Eskapas

Hi Karen, Thank you for your wonderful review! We're so glad you enjoyed the tour, especially our guide's leadership, the airport transfers, and the incredible balloon ride in Cappadocia. It's great to hear that the hotels and service met your expectations. However, we sincerely apologize for the disappointment in Athens. We are reviewing our itinerary to ensure this inconsistency is addressed. Kind Regards, Aysegul We're happy the VIP upgrade helped, and we truly appreciate your honest feedback. We hope to welcome you on another tour in the future!

Thank you Jon for your review. Kind Regards, Aysegul

Dear Martha, Thank you for your feedback. We would like to address a few points. Meeting points: Our Italy tours are fully guided. Meeting points are only required for pre-booked optional excursions, as stated in the trip document. Merging with other groups: Our programme descriptions note that excursions may occasionally be combined with other groups, we understand this can affect the feel of the experience. We have passed this feedback on. Padua: We have reviewed the itinerary and Padua does not appear as a listed destination. We would be happy to look into this further if you can share where you saw it referenced. Florence hotel: The hotel is located in the city centre. Venice hotel: The hotel is in Mestre, as advertised. Staying on the island of Venice would significantly increase costs for all travellers. We are glad the sights and several of the guides left a positive impression, and we appreciate you taking the time to share your experience. We will use your feedback to continue improving. Kind regards, Sinan Eskapas

Thank you Nicole for your review. Kind Regards, Aysegul

Hi Michael Thank you for your time to review us. Kind Regards, Aysegul

Hi Lauryn, Thank you for your detailed review. Kind Regards, Aysegul

Hi Eloise Thank you for your review. Kind Regards, Aysegul

Dear Parashos, Thank you for taking the time to share your feedback. We take all reviews seriously and would like to address your comments directly. Regarding the meeting points: Paris and Versailles is a semi-guided tour, which is clearly stated at the time of booking. Guests make their own way to designated meeting points, all of which are detailed in the trip document. On Day 2, our records show we responded within minutes when you reached out, confirmed the correct address (6 Avenue du Dr Brouardel, 75007), and noted it was a very short walk from where you were standing. We are glad you found the group. On the audio guide: occasionally a device may be faulty, but spare units are always available on-site. The staff present would have replaced it immediately upon request. Regarding the Normandy excursion: this was booked and confirmed as part of your package. We are sorry to hear it was not completed to your satisfaction and would welcome the opportunity to understand what happened if you reach out to us directly at info@eskapas.com. Hotel staff conduct is outside our control, but we have noted your comments. We regret that your experience did not meet your expectations and remain available to discuss any of the above directly. Kind regards, Sinan

Hi Juan, Thank you for your time to review us. Kind Regards, Aysegul

Hi Arthur, Thank you for your time to review us. Kindest Regards, Aysegul