Eskapas

Dear Mary Thank you for taking the time to share such a detailed review. We’re genuinely glad to hear that you enjoyed the overall tour, including the itinerary, accommodation, and food. However, we are very sorry to learn about your disappointing experience with the tour guide in Santorini. What you described—especially her unhelpful attitude, lack of communication during the walking portion, and the inappropriate comment about “elite” cruises—is completely unacceptable and not the standard of service we wish for any traveler to receive. After reviewing your comments carefully, we believe this particular tour was arranged by Celestyal Cruises and not directly by Eskapas Travel. While we strive to offer excellent experiences through our own local partners, in this case, the guide and coordination were managed by the cruise line’s shore excursion team. Nevertheless, your feedback is very important to us. We have already forwarded your full review to the relevant contact at Celestyal Cruises, along with our recommendation that they investigate the guide’s behavior, improve communication between their coordinators and on-site guides, and ensure that language-group issues are handled professionally in the future. We understand this does not undo the frustration you experienced, but we want you to know that we take your comments seriously. If there is any way we can assist you further—or if you would like us to facilitate a follow-up with Celestyal directly—please let us know. Thank you again for bringing this to our attention. We hope the rest of your travels were memorable for all the right reasons, and we would love the opportunity to serve you directly in the future under much better circumstances. Warm regards, Aysegul

Hi Henning. Thank you for your review. Kind regards, Aysegul

Hi Marta Thank you for your time to review us. Kind Regards, Aysegul

Hi Christine, Thank you very much for your review. Hope to see you soon with Eskapas Travel. Kind Regards Aysegul

Hi Ramaa, Thank you very much for your review. Kind Regards, Aysegul

Hi Peter Thank you very much for your review. Kind Regards, Aysegul

Hi Wendy, We truly appreciate your review. Kind Regards, Aysegul / Eskapas Travel

Hi Diane, Thank you for taking the time for sharing your perspective so candidly. We hear your frustration, and we appreciate that you trusted us enough to voice it. We will use your input to build a better process moving forward. Thank you again for your honesty. It is the only way we will get better. Sincerely, Aysegul

Hi Sandra, Thank you for your review. Absolutely Greek is an escorted trip and you have your guides on the spots and local assistants to inform you during the trip. The written trip document which is sent one month to trip date can change sometimes due to different circumstance such as Museum opening times, closures, road works etc.) The trip document shows the pick up time at the beginning in Athens but during the tour tour tour leaders announces every day departure. Can you please reach out us through your booking page to understand the situation better. Kind Regards, Aysegul

Hi Gillian Thank you very much for your detailed review. It is much appreciated. Kindest Regards, Aysegul