Family Club - The Romantic Rhine Valley and the Rock of Lorelei (port-to-port cruise)

Traveler Reviews

• SN

  Stanislav3.0•October 2025
  The program, the staff, the food and most of services were OK but Internet was missing most of the time. It is...
  The program, the staff, the food and most of services were OK but Internet was missing most of the time. It is important nowadays and it is not to be neglected.Show more
  Traveled in October 2025
  

  Reply from: CroisiEurope River Cruises

  Thank you for your feedback. We are glad to hear that you enjoyed the program, the staff, the food, and most of our services. We sincerely apologize for the inconvenience caused by the intermittent Internet access. Connection often depends on the ship’s location. We fully understand how important connectivity is and are taking measures to improve it for future guests. We hope to welcome you again and provide an even better experience. CroisiEurope Customer Care Department

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• GC

  Gregory5.0•June 2025
  A wonderful 4 nights/5days aboard La Boheme. The staff were excellent and the food was very good. Well organised,...
  A wonderful 4 nights/5days aboard La Boheme. The staff were excellent and the food was very good. Well organised, will start planning our next cruise with them.Show more
  Traveled in June 2025
• 

  Larissa5.0•June 2024
  Fantastic views, fantastic food and fantastic service!
  Traveled in June 2024
• DA

  David5.0•October 2023
  A great tour of the best part of the Rhine. We were the only english speaking people on the tour but the Company went...
  A great tour of the best part of the Rhine. We were the only english speaking people on the tour but the Company went out of their way to accommodate us. Highly recommended.Show more
  Traveled in October 2023
  

  Reply from: CroisiEurope River Cruises

  Thank you very much for your feedback!

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• KS

  Kenton4.0•October 2022
  The crew on the ship were excellent as was the quality of the food and beverages served. Our stateroom was clean and...
  The crew on the ship were excellent as was the quality of the food and beverages served. Our stateroom was clean and comfortable. A big disappointment for us however was that this cruise was advertised as an English-speaking cruise and as it turned out my wife and I were the only non-French speaking passengers on board which was a huge disappointment to us. As a result, we did not attend any of the optional excursions or the departure evening gala because we felt very uncomfortable with the language barrier. This was an unfortunate result because we had been looking forward to those excursions and the gala. We were assigned an English-speaking interpreter (Lilla). She was absolutely wonderful and did her best to make sure we knew what was going on. I would suggest that if you advertise the cruise as an English-speaking cruise then the very least that the cruise line could have done was to contact us to explain that we would be the only English-speaking passengers and offer us the opportunity to cancel our cruise with a full refund of course.Show more
  Traveled in September 2022
  

  Reply from: CroisiEurope River Cruises

  Dear Mr. Sproule, thank you for taking the time to leave a review of your cruise. We are glad to read that you enjoyed the food and the ship. Thank you for your compliments on the ship's crew. We'll make sure to pass them on. We are sorry you were in this situation as the only English speaking passengers on board. It can indeed happen sometimes. We'll share your comments with our sale team. If you wish to travel with us again, which we sincerely hope, we can advise you to have your travel agency check this point with our teams. Best regards. Croisieurope Customer Care Department

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• 

  Ermira5.0•June 2022
  It was a very nice experience. The staff was excellent. The food awesome. Only language barrier was a little...
  It was a very nice experience. The staff was excellent. The food awesome. Only language barrier was a little problem but there were a few of staff that could speak English and they were very helpful. Thanks! We enjoyed our trip with CroisiEurope and would recommend it to our friendsShow more
  Traveled in June 2022
  

  Reply from: CroisiEurope River Cruises

  Dear Mrs Llazani, We would like to thank you for taking the time to review your cruise with us. We are so glad to read you had a great experience and enjoyed the food. Your comments on the language barrier are duly noted. We are glad our staff could help. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, Croisieurope Customer care department

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• JC

  Jonathan4.5•August 2019
  This was our first time and overall we enjoyed the exparience. However, we felt everything was too organised. The...
  This was our first time and overall we enjoyed the exparience. However, we felt everything was too organised. The food was beautifully cooked and presented but there was just too much at each meal. There was no choice of main course and not enough green vegetables and salads.Show more
  Traveled in August 2019
  

  Reply from: CroisiEurope River Cruises

  Dear Mr. Carter, Thank you for taking the time to review your experience with us. We are glad to read you overall enjoyed your cruise. It is true we offer one choice of meal. However, our cruise director and Chef are at disposal to offer alternatives. We take note of your comment on the vegetables. We hope we'll have the pleasure to welcome you again on board one of our ships. Best regards, CroisiEurope Customer Care Department

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• 

  Nico3.5•August 2019
  I was going to send this via email, and perhaps still will, but for now, will copy and paste here: Well.... First let...
  I was going to send this via email, and perhaps still will, but for now, will copy and paste here: Well.... First let me say that the host and all the staff were wonderful — very genial, helpful, conscientious. They did everything they could to make the cruise nice. They were very willing to speak other languages, including English, and they did so well. It was particularly helpful that we could speak with host, servers, engineers, everyone. (We tried to speak French as well. :) It was nice. But there were many difficulties that were preventable: 1. Worst was that our room became damp and had a mildew smell. This is because the air conditioner was old and had been repaired at some point in the past with duct tape that was no longer functioning. It was leaking water that soaked the carpet near and under one of the single beds. For one day and night we had this wetness and mildew smell. We filled out a report (those cards are a good idea), at 4pm Saturday and someone came to repair it and wet-vacuum the floor at 9am on Sunday. It was clear that it had been a problem before. The chief engineer, Peter, was very professional in showing me the problem and repairing it. The reason this was a more significant problem is that my mother, who was staying in the room with me, has had recent surgeries for mold/fungal infections in the nose. 2. The top 1/3 of the ship was not accessible to passengers and instead was used as a storage area. 3. One of the exit doors (from the bar area to the outside fore deck) could not open from the outside going in — someone had to physically pry the doors apart in order to come in. 4. The ship is advertised as having wi-fi/wlan. However, it often did not work, or worked so slowly that pages didn’t load. Again, this may not ordinarily be a big problem. However, some people have to keep up with work and choose a cruise option for this reason. Or, as in our case, our cell phone service didn’t work, so I needed to use the WiFi to download maps for travel, book our next accommodation, purchase tickets, etc. In fact, it has gotten worse since I wrote this. I have been trying to book our next room for a day now, and I haven’t been able to connect long enough to fill out the forms online! Other things were not problems, just things that could be done differently and perhaps better (based on experience with other lines): -Food: It was delicious and well-prepared. Offering two choices for each meal would be helpful. There was also *a lot* of wasted food, because most people (especially the older folks on the ship I noticed) couldn’t possibly eat as much as was served. Having (just 1-2) choices of portion-size or meal, or making one-two meals ‘buffet-style,’ could help. -Because we were often ‘late’ arriving at various destinations, it wasn’t convenient to leave and return for our meal. Some lines offer boxed meals if passengers request them ahead of time. -Having games available for borrowing would be very nice, especially on cruises such as ours that ended up being rainy! -Provide some printed information in languages other than French for little introductions to (or short ‘guided’ walks) to the destination locations. That way the poor guides don’t have to translate a lot of info into multiple languages. (They were willing, but the French passengers were impatient....)Show more
  Traveled in July 2019
  

  Reply from: CroisiEurope River Cruises

  Dear Mr. Nemec, Thank you for your compliments on our staff and food. We are sorry to read about your experience with your cabin. We feel like your review needs further investigation and reply. To do so, we invite you to forward it by email to your travel agent who will get in touch with us. Best regards, Croisieurope Customer Care Department

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• WK

  WILLIAM3.5•July 2019
  Ratio of staff to guests was poor for meal and bar service. Service was reactive instead of proactive. Table 1A, near...
  Ratio of staff to guests was poor for meal and bar service. Service was reactive instead of proactive. Table 1A, near the kitchen, was subjected to the smell of garbage when door was left open. Out of 120+ guests only 6 of us were English speaking. Probably would get more enjoyment with a little better mix of cultures.Show more
  Traveled in July 2019
  

  Reply from: CroisiEurope River Cruises

  Dear Mr. Kliot, We are sorry to read that your dining experience was not entirely satisfactory. We hope you'll still choose to cruise with us in the future. We invite you at the time of your next booking to ask how many English speaking guests are booked. Best regards, CroisiEurope Customer Care Department

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