VPT Tours

Thank you very much for taking the time to send us your comments. We take them into account in order to continue improving. We are glad to hear that you enjoyed your trip. We hope you will choose us again for your next holiday. Best regards

Dear Customer, First of all, we would like to thank you for sharing your experience with us and, especially, for the trust you placed in VPT once again after your satisfactory trip in 2023. We sincerely regret that this recent journey did not meet your expectations or the level of service we aim to provide. Regarding the organization of the tour, we would like to clarify certain operational aspects. As stated in our General Conditions, when a group consists of fewer than 12 passengers, the service is operated with a driver who performs the role of driver/guide. In all cases, the included sightseeing visits are maintained with an official local guide in each destination where such services are предусмотрed. We understand that this format may differ from a fully escorted tour with a dedicated tour leader throughout the entire itinerary, and we regret that it did not meet your expectations. In addition, some of our programs are structured as a combination of linked tours. This means that at certain points in the itinerary, some passengers may join or leave the tour, and therefore the group composition may vary throughout the journey. We understand that, if this dynamic is not clearly perceived, it may create a sense of lack of continuity. Regarding Fez, it is correct that this destination has been removed from the regular programming of certain itineraries. However, for specific departures and due to operational reasons, the previous routing including Fez has occasionally been maintained, which may have caused confusion in the information received. We also regret the inconvenience related to the vehicle used, the ferry logistics, waiting times, and the late arrival at the next hotel. We fully understand how these situations can affect the overall travel experience. We appreciate that, despite everything, you highlighted the professionalism and helpfulness of the last driver, as well as the safe driving under adverse weather conditions. As a gesture of goodwill and with the hope of regaining your confidence, we would like to offer you a 10% discount on your next trip with VPT, applicable to any of our scheduled tours. Please note that this discount is not cumulative with any other promotions or discounts that may be active at the time of booking. We remain at your disposal for any further clarification and sincerely hope to have the opportunity to welcome you again in the future. Kind regards, Laura Goyoaga

Good afternoon, Thank you for taking the time to review our tour. I hope you choose us again in the future for your next holiday. Best regards!

thank you for your comment Best regards Laura

Thank you for taking the time to review the tour. Your comments help us improve. We hope you enjoyed the tour.