tour of Spain, Portugal and Morocco. Before I go any further, I DO NOT wish this review to be used in any market or advertising fulfillment piece. The tour was excellent and fit my goals perfectly. I wanted to get an overview of western Spain, Portugal and Morrocco so that I could come back and spend longer in my preferred destinations on another occasion. Also excellent was Javier, the VPT guide for Spain and Portugal. He went above and beyond to make sure that it was an excellent experience. I loved his organizational detail. The Morocco guid (Hassan) was not as good but I believe this can be explained by the fact that he had just come off a knee operation and was always in a lot of pain. He tried his best. Not so good - I was on a tour with people who signed up through Wing Buddy and they had a different contract than I (TourRadar). This meant that on the last day, back in Madrid, they went on a panoramic tour whereas I was not allowed. What company would start and end a tour in Madrid, but not allow me to discover Madrid. Seems very weird. Wing Buddy's printed itinerary was more comprehensive than Tour Radar's. Some of the meal inclusions were different and a couple of days in Morocco turned out to be different also. My biggest complaint turned to have nothing to do with VPT, Wing Buddy or Tour Radar. It was about my fellow tourist. Some were racist or at the very least xenophobic, another sub group banded together to make sure they got all the experiences before other members and there was tension between English speakers and Spanish speakers. All in all, my biggest disappointment was the behavior of other members of the group. By the way, I can suggest some good people who could design a reliable and valid survey for you because there is very little about this survery that is valid or relaible. Let me know.Show more
  Traveled in March 2024
  

  Reply from: VPT Tours

  Dear Roger , Thank you for your kind review. We hope to welcome you back soon. Kind regards

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• J

  John

  September 23rd, 2023
  5
  This tour was truly Amazing!!! 18 days thru Spain, Portugal and Morocco We loved it. Could not fault it. Well worth...
  This tour was truly Amazing!!! 18 days thru Spain, Portugal and Morocco We loved it. Could not fault it. Well worth the money we paid. The guides were amazing truly looked after us. All the meals were delicious and accomodation was fantastic. . We had free time which I was a bit worried there would be none but plenty. We would Highly recommend Tourradar and will differently be using them again. Well done.Show more
  Traveled in August 2023
• 

  Yana

  June 7th, 2022
  3
  We booked via tour radar 18 days trip to Spain Portugal and morroco, and we been put into Spanish groups no...
  We booked via tour radar 18 days trip to Spain Portugal and morroco, and we been put into Spanish groups no information from tour radar and from our tour agent about trip prior to start which is highly disappointing, we been tortured with Spanish in whole tour, before departing I gave preference of vegetarian meal and sleeping bad preference, ever time when there is a lunch or dinner my tour not aware of me being vegetarian and I need to chase them was so stressful, morroco was again stressful we have guide who is quite loud ,and being very personal, not happy with that ,tour agent in morroco is mundimorrocco worst experiences, will thi k from now before booking with tour radarShow more
  Traveled in April 2022
  

  Reply from: VPT Tours

  Dear Yesha, We confirm that the tour was offered as scheduled. We are sorry for any misunderstandings. However, we inform you that we take your comments into account in the future for possible improvements. Kind regards

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