Destination Services Costa Rica

Hi Christian. Thank you very much for taking the time to share your feedback about your 7-day experience in Costa Rica. We are pleased to hear that the logistics of your trip ran smoothly, that all transfers were punctual, and that you enjoyed the carefully selected hotels along your journey. Our team places great emphasis on operational reliability and accommodation quality to ensure our guests enjoy a seamless and memorable experience while discovering our country. Regarding your comments on the pricing of the optional excursions, we truly appreciate your honest feedback. We fully understand that once at a destination, travelers may find alternative offers at different price points. However, we would like to clarify that all optional excursions offered through our programs are contracted with professionally vetted suppliers, selected based on strict criteria that prioritize guest safety, service quality, insurance coverage, and operational standards. Our excursions include guaranteed services such as coordinated hotel pick-ups, certified guides, compliant transportation, and providers that are regularly audited by our local team. While some local offers may appear more economical, they may differ significantly in terms of safety protocols, liability coverage, service reliability, and overall experience. As a company working closely with international partners and wholesalers, our priority is to provide consistent, secure, and high-quality experiences, ensuring peace of mind for both our clients and our partners throughout the entire journey. We sincerely appreciate your understanding and your trust in our services, and we hope to have the pleasure of welcoming you again in Costa Rica in the future. Pura Vida, Customer Experience Team

Dear Ziva, Thank you very much for your kind words and recommendation. We’re delighted to hear you had an excellent experience, and feedback like yours is incredibly valuable in helping other travellers feel confident when choosing our programs. We hope to welcome you again on another journey our team will be happy to support you with flexible options and seamless arrangements. Warm regards, Customer Experience Team

Dear Steward, Thank you very much for your feedback. We’re delighted to hear that your trip to Tortuguero was amazing and that you enjoyed the experience with Mario—he will be very happy to hear your kind words. Wildlife is wonderfully unpredictable—sometimes it’s everywhere, and other times it stays hidden. :) If you share what type of wildlife you were most hoping to see (for example: sloths, monkeys, turtles, birds, or crocodiles), we’ll be more than happy to recommend the best time of year and the best area to maximize the chances on a future trip. Warm regards, Customer Experience Team