Trip to Belize: Mayan Ruins, Wildlife & Caribbean Adventures

Traveler Reviews

• 

  Loretta

  February 1st, 2024
  4.0
  While my husband and I enjoyed the sights of mainland Belize and Caye Caulker, we would not do another tour through...
  While my husband and I enjoyed the sights of mainland Belize and Caye Caulker, we would not do another tour through VIBE Adventures based in Mexico. The Belizean tour guide that was hired by VIBE was informative, but often did not check the daily itineraries and made several changes, which bothered others on the tour. He went home every night, but could be contacted on WhatsApp. He charged me USD$50 for a 4 mile drive from the airport to the hotel (and I gave him USD$10 tip), and I was told days later by others on the tour that it cost then USD$30 to take a taxi for the same trip. I forgot my phone at the airport upon arrival, so the guide went back to get it for me, I give him another USD$50 and USD$15 tip for his troubles. AT the end of the trip, he send me a message on WhatsApp about why I didn't give him another tip at the end of the tour! No others in our group received this request and he accommodated them substantially, so very unprofessional of him, and I cannot speak for the other group members why they chose not to tip him. I stayed with him during physical climbs because he could barely climb stairs, etc. On transfer to Caye Caulker, he did not know if someone else was going to meet us there for the tour, this shows poor communication between VIBE, the tour group and our guide. I don't want to focus on the negative aspects, and learning about Mayan culture and all activities were wonderful.Show more
  Traveled in January 2024
  

  Reply from: Vibe Adventures

  Hi, Thank you for taking the time to share your detailed feedback. We are glad to hear that you enjoyed the sights of mainland Belize and Caye Caulker as well as cultural experiences. We sincerely apologize for the shortcomings you experienced with the guide. We acknowledge that there were issues with itinerary management, communication, and additional charges, which are NOT in line with our standards. We take your feedback seriously and will work diligently to improve the performance of our guides to ensure a better experience for future travelers. Thank you for bringing these matters to our attention. We are committed to making necessary improvements and hope to have the opportunity to serve you better in the future. Best regards, Vibe Adventures Team

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• 

  Dorothe

  January 27th, 2024
  3.0
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  The tour gave a great, eventful overview of the diverse Belize with its unique, beautiful nature, especially with the...
  The tour gave a great, eventful overview of the diverse Belize with its unique, beautiful nature, especially with the great apes and jaguars, as well as the wonderful underwater world. Unfortunately, the guide was bad, he knew a lot about the history of the Maya, Belize as a whole and about the flora + fauna, otherwise he was little interested in our well-being (he simply left out or doubled various meals (then gave it again free of charge in the accommodation), water was only bought in the heat + hikes after repeated requests, was often annoyed by our questions about what we should take with us on e.g. 3-hour tours, etc.). He was very poorly organized etc (often too late, gave no information about it + overall hardly any information about the daily schedule, did not know the tour, the location of the accommodations (often without breakfast or what to buy) etc.). Despite inquiries and program point he did not show us e.g. the Maya Beach + did not say a word about our 2 days Caye Caulker + only said goodbye to us quite suddenly before at the water cab in Belize City (without breakfast possibility). The different accommodations were mostly great, often unfortunately without the possibility to buy something.Show more
  
  Traveled in January 2024
  

  Reply from: Vibe Adventures

  Dear Dorothee, Thank you for your feedback on the tour. We are glad that you enjoyed the accommodation, the itinerary and the diverse beauty of Belize and we sincerely apologize for the shortcomings you had with the tour guide and the organizational aspects of the tour. We appreciate your input and will endeavor to make the necessary adjustments for a better experience in the future. Best regards, The Vibe Adventures team

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