Classic Vietnam

Traveler Reviews

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  Valda3.0•April 2026
  The Classic Vietnam tour itself was very good but the customer service if something goes wrong is appalling. My...
  The Classic Vietnam tour itself was very good but the customer service if something goes wrong is appalling. My flight was cancelled by the airline on arrival at Heathrow airport so I had to buy an alternative flight on the spot. I am legally entitled to a refund of my flight and compensation but over 3 months later I have had no refunds or update. I also asked Intrepid to be sure that my return flight was not cancelled by the airline as this can happen if an airline cancels the outbound. They assured me it would not be cancelled but on arrival at Hanoi airport I found that it had. I am over £1000 out of pocket so would never recommend travelling with Intrepid. There was also a mix up with my airport transfers so they agreed to refund me for the taxi I took however I they didn't send it. I have travelled with Exodus in the past who offer excellent service. If I get a refund I'll revise this post or write a new review to say so.Show more
  Traveled in January 2026
  

  Reply from: Intrepid Travel

  Thank you for taking the time to post a review and for sharing your experience. We are very sorry for the ongoing frustration this situation has caused, and we appreciate your patience while this is being reviewed. We can see that this case is already being actively managed by our Customer Care team and remains under review. Unfortunately, airline refunds and related claims can take a significant amount of time to process, particularly where cancellations and compensation are involved. A member of our team will continue to follow this up with the airline and will reach out once there is an update.

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  William5.0•November 2025
  My wife and I recently completed the Classic Vietnam (Comfort) 14 day tour starting in HoChi Minh city and concluding...
  My wife and I recently completed the Classic Vietnam (Comfort) 14 day tour starting in HoChi Minh city and concluding in Hanoi. We had a great time due in no small part to the efficient organisation of the Intrepid team. We would especially like to give a big shout out to Trung, our tour leader, who explained passionately and in detail the social, historical and political aspects of Vietnamese life. While there is lots of inequality and poverty evident in all places visited there is also optimism for a brighter future. Tourism is increasing in Vietnam and that makes us part of a problem we noticed; over tourism. It seems a shame that such a lovely country is going down this path. Perhaps Visa restrictions could be tightened a little. Of course, that is not Intrepid’s fault and we would highly recommend anyone planning a visit to Vietnam to book their tour through them.Show more
  Traveled in November 2025
  

  Reply from: Intrepid Travel

  Thank you William for your lovely review of your trip with us. We agree, Vietnam is a very special place and we are equally concerned with the issues created by over tourism and we would like to assure you that we are working towards creating sustainable solutions for all. We are so glad that you had a wonderful time with your leader Trung and we look forward to travelling with you again soon.

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  Deanna4.0•March 2020
  We had an amazing group and a great tour guide, Ngoc wanted us to have the true Vietnamese experience. Our dinners...
  We had an amazing group and a great tour guide, Ngoc wanted us to have the true Vietnamese experience. Our dinners together were all amazing. Food was one of the highlights of the trip. On a tour where the country was beginning to shut down to tourists, he did an amazing job of keeping positive and continuing to share his knowledge of the country he calls home. Intrepid was not advising him about the changes that were coming down due to the COVID virus and so he was unable to answer our questions about parts of trip that were to be cancelled such as Halong Bay. Once the tour was cancelled Ngoc was concerned for our wellbeing and flights home. I will return on my credit received from Intrepid.Show more
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  Traveled in March 2020
  

  Reply from: Intrepid Travel

  Thank you so much Deanna! We're so glad you got home safe and know Ngoc will appreciate the kind words.

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  Roy5.0•September 2019
  This was my first organised tour, I had some reservations about doing such a holiday. Everything was organised and...
  This was my first organised tour, I had some reservations about doing such a holiday. Everything was organised and and went very smooth. I could not have done and have seen as much as we did if I were to do things my self. I just enjoyed being able to enjoy it and not worry about what I had to organise next. What I liked the most was staying with local people and being hosted by them, it gives you more of an attachment to the place and the people you visit. I can’t wait to do another trip with Intrepid.Show more
  Traveled in December 2018
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  Rachael5.0•September 2019
  Intrepid trips are well organised and the small groups allow for visits to local home and businesses and the focus on...
  Intrepid trips are well organised and the small groups allow for visits to local home and businesses and the focus on local and socially responsible travel is great.Show more
  Traveled in December 2018
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  Timothy5.0•September 2019
  Everything went off without a hitch. I had an excellent time exploring an amazing country.Our guide (Tam Ngo) was...
  Everything went off without a hitch. I had an excellent time exploring an amazing country.Our guide (Tam Ngo) was fantastic at every stage.Show more
  Traveled in December 2018
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  Lesedi4.5•September 2019
  It was the best trip I've ever taken? Perfect for solo travellers. The best route is definitely from Ho Chi Minh city...
  It was the best trip I've ever taken? Perfect for solo travellers. The best route is definitely from Ho Chi Minh city to Hanoi. Be sure to shop in Ho Chi Minh and Hoi AnShow more
  Traveled in December 2018
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  Alison4.5•September 2019
  Well-managed trips to interesting destinations, with excellent local support.
  Traveled in December 2018
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  Pranav4.0•September 2019
  Good guide Excellent 4 star accommodation Good use of flights Good buses Good restaurants chosen Vegetarian food...
  Good guide Excellent 4 star accommodation Good use of flights Good buses Good restaurants chosen Vegetarian food catered for Good amount of free time Good included activities Good recommendations what do in free timeShow more
  Traveled in December 2018
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  Jade5.0•September 2019
  The whole trip was organised very well and activities were picked very well. There was a wide variety of different...
  The whole trip was organised very well and activities were picked very well. There was a wide variety of different things to do for different people.Show more
  Traveled in December 2018