Europe Express

78 Reviews

Excellent

85%

Good

14%

Average

1%

Rather Poor

0%

Bad

0%

• N

  Nelmari
  Written on January 7, 2018

  5.0 - Excellent

  This was my first tour and it was an absolute amazing experience. Even though it was our tour guide’s first tour as well, he made sure we knew exactly what was going on and where we needed to be. He pointed out great places and took lots of care to make the tour special for us. Vincenzo is a great guide and any group will be lucky to have him as their tour guide. Thanks Topdeck and Vincenzo!

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• JK

  Jackie
  Written on December 17, 2017

  5.0 - Excellent

  Vinny is the BEST! Not only will he ensure that you become knowledable about all the areas, but will go the extra mile to make sure you have a blast wherever you are - biking the swiss alps, shuffleing the the allys of Venice, bar hoping in Amsterdamn, or crusing on the TD bus. He is more than your guide - his is the go to person on what will become a huge group of friends.

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• EB

  Eric
  Written on December 10, 2017

  5.0 - Excellent

  My wife and I went on the Europe express trip with a friend. This was. My first trip abroad and I was obviously quite nervous and excited. From the morning we arrived at the wombats hostel in London we were welcomed by the then unknown to us tour guide with the name of Vincenzo! He organized the group and got us sorted within a couple of minutes and everyone was visibly relaxed and excited. When we got on the bus after the much important safety and itenirary briefing for the day he won our hearts instantly with the buss's WiFi password!! Every stop was structured but still ensuring freedom that you don't feel like you are on a school tour. All the hostels and hotels were top notch and extremely fun! Our tour was full of fun trips and walking tours and the best advice from our excellent tour Master! We made great friends on the tour and made even more memories. We were under the impression that Vincenzo only had English training before our tour... But on our final day he revealed he actually had tour training and we were his first tour! All of us were stunned as the way the tour was done by Vincenzo was as if he had been doing it for years. Vincenzo is a pro and a great person who is always helpful and gives great advice on attractions!

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• S

  Sally
  Written on December 10, 2017

  5.0 - Excellent

  Best experience of my life.

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• G

  Gemma
  Written on November 5, 2017

  3.5 - Good

  This was my first experience using TopDeck and it will be my last. On the second day I had the misfortune of having my possessions (camera, phone, money, passport and bank cards) stolen on the metro. As a first-time solo traveller this was scary. The tour guide suggested options, but they were very inappropriate or worse for someone in my situation. She suggested that I asked my fellow companions, that I had only known for two days, if I could borrow some money from them. The group were due to leave the next morning (Sunday). My tour guide said to me that I could only return to the group once I had my emergency passport, but this could not be collected until Monday. My biggest fear was being left on my own. There was no policy to assist. I felt I had no option but to ask my parents (who were amazed I was to be left behind) to come to Paris and collect me. The tour guide wanted me to travel onto Switzerland on my own once I had my passport. I had only 100 euros- no idea of how to get to Switzerland, not enough money for the ticket and no way of communicating with anyone on the journey, not something I ever thought I would have to do. The next day the rest of the group and my tour guide departed, leaving me alone. On the Monday, I had a meeting with the embassy that my tour guide had booked. We made our way to the embassy which was the wrong place, thanks tour guide! Luckily using my parents laptop I found where to go to collect my emergency passport. They deal with this issue as many as 10 a day which shocked myself and my parents. What I cannot understand is they were not prepared to help me catch up with the group. I did this trip for only two days out of the 11 and Topdeck are not willing to give me any level of refund You are probably wondering ,why I didn’t send a review sooner, my answer is that I was too upset and wondering if I would ever to recover from such a horrible experience and that I wouldn’t want it to happen to someone. My piece of advice would be DON’T TRAVEL WITH TOP DECK. YOU COULD END UP BEING LEFT IN A FOREIGN COUNTRY ON YOUR OWN.THEY DON’T HELP YOU AS MUCH AS THEY COULD. I WAS LUCKY IT WAS ONLY IN PARIS AND MY PARENTS COULD HELP.

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• R

  Ruby
  Written on October 20, 2017

  4.5 - Excellent

  Topdeck was amazing. Our tour guide Mitch Adams had so much knowledge of the history of every place we went to and made our lives so much easier by answering any questions that we had and helping us in anyway possible.

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• Y

  Yael
  Written on October 20, 2017

  5.0 - Excellent

  Mitch was amazing!!!. I would do the same trip with him . The hostel were ok. The food was very delicious.

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• BE

  Bianca
  Written on October 20, 2017

  5.0 - Excellent

  The trip was amazing, Mitch was an awesome travel leader and gave us so much information about everywhere we visited, he was so friendly, and just an all around top guy

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• CR

  Cristian
  Written on October 20, 2017

  4.0 - Good

  Mitch Adams was an awesome tour guide. He prepared us wuite nicely before arriving at each country. Real informative guide and a great person overall. Great experience.

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• C

  Celeste
  Written on October 20, 2017

  4.5 - Excellent

  I loved every second with our tour guide. He was not only passionate and extremely clued up on all the amazing places we visited, he was also quirky and had amazing playlists for bus rides! I will be sure to book another trip with him.

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