10 Days Japan Delight with Hiroshima（Private Guide No Group）Family Tour Customizable

Traveler Reviews

• J

  Joan

  June 20th, 2026
  Overall, the travel planning service was great. The itinerary was well organized, the ease of travel from one place...
  Overall, the travel planning service was great. The itinerary was well organized, the ease of travel from one place to another and to the various accommodations as well as the activities were very clear and easy to visualize. The recommendations were also very appealing to me because they weren't just a list of tourist attractions but things I was interested in doing during my trip. Booking was very simple and intuitive, no confusing steps or unclear instructions. One thing I'd like to add is that the activities and meals be offered more flexibly, in case of any last minute changes and also to have access to the estimated travel times between the stations quicker.Show more
  Traveled in April 2026
• M

  Madd

  June 1st, 2026
  ⭐⭐⭐⭐⭐ This 10-day tour of Japan exceeded all expectations! The itinerary was thoughtfully planned and provided the...
  ⭐⭐⭐⭐⭐ This 10-day tour of Japan exceeded all expectations! The itinerary was thoughtfully planned and provided the perfect balance of history, culture, sightseeing, and free time. Hiroshima was one of the most memorable stops of the trip, offering a powerful and meaningful experience that I will never forget. Our tour guide was absolutely outstanding—knowledgeable, organized, friendly, and always willing to go the extra mile to ensure everyone had a great experience. They shared fascinating insights about each destination and made the group feel welcomed and comfortable throughout the journey. From the bustling cities to the beautiful temples, gardens, and local cuisine, every day brought something new and exciting. Transportation, accommodations, and logistics were all handled seamlessly, allowing us to fully enjoy the experience without any stress. I would highly recommend this tour to anyone looking to explore Japan in a comprehensive and enjoyable way. It was an unforgettable trip, and I would gladly book another tour in the future!Show more
  Traveled in May 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your wonderful 5-star review! We’re delighted to hear that your 10-day Japan journey exceeded your expectations. Hiroshima is indeed a deeply moving destination, and we’re glad it left such a lasting impression. We’re especially pleased that your guide helped make the experience so memorable with their knowledge and dedication. Thank you for choosing UME Travel—we truly appreciate your recommendation and look forward to helping you create more unforgettable adventures in the future!

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• P

  Pharrell

  May 22nd, 2026
  We had a wonderful experience with UME Travel on the 10 Days Japan Delight with Hiroshima tour. The itinerary was...
  We had a wonderful experience with UME Travel on the 10 Days Japan Delight with Hiroshima tour. The itinerary was smooth, well-organized, and covered many beautiful highlights of Japan. Hiroshima was especially meaningful to visit. Everything from hotels to transportation was arranged perfectly. We truly enjoyed the trip and would happily travel with UME Travel again!Show more
  Traveled in April 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you for your kind feedback! Glad you enjoyed the 10 Days Japan Delight w/ Hiroshima tour. We appreciate your support and look forward to your next trip with UME Travel!

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• J

  Jeff

  May 18th, 2026
  Our experience with UME Travel on the 10 Days Japan tour was excellent. The itinerary included all the must-see...
  Our experience with UME Travel on the 10 Days Japan tour was excellent. The itinerary included all the must-see highlights while still allowing time to relax and explore. Our guide was friendly, knowledgeable, and very patient with our children. The visit to Hiroshima and Miyajima was unforgettable, and Kyoto’s cultural sites were stunning. UME Travel also customized a few parts of the itinerary to fit our interests. It was a fantastic way to discover Japan as a family.Show more
  Traveled in May 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you for your kind feedback! We're delighted your family enjoyed Japan. It was our pleasure to customize your trip, and we hope to welcome you again soon!

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• 

  Denise

  May 6th, 2026
  I am writing to provide feedback regarding our recent trip to Japan and to provide several service failures...
  I am writing to provide feedback regarding our recent trip to Japan and to provide several service failures experienced by our group with Phoebe specifically. While we enjoyed the destination, there were significant logistical and communication issues throughout the planning and execution phases. I believe the responsibility and failure stemmed from our agent. Specifically, I would like to address the following concerns: - Communication and Documentation: We did not receive our final itinerary until two days before the trip began. Though it was promised we would receive it two weeks before our trip. As I was already in Japan, I was unable to print the necessary documentation. Furthermore, the itinerary was poorly organized, with essential details like pickup times buried several pages deep. - Transportation: Despite our agreement stating that transfers were included, several guests, over the initial 4 people, 2 guests were forced to pay for their own taxis to and from the airport and hotels. There was no language in our contract suggesting these transfers were restricted to specific group sizes or any other restrictions. - Guide Quality and Consistency: The guide provided for Osaka and Hiroshima had two years of experience, contradicting the "10 years plus" standard advertised on the website. This guide struggled with communication (not a native Japanese speaker) and lacked local expertise. We booked back in August for a March trip, which should have provided time to get an appropriate guide. An independent event Booking request: The sumo wrestling booking was handled poorly. Despite requesting this last year, we received our tickets during the trip. Due to the delay, we had poor seat locations, which were on the far edge rather than the premium seating we expected. While we received a partial refund due to the price discrepancy after we saw the differences at the location, the lack of transparency regarding options was disappointing. Be aware the city tax is not included and must be paid by you at the hotel. The guides were told THEY MUST follow the itinerary by UME, even though this was a flexible personal tour, we should be able to make changes. As the lead, one of the other guest received key information and was communicated to all. I lack faith in UME after many communication with a supervisor. All my other trips with Tour Radar have been way better.Show more
  Traveled in March 2026
  

  Reply from: UME Travel Co. Ltd

  Dear Denise, Thank you so much for taking the time to share your detailed feedback. We are truly sorry that your recent trip to Japan did not fully meet your expectations. Your comments are incredibly valuable to us and will help us improve our services for all our guests. I have personally reviewed your case with our team and would like to provide some context regarding the points you raised: Documentation & Communication: We completely understand the frustration of receiving the final itinerary so close to departure. The delay was due to waiting for confirmation of your friends’ arrival details to ensure everyone was included. Our digital itineraries are designed as mobile-friendly links for easy access on the go, though we recognize that having a physical copy is often preferred, and we appreciate your understanding. Transportation: The transfers were arranged based on the group traveling together. Since your friends joined later and arrived on a different schedule, separate private transfers were needed, which unfortunately incurred extra costs. We sincerely apologize if this was not fully clear at the time of booking. Guide & Flexibility: All our guides are carefully selected and experienced. While they follow the planned itinerary to ensure smooth logistics, we regret that the flexibility you expected wasn’t fully realized. Your feedback regarding guide experience is very helpful, and we will continue to ensure we match guides to guests’ specific preferences whenever possible. Sumo Tickets & City Tax: Sumo seating is allocated by the association within specific zones, and while we always aim for the best available, exact seat positions cannot be guaranteed. Regarding the city tax, this is a local requirement payable at the hotel; we are glad our guide was able to assist in covering this on-site to minimize any inconvenience. We truly value your trust in UME Travel and your feedback helps us refine our service and communication. We hope to have the opportunity to welcome you on another trip soon and provide an even smoother, more enjoyable experience. Warmest regards, Natasha Customer Service Manager

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• R

  Richard

  May 1st, 2026
  We had an amazing experience with UME Travel on the 10 Days Japan Delight with Hiroshima itinerary. Everything was...
  We had an amazing experience with UME Travel on the 10 Days Japan Delight with Hiroshima itinerary. Everything was thoughtfully organized, from smooth transportation to well-paced sightseeing. Hiroshima was especially memorable and deeply moving. The mix of culture, food, and beautiful scenery made the trip unforgettable. Highly recommend UME Travel for a stress-free and enriching Japan adventure!Show more
  Traveled in December 2025
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your wonderful feedback! We’re delighted you enjoyed Hiroshima and had a smooth, unforgettable Japan journey with UME Travel. Hope to welcome you again soon!

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• S

  Sophie

  April 23rd, 2026
  We are so glad we chose UME Travel for our Japan family vacation. The itinerary covered so many beautiful places, yet...
  We are so glad we chose UME Travel for our Japan family vacation. The itinerary covered so many beautiful places, yet the trip never felt rushed. Our private guide was extremely helpful and always made sure our family was comfortable. Hiroshima was one of the most meaningful parts of the journey, and we learned so much there. The whole trip was smooth and enjoyable thanks to the professional planning by UME Travel. Highly recommended.Show more
  Traveled in March 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re truly delighted to hear your Japan family trip was smooth, meaningful, and well-paced. It means a lot that Hiroshima left such a strong impression. We hope to welcome you again for another unforgettable journey!

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• J

  Jesse

  April 19th, 2026
  This 10-day Japan Delight with Hiroshima tour with UME Travel was absolutely fantastic. Traveling with a private...
  This 10-day Japan Delight with Hiroshima tour with UME Travel was absolutely fantastic. Traveling with a private guide made it so much easier for our family to explore Japan without stress. The guide shared interesting stories about each destination and was great with our children. We especially enjoyed Kyoto’s temples and the historical visit to Hiroshima. UME Travel also helped us adjust the schedule to include a few activities our kids wanted to do. Overall, it was a well-organized and memorable trip.Show more
  Traveled in February 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re delighted your family had a smooth and memorable journey. It’s wonderful to hear your guide made the experience engaging for both you and your children. We truly appreciate your trust in UME Travel and hope to welcome you again for another amazing adventure!

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• B

  Bourck

  April 18th, 2026
  Just my wife and I. We loved our trip . Japan is amazing, so many things to see and learn. Having the itinerary...
  Just my wife and I. We loved our trip . Japan is amazing, so many things to see and learn. Having the itinerary and a guide made it so stress free. Communication was great and plans always on time. Hotel accommodations and food were great, Drivers and vans were fantastic, but having a personal guide is really a treat and makes a vacation a vacation, with heightened local information and history. Highly recommend especially for first timers to Japan.Show more
  Traveled in April 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re truly delighted that you and your wife had such a wonderful time in Japan. It means a lot to hear that everything—from the itinerary and guide to the hotels and transportation—helped make your trip smooth and enjoyable. We’re especially glad you appreciated the value of having a personal guide to enrich your experience. Thank you again for your trust and recommendation—we hope to assist you on another amazing journey soon!

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• Y

  Yiling

  April 14th, 2026
  Our family had a wonderful experience with UME Travel from start to finish. Every detail from airport pickup to daily...
  Our family had a wonderful experience with UME Travel from start to finish. Every detail from airport pickup to daily sightseeing was thoughtfully coordinated, making the trip completely stress-free. Our private guide was knowledgeable and spoke excellent English, which made communication effortless and enriched our understanding of each destination. We especially appreciated the flexibility in the itinerary and the opportunity to customize activities to suit our interests. Hiroshima and Miyajima Island were true highlights. Overall, it was a smooth, memorable, and highly enjoyable trip for our entire family.Show more
  Traveled in February 2026
  

  Reply from: UME Travel Co. Ltd

  Thank you so much for your kind words! We’re delighted your family had such a smooth and memorable journey. It’s wonderful to hear you enjoyed Hiroshima and Miyajima Island, and that our team made your trip stress-free and flexible. We truly appreciate your trust and hope to welcome you again soon!

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