Korea Express

Traveler Reviews

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  Jilian1.0•April 2026
  This tour was very, very poorly organized, and honestly, it caused a lot of unnecessary stress and extra expense. The...
  This tour was very, very poorly organized, and honestly, it caused a lot of unnecessary stress and extra expense. The communication from both the guides and drivers was inconsistent at best. We were told one time to be somewhere, only for the group to leave early, and there were multiple times we were dropped off at the wrong location or left behind entirely. Because of this, we had to pay additional money out of pocket just to get where we were supposed to be. There were also several situations where we were left on our own without a guide and told to “wait for more information,” but that information never came. At one point, this lack of coordination nearly caused us to miss our train back to Seoul. I had to get an Uber last minute and paid additional 100s of dollars after the driver that I hired to take us to the airport (booked through Europamundo) never showed up. That’s completely unacceptable, especially when you’re paying for a guided experience that’s supposed to handle logistics for you. What made it more frustrating was the clear difference between the Spanish-speaking and English-speaking groups. The Spanish-speaking guide was thorough, communicative, and actually explained what was going on and the history behind what we were seeing. Meanwhile, our English-speaking group was given little to no information, so we were often left confused about what we were doing or why. A few of us in the group were bilingual, sop we were clearly able to see the disparity between the two groups and their information. Overall, this experience did not meet expectations at all. Given how disorganized everything was and the additional costs and stress it caused, I do believe some form of compensation is warranted.Show more
  Traveled in April 2026
  

  Reply from: Europamundo

  Dear Jilian, Thank you for taking the time to share your feedback. We are truly sorry to hear that parts of your experience did not meet your expectations and that this led to stress and additional expenses during your trip. Regarding the organization of the services, we would like to clarify that our guided experience is designed to ensure coordination at all key points of the itinerary. Our team accompanies passengers during the relevant transfers, including assistance at departure and arrival points, ensuring that each connection is properly coordinated. We also understand your concern regarding communication during the activities. All visits and services are detailed in the official itinerary provided in advance, and our guides remain available at all times to support passengers and respond to any questions or needs that may arise throughout the journey. We are sorry if at any moment you felt there was a lack of clarity or consistency in the information provided. This is not the experience we aim to deliver, as we strive to ensure clear and uniform communication across all language groups, with equal access to guidance and assistance. With regard to the return transfer, our team remained in continuous contact and provided an alternative solution as soon as the situation was brought to our attention, in order to minimize any inconvenience. Finally, we sincerely regret that your overall experience did not fully meet your expectations. Your comments are very important to us and will be shared with our operational teams, as they help us continue improving both coordination and communication. We also appreciate your feedback as it allows us to reinforce the importance of being available at all times to assist our passengers and resolve any questions during the trip. Best Regards. Europamundo Team

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• NB

  Nathan5.0•November 2024
  Julie was awesome and really made the tour interesting and enjoyable.
  Traveled in November 2024
  

  Reply from: Europamundo

  Thank you for your kind words! We're thrilled to hear that Julie made your tour so enjoyable and interesting. We’ll be sure to share your feedback with her. Best regards, Europamundo Team

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  Olga3.0•November 2024
  The tour was okay. We visited many interesting sites. I wish our tour guide could speak better English.
  Traveled in October 2024
  

  Reply from: Europamundo

  Thank you for your feedback, Your experience with the pace of the trip is important to us, and we will take your comments into account to improve future tours. We value your participation and hope that your next adventure with Europamundo will be more satisfying. Europamundo team :D❤

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  Preciosa4.0•October 2024
  I experienced other tours multiple times and what I have experienced here is that it was disorganized. The...
  I experienced other tours multiple times and what I have experienced here is that it was disorganized. The accommodations and food was very good. But, it is still as chaotic as it has started. However, there's always a room for improvements. Especially for the first timers in the country they are visiting, they can do a better job for that experience to be excellent and unforgettable. But, I still had a good experience overall. Thank you Europamundo for the best effort.Show more
  Traveled in October 2024
  

  Reply from: Europamundo

  Thank you for taking the time to share your thoughts about your recent tour with us. We're glad to hear that you enjoyed the accommodations and food, but we’re sorry to learn that you found the organization lacking. We appreciate your constructive feedback, especially regarding the experience for first-time visitors. Your insights are valuable to us, and we’re committed to making improvements to ensure a more seamless experience for all our guests. We're pleased that, despite the challenges, you still had a good overall experience. Thank you for your kind words about our efforts. We hope to welcome you back on your next adventure! Best regards, Europamundo team

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  Sherie4.0•May 2019
  The guides were friendly, however, it was mostly done in Spanish not much for English speakers. I recommend...
  The guides were friendly, however, it was mostly done in Spanish not much for English speakers. I recommend travelers who are English speaking to be bilingual. All in all, it was a great tour.Show more
  Traveled in May 2019

  Review collected by Europamundo
  

  Reply from: Europamundo

  Hi, Thanks so much for the kind words! Our guides are some of the best people in the world. Europamundo team

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  EllenWilton3.8•October 2023
  I have already given a review.
  Traveled in October 2023

  Review collected by Europamundo
  

  Reply from: Europamundo

  Hi, Thank you for taking the time to review your tour, we are so happy you loved it. Europamundo team :)❤

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  Jai5.0•July 2024
  Great tour. Comfortable transport and everything easily explained
  Traveled in October 2023
  

  Reply from: Europamundo

  We are absolutely delighted to learn that your travel experience with us was memorable. Europamundo team :)❤

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• IP

  Indrani5.0•June 2024
  It was a good tour. But some people in the group gave poor Antonio a hard time. It was hard for him to do in 2...
  It was a good tour. But some people in the group gave poor Antonio a hard time. It was hard for him to do in 2 languages. Great guide & driver.Show more
  Traveled in June 2024
  

  Reply from: Europamundo

  ChatGPT Thank you for your feedback. We're glad to hear that overall you had a good tour and that you found the guide and driver to be great. We apologize if Antonio had a challenging time managing in two languages. We appreciate your understanding and will take this into consideration to ensure a smoother experience for everyone in future tours. Your input helps us improve, and we hope to welcome you back on another tour soon. Europamundo team

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  Julie1.0•June 2024
  I was scheduled for the May 27-June 1,2024 Korea Express trip. However, I wound up getting stranded at the airport in...
  I was scheduled for the May 27-June 1,2024 Korea Express trip. However, I wound up getting stranded at the airport in Atlanta even though I was booked on 2 flights both were oversold. So I called to let tour company know about the situation and I even spoke with the tour guide on Korea. This happened on Sunday-Monday(which was Monday-Tuesday in Korea). I inquired about a partial refund but kept getting told to call back(kept calling Spain) and speak with a higher agent. So during the course of a week I was informed that since I waited too late that I had lost 100% of the money I had paid. I was told that I waited too late and that the tour guide in Korea didn’t find out I wasn’t coming until the trip was over. Although, I called one day into the trip, nothing was done on my behalf. I even asked if they could issue a credit I could use towards a future trip with them but to no avail. I’m still going to book my Dream Trip but with another tour company. I guess I’ll take the loss of $1,700+ as an expensive lesson learned.Show more
  Traveled in May 2024
  

  Reply from: Europamundo

  Dear Julie, Thank you for sharing your experience with us. Please note that, as outlined in our terms and conditions available on our website, Europamundo does not assume responsibility for any flight-related incidents. According to our cancellation policies, no-shows result in a 100% charge, especially during the high season, as providers do not offer any flexibility to modify or cancel without receiving prior communication. Please be aware that the guide does not have the authority or responsibility to process cancellations. We apologize for the incident you faced and appreciate you sharing your review with us. Europamundo team

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• JR

  Jenny4.0•May 2024
  The trip was very nice. Helena our local guide was very patient with the group and explained a lot. She and the bus...
  The trip was very nice. Helena our local guide was very patient with the group and explained a lot. She and the bus driver were a well-rehearsed team. The included restaurants were also varied. The hotels were twice with carpeting, which I personally would not choose. Otherwise, the standard is a bit more than is usual in European hotels. The tour is bilingual, you should be aware of, but for everyone who doesn't mind Spanish and wants to know more than one culture, the tour is great. After the tour it is not necessary to stop and a longer stay in Busan and Soeul is highly recommended.Show more
  Traveled in May 2024
  

  Reply from: Europamundo

  Hi, we're pleased to hear you had a good tour experience with Helena as your tour leader. Thank you for your feedback, and we hope to welcome you on another adventure in the future. Europamundo team

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