Destination Services Costa Rica

Dear Kimberly, Thank you so much for sharing your experience with us. We're thrilled to hear that you had such a wonderful time discovering Costa Rica and that you enjoyed the accommodations, transportation, and especially the incredible guides throughout your journey. It means a lot to know that the guides helped turn each excursion into more than just sightseeing, allowing you to truly learn about the wildlife, nature, and culture of Costa Rica. We also loved reading about your transfer from Manuel Antonio to San José. Jasper will be delighted to hear your kind words! What was meant to be a simple airport transfer becoming a memorable wildlife adventure is exactly the kind of experience we hope our travelers take home. We'll be sure to share your recognition with him and our operations team. We also truly appreciate your suggestions. Noting the duration of each excursion in addition to pickup times is very helpful feedback, and we understand how having more advance information would make planning easier, especially for travelers who like to be prepared. We'll share these comments with our team as we continue improving our communication and travel documentation. Thank you again for choosing Costa Rica for your adventure. It was a pleasure being part of your journey, and we hope to welcome you back for another unforgettable Pura Vida experience in the future! All the best, Paola & Destination Services Team

Dear Todd, Thank you for your feedback! We're glad to hear you enjoyed the trip and that it gave you the chance to experience so much of Costa Rica's diversity in a short time. Thank you for traveling with us, and we hope to welcome you back for another Pura Vida adventure in the future! Warm regards, Paola & DS Team

Dear Gabriela, Thank you for your kind review! We're delighted to hear that you enjoyed your trip and that your experience with our local guide in Tortuguero was such a positive one. We look forward to welcoming you back to Costa Rica for another unforgettable adventure in the future! All the best, Paola & DS Team

Dear Ian, Thank you for taking the time to share your feedback. We're delighted to hear that you had a very good experience overall and that you enjoyed the excellent guides, punctual transportation, and the quality of the hotels included in your itinerary. Providing reliable service and knowledgeable local guides is something we take great pride in. We also appreciate your comments regarding Evergreen Lodge in Tortuguero. Guest feedback is invaluable, and observations like yours help us continue monitoring and improving the experiences we offer throughout our programs. Thank you again for traveling with us. We hope to have the opportunity to welcome you back to Costa Rica for another memorable adventure in the future. All the best, Paola & DS Team

Dear Michael, Thank you for your feedback. We completely understand how tiring travel delays can be, especially when you're looking forward to reaching your next destination. During your visit, Costa Rica experienced a particularly rainy period, which unfortunately affected travel times in some areas. While these situations are beyond anyone's control, we know they can impact the overall travel experience, and we truly appreciate your patience and understanding throughout those unexpected challenges. Thank you for traveling with us, and we hope to welcome you back to Costa Rica for another adventure in the future. All the best, Paola & DS Team

Dear Jennifer, Thank you for taking the time to share your feedback about your Treasures of Costa Rica experience. We are delighted to hear that all of your shuttle transfers were punctual, well organized, and that everything ran smoothly throughout your journey. Reliable transportation is an important part of creating a stress-free travel experience, so it is wonderful to know our team and local partners delivered on that promise. We also wanted to mention how lovely the photos you shared are! Thank you for taking us along on your adventure through your pictures. It's always a pleasure to see Costa Rica through our travelers' eyes and to relive those special moments and beautiful landscapes. Thank you for choosing to travel with us. We truly appreciate your kind words and hope to welcome you back to Costa Rica for another unforgettable Pura Vida experience. Warm regards, Paola Customer Experience Team

Dear Kwan Ho, Thank you for taking the time to share your feedback about your Volcanoes, Nature and Caribbean adventure. We are delighted to hear that you enjoyed the incredible wildlife encounters throughout your journey and that Costa Rica's rich biodiversity left such a positive impression. From fascinating animals and colorful birds to the smallest creatures hidden in nature, these special moments are often what make a trip to Costa Rica truly unforgettable. We are also pleased to know that, despite traveling during the rainy season, your excursions operated as scheduled and that our professional guides helped make your experience enjoyable and informative. At the same time, we appreciate your comment regarding the hotel that did not have air conditioning. Guest feedback like yours is invaluable, as it helps us continually evaluate our accommodations and identify opportunities for improvement. Thank you for choosing to travel with us. We hope to have the opportunity to welcome you back to Costa Rica for another memorable journey filled with nature, wildlife, and new discoveries. Warm regards, Paola Customer Experience Team

Dear Sheena, Thank you for taking the time to share such detailed feedback. We are thrilled to hear that you had an overall enjoyable trip and that the tours were among the highlights of your journey. It is wonderful to know that the sloth tour and the Monteverde night tour stood out as memorable experiences, and that the guides' knowledge, enthusiasm, and engagement helped make them so special. We also appreciate your kind words regarding our team's responsiveness and flexibility, particularly when changes occurred within your group. We understand that travel plans can evolve, and we are always committed to assisting our guests as best as possible within the terms of our policies. At the same time, we sincerely appreciate your constructive comments regarding the itinerary details. We understand how stressful it can be to feel uncertain about schedules and meeting points while traveling. Clear communication is essential to a smooth self-guided experience, and your feedback highlights an area where we can continue improving the way information is shared before and during a trip. Thank you as well for sharing your observations about the accommodations. We are pleased that the situation with the air conditioning in La Fortuna was addressed through a room upgrade, and that you enjoyed the beautiful setting of the Monteverde hotel. Thank you for choosing to travel with us. We truly appreciate your balanced feedback and are delighted that the overall experience, tours, and flexibility made for a memorable Costa Rican adventure. We hope to welcome you back for another Pura Vida experience in the future. Warm regards, Paola Customer Experience Team

Dear Harriet, Thank you for your wonderful review! We are delighted to hear that you enjoyed the variety of experiences and flexibility offered throughout the tour. We aim to provide the right balance between exciting activities and time to relax, so it is very rewarding to know this contributed to such a positive experience. We hope to welcome you back for another unforgettable Pura Vida adventure in the future. Warm regards, Paola Customer Experience Team