Essence of Eastern Canada (End Toronto)

Traveler Reviews

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  Mohammadomer

  September 29th, 2025
  The tour director Amani was excellent, knowledgeable and time managing ladies. Shaun was also excellent, smooth...
  The tour director Amani was excellent, knowledgeable and time managing ladies. Shaun was also excellent, smooth driver, pay attention to elderly traveler who get on and off the bus. The local tour guide in Quebec city was excellent and knowledgeable, clear explaining about each tour sight. The local tour guide in Montreal has a strong accent in English, did not provided clear and important information, it is difficult to understand what she was saying exactly. This hotel in Quebec city is located far from the city centre and is in the middle of a huge construction site. Please consider hotel location is close to old town of Quebec city where convenient and easy tour for potential traveler. Some days, it is not necessary to departure from the hotel at early morning since we had enough time, especially on the days go to Nigara Falls. The Quebec city, Ottawa and Nigara fall are worth to visit.Show more
  Traveled in September 2025
  

  Reply from: Costsaver

  Thank you very much for travelling with us and for taking the time to share such detailed and thoughtful feedback. We are delighted to hear that the Travel Director looked after you so well and that her knowledge and time management helped make your journey smooth and enjoyable. It is equally wonderful to know that the Coach Driver provided excellent service and showed great care towards elderly travellers getting on and off the coach. We will also be sure to pass on your kind words to the local guide in Quebec City, who will be pleased to know their explanations were clear and informative. We appreciate your comments regarding the local guide in Montreal. We understand how important clear communication is, and we are sorry that this part of the experience did not meet your expectations. Your feedback will be shared with our local partners to ensure this is reviewed. Thank you as well for highlighting your concerns about the hotel in Quebec City. We understand how the location and surrounding construction impacted your stay, and we agree that convenience and ease of access to the old town are important for our guests. Your suggestion will certainly be taken into consideration when planning future stays. We also appreciate your observation about some departures being earlier than necessary. Adjusting timings to better suit the day’s activities is something we continually review, and your insights are very helpful. We are pleased to hear that you enjoyed visiting Quebec City, Ottawa and Niagara Falls, as they are indeed remarkable destinations. Thank you again for choosing to travel with us. We hope to have the pleasure of welcoming you on another journey in the future.

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  Helen

  September 29th, 2025
  The hotels were all very comfortable. Location of the hotel in Quebec in particular was not convenient at all and is...
  The hotels were all very comfortable. Location of the hotel in Quebec in particular was not convenient at all and is in the middle of a huge construction site and a good distance away from the city. Armani our tour director was excellent. Knowledgeable, humourous and clearly spoken. Shaun our coach driver was also excellent. Great driver, calm, friendly and supplier of Wethers Originals. The itinerary felt a little rushed at times and the early morning starts did not always seem necessary. The guide in Quebec was great, knowledgeable, clear speaking and not rushed. The guide in Montreal was difficult to understand and took a lot of concentration to understand what she was saying that eventually you turned off. Niagara, Ottowa, Quebec were all interesting and enjoyable. Kingston and particularly Montreal just seemed to be add ons and not worth visiting.Show more
  Traveled in September 2025
  

  Reply from: Costsaver

  Thank you very much for travelling with us and for sharing your detailed feedback. We are pleased to hear that you found the hotels comfortable and that the Travel Director looked after you so well. It is wonderful to know that her knowledge, humour and clarity enhanced your experience. We are equally delighted that the Coach Driver made such a positive impression with his calm driving, friendliness and thoughtful gestures. We appreciate your comments regarding the hotel in Quebec City. We understand how its location, along with the surrounding construction, made it inconvenient, and we are sorry for the impact this had on your stay. Your feedback is very valuable and will be shared with our accommodation team for review. Thank you also for highlighting the pace of the itinerary and the early morning starts. We recognise that some days can feel rushed, and your observations will certainly help us assess where adjustments may be beneficial. We are glad that you enjoyed the guide in Quebec City and found their commentary clear and informative. We are, however, sorry that the guide in Montreal was difficult to understand and that this affected your enjoyment. This will be passed on to our local partners to ensure improvements are considered. It is lovely to hear that Niagara, Ottawa and Quebec were highlights for you. Your thoughts on Kingston and Montreal are also appreciated, and they will be taken into account when reviewing future itinerary planning. Thank you once again for travelling with us and for offering such thoughtful insights. We hope to have the pleasure of welcoming you on another journey in the future.

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  Lorette

  August 21st, 2025
  Constantly having to pay for excursions. When not on a paid excursion, it would have been nice to have printed...
  Constantly having to pay for excursions. When not on a paid excursion, it would have been nice to have printed options or a map, including a place to meet.Show more
  Traveled in August 2025
  

  Reply from: Costsaver

  Thank you for sharing your feedback with us. We are sorry to hear of your disappointment regarding the excursions during your trip. We thank you for your feedback about the Optional Experiences and know that our future travellers will also. However, Optional Experiences are for those wanting to encounter as much as possible while allowing others the freedom to experience a destination independently; these experiences are not mandatory and will only ever be booked at the client’s discretion. We also appreciate your view that clearer guidance and printed options would have enhanced your time when not taking part in these activities. Your suggestion of providing maps and meeting points is very helpful, and we will ensure it is passed on to the relevant team for consideration. We truly value your comments and apologise that your experience did not fully meet expectations in this regard. Thank you once again for taking the time to share your perspective, which helps us to continue improving for the future.

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  Rudolf

  May 25th, 2025
  Interesting, well organized tour.
  Traveled in May 2025
  

  Reply from: Costsaver

  Thank you for being our guest and travelling with Costsaver to Eastern Canada. We are pleased you have enjoyed your trip. We hope to host you again.

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  Lori

  September 22nd, 2024
  The cities we saw were great. I would have enjoyed more time in Montreal and less time in Toronto. I did not like our...
  The cities we saw were great. I would have enjoyed more time in Montreal and less time in Toronto. I did not like our accommodations in the Sepia Hotel in Quebec City. The room was nice but smelled musty or smoky and the floor was sticky. The shower floor was incredibly slippery and there were no hand rails for safety. Our guide,Marilyn, was great.Show more
  Traveled in August 2024
  

  Reply from: Costsaver

  Thank you for sharing your feedback; we apologise for your negative experience at the Sepia Hotel. Our Contracting team will review your feedback with our hotel partner to ensure our guests are offered the best possible experience. Thank you again for your feedback.

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  Larry

  September 1st, 2024
  The tour guide gave conflicting information to different people which caused us to have to take an Uber from our...
  The tour guide gave conflicting information to different people which caused us to have to take an Uber from our hotel to the restaurant for dinner and then the bus (that was at the hotel) proceeded to take others from the hotel to the restaurant.Show more
  Traveled in August 2024
  

  Reply from: Costsaver

  Thank you for your feedback, we apologize for the inconvenience caused by the incorrect information being provided to you by the Travel Director. Despite this incident we hope you have enjoyed your journey with us.

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  Margaret

  August 19th, 2024
  In quebeck and Montreal the hotel was very far from the centre! And I would like to have breakfast included with the...
  In quebeck and Montreal the hotel was very far from the centre! And I would like to have breakfast included with the deal. Elizabeth was great and the driver drove very save.Show more
  Traveled in August 2024
  

  Reply from: Costsaver

  We appreciate the time you took to write your review. We are delighted that our On The Road Team made your guided vacation more enjoyable. We connect worlds and people through great travel experiences -- the kind of experiences that give our guests an in-depth look at the culture, cuisine, and religion. Thank you for being our guest.

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  Juanita

  August 19th, 2024
  I believe that the lady leading the tour did her best. The bus driver did a really good job. The internet needed...
  I believe that the lady leading the tour did her best. The bus driver did a really good job. The internet needed improvement on the bus. The hotels were appropriate, some better than others. I’m thankful that I took the tour and hope to go on one here in the US to see the national parks.Show more
  Traveled in August 2024
  

  Reply from: Costsaver

  Thank you for taking the time to share your valuable feedback with us. We are thrilled that our On The Road Team added value to your guided vacation. However, we are sorry that not all aspects of the tour met your expectations. We understand that reliable Wi-Fi is important during travel. While we aim to provide complimentary Wi-Fi in most countries, it's important to note that it may not be available in all locations. The Wi-Fi on our motorcoaches operates on the mobile phone network, which means the connection may be slower than standard broadband and, at times, may not be available. We regret any inconvenience this may have caused. Alternatively, we recommend guests purchase a local SIM card upon arrival in the region they will be visiting. This information is available for all clients on the website under Booking Conditions and Frequently Asked Questions. Thank you for your feedback.

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  Kevin

  July 22nd, 2024
  Hotels, not convenient for meals or cocktails. Not enough included options.
  Traveled in July 2024
  

  Reply from: Costsaver

  Thank you for sharing your feedback with us. We apologise that your overall experience did not meet your expectations. Your comments have been noted and shared with the appropriate departments. We hope to provide you with more experience in the future.

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  Lisa

  June 17th, 2024
  Too much time taken between travelling
  Traveled in June 2024
  

  Reply from: Costsaver

  We appreciate you sharing your experience with us regarding your recent trip to Eastern Canada. We understand that the long coach rides may have been tiring, but we hope the beautiful attractions outlined in our itinerary made up for it. Our top priority is to ensure our guests have a relaxing holiday experience, and we apologise if we fell short in any way. Thank you for choosing Costsaver, and we hope to have the opportunity to provide you with an exceptional tour experience in the future.

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