10 Days Japan Delight with Hiroshima（Private Guide No Group）Family Tour Customizable

Traveler Reviews

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  Denise

  May 6th, 2026
  I am writing to provide feedback regarding our recent trip to Japan and to provide several service failures...
  I am writing to provide feedback regarding our recent trip to Japan and to provide several service failures experienced by our group with Phoebe specifically. While we enjoyed the destination, there were significant logistical and communication issues throughout the planning and execution phases. I believe the responsibility and failure stemmed from our agent. Specifically, I would like to address the following concerns: - Communication and Documentation: We did not receive our final itinerary until two days before the trip began. Though it was promised we would receive it two weeks before our trip. As I was already in Japan, I was unable to print the necessary documentation. Furthermore, the itinerary was poorly organized, with essential details like pickup times buried several pages deep. - Transportation: Despite our agreement stating that transfers were included, several guests, over the initial 4 people, 2 guests were forced to pay for their own taxis to and from the airport and hotels. There was no language in our contract suggesting these transfers were restricted to specific group sizes or any other restrictions. - Guide Quality and Consistency: The guide provided for Osaka and Hiroshima had two years of experience, contradicting the "10 years plus" standard advertised on the website. This guide struggled with communication (not a native Japanese speaker) and lacked local expertise. We booked back in August for a March trip, which should have provided time to get an appropriate guide. An independent event Booking request: The sumo wrestling booking was handled poorly. Despite requesting this last year, we received our tickets during the trip. Due to the delay, we had poor seat locations, which were on the far edge rather than the premium seating we expected. While we received a partial refund due to the price discrepancy after we saw the differences at the location, the lack of transparency regarding options was disappointing. Be aware the city tax is not included and must be paid by you at the hotel. The guides were told THEY MUST follow the itinerary by UME, even though this was a flexible personal tour, we should be able to make changes. As the lead, one of the other guest received key information and was communicated to all. I lack faith in UME after many communication with a supervisor. All my other trips with Tour Radar have been way better.Show more
  Traveled in March 2026
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  Richard

  May 1st, 2026
  We had an amazing experience with UME Travel on the 10 Days Japan Delight with Hiroshima itinerary. Everything was...
  We had an amazing experience with UME Travel on the 10 Days Japan Delight with Hiroshima itinerary. Everything was thoughtfully organized, from smooth transportation to well-paced sightseeing. Hiroshima was especially memorable and deeply moving. The mix of culture, food, and beautiful scenery made the trip unforgettable. Highly recommend UME Travel for a stress-free and enriching Japan adventure!Show more
  Traveled in December 2025
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  Sophie

  April 23rd, 2026
  We are so glad we chose UME Travel for our Japan family vacation. The itinerary covered so many beautiful places, yet...
  We are so glad we chose UME Travel for our Japan family vacation. The itinerary covered so many beautiful places, yet the trip never felt rushed. Our private guide was extremely helpful and always made sure our family was comfortable. Hiroshima was one of the most meaningful parts of the journey, and we learned so much there. The whole trip was smooth and enjoyable thanks to the professional planning by UME Travel. Highly recommended.Show more
  Traveled in March 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re truly delighted to hear your Japan family trip was smooth, meaningful, and well-paced. It means a lot that Hiroshima left such a strong impression. We hope to welcome you again for another unforgettable journey!

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  Jesse

  April 19th, 2026
  This 10-day Japan Delight with Hiroshima tour with UME Travel was absolutely fantastic. Traveling with a private...
  This 10-day Japan Delight with Hiroshima tour with UME Travel was absolutely fantastic. Traveling with a private guide made it so much easier for our family to explore Japan without stress. The guide shared interesting stories about each destination and was great with our children. We especially enjoyed Kyoto’s temples and the historical visit to Hiroshima. UME Travel also helped us adjust the schedule to include a few activities our kids wanted to do. Overall, it was a well-organized and memorable trip.Show more
  Traveled in February 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re delighted your family had a smooth and memorable journey. It’s wonderful to hear your guide made the experience engaging for both you and your children. We truly appreciate your trust in UME Travel and hope to welcome you again for another amazing adventure!

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  Bourck

  April 18th, 2026
  Just my wife and I. We loved our trip . Japan is amazing, so many things to see and learn. Having the itinerary...
  Just my wife and I. We loved our trip . Japan is amazing, so many things to see and learn. Having the itinerary and a guide made it so stress free. Communication was great and plans always on time. Hotel accommodations and food were great, Drivers and vans were fantastic, but having a personal guide is really a treat and makes a vacation a vacation, with heightened local information and history. Highly recommend especially for first timers to Japan.Show more
  Traveled in April 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re truly delighted that you and your wife had such a wonderful time in Japan. It means a lot to hear that everything—from the itinerary and guide to the hotels and transportation—helped make your trip smooth and enjoyable. We’re especially glad you appreciated the value of having a personal guide to enrich your experience. Thank you again for your trust and recommendation—we hope to assist you on another amazing journey soon!

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  Yiling

  April 14th, 2026
  Our family had a wonderful experience with UME Travel from start to finish. Every detail from airport pickup to daily...
  Our family had a wonderful experience with UME Travel from start to finish. Every detail from airport pickup to daily sightseeing was thoughtfully coordinated, making the trip completely stress-free. Our private guide was knowledgeable and spoke excellent English, which made communication effortless and enriched our understanding of each destination. We especially appreciated the flexibility in the itinerary and the opportunity to customize activities to suit our interests. Hiroshima and Miyajima Island were true highlights. Overall, it was a smooth, memorable, and highly enjoyable trip for our entire family.Show more
  Traveled in February 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re delighted your family had such a smooth and memorable journey. It’s wonderful to hear you enjoyed Hiroshima and Miyajima Island, and that our team made your trip stress-free and flexible. We truly appreciate your trust and hope to welcome you again soon!

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  Peter

  April 7th, 2026
  Thank you UME Travel for arranging such a memorable family vacation! The itinerary was thoughtfully planned and...
  Thank you UME Travel for arranging such a memorable family vacation! The itinerary was thoughtfully planned and perfectly suited for a family trip. Having a private guide made a big difference because we could move at our own pace and adjust plans when needed. The visit to Hiroshima was very meaningful, and Kyoto was simply beautiful. The hotels were comfortable and conveniently located. Our kids loved learning about Japanese culture and trying new foods. We would definitely travel with UME Travel again.Show more
  Traveled in November 2025
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind feedback! We're delighted you enjoyed your family trip to Japan. We look forward to welcoming you again with UME Travel!

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  Jenna

  April 3rd, 2026
  We had an incredible experience traveling in Japan with UME Travel. The private tour allowed our family to explore...
  We had an incredible experience traveling in Japan with UME Travel. The private tour allowed our family to explore Japan comfortably and efficiently. Our guide was professional, friendly, and always willing to answer questions. We loved visiting Tokyo, Hakone, Kyoto, and Hiroshima, and each destination had its own charm. The itinerary was well paced and worked perfectly for our family. UME Travel’s team also responded quickly to our emails before the trip. We truly felt supported throughout the entire journey.Show more
  Traveled in November 2025
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re delighted your family enjoyed Japan and that our team and guide made your journey smooth and memorable. We truly appreciate your support and look forward to welcoming you again with UME Travel!

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  Edmond

  April 1st, 2026
  The 10 Days Japan tour organized by UME Travel was one of the best family vacations we have ever had. The private...
  The 10 Days Japan tour organized by UME Travel was one of the best family vacations we have ever had. The private guide was excellent and helped us understand Japanese culture and traditions. Our children especially enjoyed the bullet train ride and trying different Japanese foods. Hiroshima was a very powerful experience and the Peace Memorial Park visit was unforgettable. UME Travel customized the itinerary slightly for us, which made the trip even more comfortable. Highly recommended for families visiting Japan for the first time.Show more
  Traveled in December 2025
  

  Reply from: UME Travel Co. Ltd

  Thank you for your kind feedback! We're delighted your family enjoyed Japan, especially the bullet train and Hiroshima experience. We look forward to planning your next journey!

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  Su

  March 18th, 2026
  We booked the private family tour through UME Travel, and it exceeded our expectations. Traveling with children can...
  We booked the private family tour through UME Travel, and it exceeded our expectations. Traveling with children can be challenging, but the private guide made everything easy and stress-free. The itinerary was perfectly balanced between famous attractions and cultural experiences. Hiroshima was especially moving and meaningful. Our guide explained a lot about Japanese history and culture. UME Travel was also very responsive before the trip and helped adjust the itinerary to suit our schedule. Overall, it was a wonderful family journey that we will always remember.Show more
  Traveled in February 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you for your kind feedback! We’re so happy your family had a smooth and meaningful journey. Hiroshima is truly special, and we’re glad it touched you. Hope to see you again!

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