Canadian Rockies

Traveler Reviews

• MT

  Mary1.0•October 2026
  My trip with Intrepid was cancelled 2 days prior to the departure date. I was already in country and had little...
  My trip with Intrepid was cancelled 2 days prior to the departure date. I was already in country and had little budget for the trip, as all was supposed to be sorted by them. They claimed to have expedited my refund but it took more than a week to come through. This trip had been booked for more than a year. Intrepid blamed "operational issues" for the cancellation, basically they were trying to bring guides and equipment from the US to run a trip in Canada and were stopped at the border - a very foreseeable issue, and why were they not using local guides anyway?Show more
  Traveled in September 2026
  

  Reply from: Intrepid Travel

  We're very sorry that your trip was cancelled at such short notice Mary, particularly after you'd already arrived in Canada and had been looking forward to this journey for over a year. We understand how disappointing and disruptive this would have been, and we appreciate the stress caused by waiting for your refund to be processed. While cancellations due to operational challenges are never decisions we make lightly, we recognize the significant impact this had on your travel plans and budget. We sincerely regret that your experience with us fell short and wish you all the best in your future travels.

  Show more
• CD

  Carol1.0•July 2026
  Overall, the Canadian Rockies are breathtaking, and the natural beauty was the true value of our trip. However, our...
  Overall, the Canadian Rockies are breathtaking, and the natural beauty was the true value of our trip. However, our experience was repeatedly spoiled by our Intrepid guide, S. W. She lacked the necessary experience, was unhelpful, and lacked basic knowledge of Canada’s attractions and history. Her attitude was rude, self-centered, and authoritarian.As experienced travelers who have taken numerous organized tours, we have never encountered such poor service. While the guide’s behavior was unacceptable, we ultimately hold Intrepid responsible for appointing an unqualified individual to lead a highly expensive, once-in-a-lifetime trip.Specific issues we encountered included:Lack of Knowledge & Guidance: From day one, she was unfamiliar with the tour itinerary. Her instructions were consistently unclear. She could not provide basic information about trails or activities, often resort to reading informational signs aloud to us rather than offering guiding insights.Disregard for Passenger Well-being: She offered no specialized support or consideration for the several passengers over the age of 60 on our tour.Inappropriate Demands: She treated the group like servants. She made us dismantle her personal camping tent and load her gear into the van. On one occasion, she forced the group to stop relaxing after a short 45-minute rest at the beach to begin cooking at 4:30 PM solely because she explicitly stated she was hungry.Inefficient Time Management: She forced the group to prepare overly complex meals that required extensive cooking and cleanup time. This directly stripped away hours we should have spent exploring the Rockies. Furthermore, she routinely scolded the group, telling us we needed to be "more efficient leaving the van."On the final day, the guide admitted that her previous Intrepid group also complained about her service. It is highly disappointing that Intrepid allowed these performance issues to impact a second group of paying customers.We did not receive the experience, service, or support expected for a trip of this scale and price. We are happy to provide further details and expect a formal response from management regarding how this will be resolved.Show more
  Traveled in June 2026
  

  Reply from: Intrepid Travel

  Thank you for taking the time to share your experience, Carol. While we're pleased to hear you found the Canadian Rockies to be such a breathtaking destination, we're very sorry to learn that your experience with your trip leader fell so far below your expectations. We genuinely appreciate you taking the time to share such detailed feedback, as it gives us the opportunity to look into the concerns you've raised. A member of our Customer Care team will be in touch with you directly to better understand your experience and discuss your concerns further.

  Show more
• CD

  Carol1.0•July 2026
  The Canadian Rockies are absolutely stunning, but our experience was severely spoiled by our Intrepid guide, Sophie...
  The Canadian Rockies are absolutely stunning, but our experience was severely spoiled by our Intrepid guide, Sophie W. She was highly unprofessional, inexperienced, and treated our tour group with an authoritarian attitude. While she is at fault, Intrepid Travel is ultimately responsible for sending an untrained guide on a very expensive, complex itinerary.As experienced travelers, we have never encountered service this poor. From day one, she was completely ignorant of the itinerary, trails, and local history. She offered no support to the senior travelers in our group. Instead, she treated us like personal help—making us pack up her tent, load her gear, and cook heavy meals exactly when she demanded it (once forcing us to cook at 4:30 PM because she was hungry, ruining our beach rest). She openly admitted that her previous tour group had also complained about her, meaning Intrepid knew she was underperforming and still assigned her to our group.We did not get the premium experience or support we paid for. It was a deeply disappointing trip, and we are currently seeking a formal resolution from management. Avoid this tour unless Intrepid ensures better vetting for their guides.Show more
  Traveled in May 2026
  

  Reply from: Intrepid Travel

  Thank you for taking the time to share your experience, Carol. While we're pleased to hear you found the Canadian Rockies to be such a breathtaking destination, we're very sorry to learn that your experience with your trip leader fell so far below your expectations. We genuinely appreciate you taking the time to share such detailed feedback, as it gives us the opportunity to look into the concerns you've raised. A member of our Customer Care team will be in touch with you directly to better understand your experience and discuss your concerns further.

  Show more
• 

  Girish3.0•June 2026
  It was extensive but support facilities were basic
  Traveled in May 2026
  

  Reply from: Intrepid Travel

  Thank you for taking the time to post a review. We appreciate your feedback regarding the trip being extensive and support facilities basic. Your comments are valuable and will be taken into consideration as we continue to review and improve the overall experience for our customers.

  Show more
• 

  jc1.0•June 2026
  After paying more than CAD 4800 , the facilities were so poor and lacking. I was wrongly told that basic camping will...
  After paying more than CAD 4800 , the facilities were so poor and lacking. I was wrongly told that basic camping will be only for two days .Even in basic camping the water and charging facilities were at a distance of more than half a km. This was not expected from Tour Radar and Intrepid Travels. I have traveled with you earlier also but was never cheated. Anyway thanks for your hospitality.Show more
  • 
  • 
  • 
  • 
  • 
  Traveled in June 2026
  

  Reply from: Intrepid Travel

  Thank you for taking the time to share your experience, JC. We're sorry to hear that the camping facilities didn't meet your expectations and that you left feeling disappointed. Our Canadian Rockies trip includes two nights of camping with basic facilities, alongside a further eleven nights of camping at sites with facilities. We endeavour to be transparent about the style of accommodation our travellers can expect by outlining this within both the day-by-day itinerary and the accommodation section of our trip notes prior to departure, including the facilities that are generally available at the campsites used throughout the trip. We appreciate you taking the time to share your feedback, as it helps us understand where expectations may not have aligned with travellers' experiences. Thank you again for travelling with us, we hope you have many more exciting adventures ahead.

  Show more
• AY

  Ashley5.0•July 2025
  This tour was incredible! Mathieu was an excellent guide and provided robust information and took us to incredible...
  This tour was incredible! Mathieu was an excellent guide and provided robust information and took us to incredible locations and view points. The group meals were delicious and well budgeted, with even a return of some funds. Would 100% recommend this tour to anyone.Show more
  Traveled in June 2025
  

  Reply from: Intrepid Travel

  Thanks so much for the review, Ashley. We’re thrilled you had an incredible time in the Canadian Rockies, that Mathieu’s knowledge and those viewpoints delivered, and that the group meals were delicious and well budgeted (with a little back at the end!). Huge thanks for the recommendation, we hope to travel with you again soon!

  Show more
• LG

  Lisi5.0•August 2023
  I have great time. Dusty is the best tour manager. I have very good first camping trip.
  Traveled in July 2023
  

  Reply from: Intrepid Travel

  Hello Lisi. Thank you very much for taking the time on leaving us a excellent review. We are glad that you had a great time, and that you enjoyed your very first camping trip! I'm sure lots of memories. We are also glad to hear that Dusty was able to enhance this experience for you! We hope to see you soon on another Intrepid tour in the near future.

  Show more
• HF

  Helen5.0•July 2023
  The trip was fantastic!
  • 
  • 
  • 
  • 
  • 
  • 
  • 
  Traveled in July 2023
  

  Reply from: Intrepid Travel

  Thank you for posting a review and for sharing these amazing photos. I think they speak for themselves. Its great to know you had a fantastic trip and we can welcome you on another of our adventures soon.

  Show more
• JS

  Jana5.0•July 2023
  Absolutely amazing! Definitely book it! I had such a great time, saw the most beautiful places, met a lot of awesome...
  Absolutely amazing! Definitely book it! I had such a great time, saw the most beautiful places, met a lot of awesome people and our tourguide Dusty was the best.Show more
  • 
  • 
  • 
  Traveled in July 2023
  

  Reply from: Intrepid Travel

  Thank you for your review and for posting these amazing photos. Canada really is a beautiful country. It's great to know you had an great time and that Dusty was the best. We hope you will find another itinerary to your liking and we can welcome you on another of our adventures soon.

  Show more
• A

  Claire4.3•September 2019
  Really well organised and you do lots of awesome things
  Traveled in June 2019