I have mixed feelings about this tour. Morocco is beautiful with friendly locals and delicious food. The tour...
Dear Therese,
Thank you very much for taking the time to share such a detailed and honest review of your experience. We truly appreciate your feedback, as it helps us improve our services and also clarify important points for future travelers.
First of all, we are very pleased to hear that you enjoyed Morocco, its people, and the food, and that you found our driver to be professional, courteous, and reliable. We will certainly pass on your kind words to him.
Regarding the accommodation:We are sorry to hear that one of the rooms did not meet your expectations. As you correctly noted, the issue may have been related to the specific room location, since the other traveler did not experience problems with heating or Wi-Fi. Nonetheless, we understand how important comfort is, and we regret any inconvenience this caused.
Concerning the single occupancy cost:We would like to clarify this important point. The total cost of the tour for one traveler is almost the same as for two travelers, because hotels in Morocco generally charge rooms based on double occupancy, not single use. When one person travels alone, they are effectively paying the cost of a room designed and priced for two people, in addition to private transportation, fuel, driver services, and logistics that do not decrease with fewer travelers. This is why we always recommend, when possible, traveling with a friend to reduce the per-person cost.
Regarding the tour guide services:You are correct that this tour does not include a licensed tour guide accompanying you for the entire journey. The itinerary includes local certified guides in specific cities and historical sites, which is standard practice in Morocco and required by local regulations. The driver’s primary role is safe transportation and assistance; while knowledgeable, he is not licensed as a full-time guide. We acknowledge that the wording on TourRadar may have caused confusion, and we will work on clarifying this description to avoid misunderstandings.
About the Hassan II Mosque visit on Day 1:Thank you for pointing this out. Depending on arrival times and mosque opening hours, it is sometimes not possible to visit the interior on the same day. We agree that this is a very special site, especially as it is one of the few mosques open to non-Muslims, and we regret that the timing did not allow for an interior visit in your case.
Regarding Day 5 (Ifrane – Cedar Forest – Azrou):We apologize that the stop at the Cedar Forest and Azrou village did not take place. This can occasionally happen due to time constraints, weather conditions, or road considerations, but we understand that this should have been clearly explained during the tour. Your feedback has been noted so we can ensure better communication in the future.
Once again, thank you for your constructive comments. We genuinely value your feedback and hope that, despite these issues, you will keep positive memories of Morocco and your journey with us.
Kind regards,
Ali
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