Spanish Experience (End Madrid)

Traveler Reviews

• HH

  heidi4.0•August 2026
  My trip was excellent but suntransfers guide at the madrid airport never showed up and I will dispute the charges of...
  My trip was excellent but suntransfers guide at the madrid airport never showed up and I will dispute the charges of 55.19 euros I looked all over for him and the other guides working there told me that he never showed upShow more
  Traveled in August 2026
  

  Reply from: Costsaver

  Thank you for taking the time to share your feedback. It is encouraging to read that you had an excellent overall trip, although we are sorry to read about the difficulty you experienced with your airport transfer in Madrid. We understand how frustrating it must have been to arrive at the airport, search for the representative and ultimately be unable to locate them. We appreciate that you also sought assistance from other representatives at the airport, only to be advised that the guide had not arrived. We are sorry for the inconvenience and uncertainty this caused, particularly after your journey. We understand your concerns regarding the €55.19 charge and your intention to dispute the payment. Your comments have been noted and will be shared with the relevant team for review. Should you wish to discuss your experience further, our Guest Relations team can be contacted at globalguestrelations@ttc.com.

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• SC

  Shirley5.0•July 2026
  Had a wonderful trip of Spain with Costsaver. Catarina was an amazing lady and Nuno was the best professional driver...
  Had a wonderful trip of Spain with Costsaver. Catarina was an amazing lady and Nuno was the best professional driver I have hadShow more
  Traveled in July 2026
  

  Reply from: Costsaver

  Thank you for travelling with Costsaver and for taking the time to share your feedback. We are pleased to read that you had such a memorable journey through Spain. It is especially encouraging to know that the Travel Director and Coach Driver provided exceptional service and contributed so positively to your experience. Thank you again for your valued feedback, and we hope to welcome you on another Costsaver journey in the future.

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  Karen5.0•April 2026
  We thoroughly enjoyed our tour . Our guide Rachel was fantastic
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  Traveled in April 2026
  

  Reply from: Costsaver

  Thank you for travelling with Costsaver, we are pleased you have enjoyed the company of your Travel Director we will share your feedback with her.

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• VH

  Valerie5.0•June 2025
  The tour was amazing. Lydia was the best. She was very helpful and knowledgeable. We had the best group. Met some...
  The tour was amazing. Lydia was the best. She was very helpful and knowledgeable. We had the best group. Met some great people. On the meals that are not an option, it would be great to either offer options or at least tell us what we are eating. I really like the optionals. Was able to see things that I never thought I would.Show more
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  Traveled in June 2025
  

  Reply from: Costsaver

  Thank you so much for travelling with us and for taking the time to share your feedback. We're absolutely delighted to hear that you had such an amazing tour and that the Travel Director made such a positive impression she truly is fantastic, and we’re so pleased to know her knowledge and support added so much to your experience. It’s also lovely to hear that you enjoyed the company of your fellow travellers and had the opportunity to create new connections along the way. Moments like these are such a special part of travelling with a group. We’re grateful as well for your comments regarding the included meals. We understand how helpful it is to know what’s being served in advance or to have some choice, and we’re sorry if this wasn’t always the case. Please rest assured that we’ll pass this feedback on to our team for future improvements. We’re so pleased you enjoyed the optional experiences too they’re designed to add something extra special to your journey, and it’s wonderful to hear they gave you the chance to see places you never imagined you would. Thank you once again for choosing to explore with us. We hope to welcome you on another adventure very soon.

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• 

  Thu4.0•April 2025
  Overall, the tour had a fast-paced structure, which allowed us to see a lot in a short time. Our Travel Director was...
  Overall, the tour had a fast-paced structure, which allowed us to see a lot in a short time. Our Travel Director was excellent — very attentive, organized, and made the experience enjoyable. The local specialists were also very knowledgeable. The hotels were generally located farther from the city centers, usually about a 20-minute taxi ride away. Most rooms were standard, with no extra amenities. The hotel in Granada, in particular, could have been better — we aren’t used to handheld showers, and unfortunately, the shower head holder didn’t work properly, causing water to spray everywhere. Our trip to Montserrat was a bit disappointing due to heavy rain and zero visibility, though unfortunately that was beyond anyone's control. Ironically, the sun came out right after we left. Overall, it was a good trip — not perfect, but with many memorable moments, thanks especially to the wonderful guidance of our tour director.Show more
  Traveled in April 2025
  

  Reply from: Costsaver

  Thank you so much for choosing to travel with us, and for taking the time to share your feedback. We're so pleased to hear that you had a good trip overall, and that you were able to enjoy so many memorable moments along the way. It’s wonderful to know that your Travel Director made such a positive impression – attentive, organised, and adding to the enjoyment of your experience throughout. We're also glad to hear you appreciated the insight and expertise of our local specialists, who always aim to bring each destination to life. We do take note of your comments regarding the hotels, particularly in Granada. While we strive to offer comfortable and well-situated accommodation, we understand that location and certain amenities can make a real difference to your stay. Your feedback about the shower is particularly helpful and will be shared with our quality team to ensure this is looked into further. It’s a real shame about the weather in Montserrat – Mother Nature can be unpredictable at times, and we’re sorry the conditions didn’t allow you to fully enjoy what is usually a spectacular visit. Thank you once again for travelling with us and for your honest reflections. We’re delighted that, despite a few bumps along the way, you took home many happy memories – thanks in no small part to the wonderful guidance of your Travel Director. We do hope to welcome you back on another journey in the future.

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  Christine5.0•September 2024
  Great trip. Traveled in comfort. Very busy itinerary and guided by experts who love their job. You can feel their...
  Great trip. Traveled in comfort. Very busy itinerary and guided by experts who love their job. You can feel their passion and love for their country. It was a fantastic history journey. Overall it was an amazing experience.Show more
  Traveled in September 2024
  

  Reply from: Costsaver

  We sincerely appreciate the time and effort you took to share your review. It brings us great joy to hear that our On The Road Team significantly enhanced your guided vacation experience. Our dedication to creating seamless travel and fostering connections through shared experiences remains unwavering. Thank you once again for choosing to travel with us.

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  Hong3.0•September 2024
  We enjoy the tour. Learn about the culture. Our tour guide Alberto and local tour guides are very knowledgeable....
  We enjoy the tour. Learn about the culture. Our tour guide Alberto and local tour guides are very knowledgeable. However, water supply was not provided on the bus and schedule for wash room were too long like 2.5 hours.Show more
  Traveled in August 2024
  

  Reply from: Costsaver

  We are grateful for your valuable feedback. The dedication of our On The Road Teams is invaluable to our company, and we hold their contributions in high regard. We are dedicated to facilitating extraordinary travel experiences. Per our Treadright policy, we constantly try to reduce our carbon footprint and minimise our environmental impact. To reduce plastic waste, we suggest bringing a reusable water bottle for your trip. You'll have multiple opportunities throughout the day to refill your bottle at rest stops or purchase a drink. We also recommend using the Tap-Find Water Anywhere app on your phone to locate the nearest refill station. Thank you for being our guest.

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• CB

  Chantal4.0•August 2024
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  The hotels were three lounges away from the city centers, and there was no accommodation for transportation to or...
  The hotels were three lounges away from the city centers, and there was no accommodation for transportation to or from the hotels if we didn't take part in the activities offered as extras.Show more
  Traveled in July 2024
  

  Reply from: Costsaver

  We appreciate your feedback and the effort you put into writing your review. Our Contracting Team works hard to select comfortable and well-located hotels. However, please note that hotel standards may differ from what you are accustomed to in your home country, resulting in room sizes and characteristics variations. We apologise if the hotels did not meet your expectations. We are sorry to hear about your disappointment regarding the transportation options. If you choose not to join an Optional Experience, exploring on your own and using public transportation is one of the best ways to enjoy the destination you are visiting.

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• JC

  John5.0•May 2024
  The itinerary was great - the variety of places we visited was really interesting. The driver was excellent and the...
  The itinerary was great - the variety of places we visited was really interesting. The driver was excellent and the local guides were very good. But by far, the tour leader Anna was exceptional. Her knowledge of Spain, and delivery of that knowledge was superb and she was, by far, the best tour leader I’ve hadShow more
  Traveled in April 2024
  

  Reply from: Costsaver

  Thank you for your feedback. We greatly appreciate your kind words about our itinerary, On The Road, and Local Teams. Our Team is committed to providing our valued guests with unforgettable experiences. Thank you for being our guest.

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  Esther5.0•May 2024
  Our group tour to Spain was fantastic! Everything was super convenient, from transportation to accommodations. Our...
  Our group tour to Spain was fantastic! Everything was super convenient, from transportation to accommodations. Our guide, Anna, was so knowledgeable and made the trip extra special. And Bruno, our driver, was great too—always getting us to our destinations safely. From Barcelona to Granada, every moment was unforgettable. Highly recommend!Show more
  Traveled in May 2024
  

  Reply from: Costsaver

  Thank you for taking the time to share your valuable feedback with us. We appreciate your input and are glad you received exceptional service from our On The Road Team. They are indeed a valuable asset to our company. We appreciate your choice to travel with us; your recommendation is terrific. We hope to welcome you back again soon.

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