Romantic France (including Pont du Gard)

Traveler Reviews

• FL

  Frances4.0•October 2025
  In Paris, distances between the three hotels where guests were put up were too long. We wasted time and opportunities...
  In Paris, distances between the three hotels where guests were put up were too long. We wasted time and opportunities by being in taxis or on the bus getting from one hotel to another an hour or more before group was together. Tours and Marseilles were a disappointment.Show more
  Traveled in September 2025
  

  Reply from: Europamundo

  Dear Frances, We sincerely apologize for the inconvenience caused. Our groups do not always stay in the same hotels due to availability; however, everything is coordinated by our team and guides to ensure departures run as smoothly as possible. Guides always assign pick-up times at each hotel where they need to stop, and on some occasions, the same guides offer passengers who wish to return earlier the option to arrange a taxi for a faster transfer. This is sometimes suggested as a way to provide quick alternatives to passengers, always with the goal of helping. The hotels are usually not far apart, but traffic can sometimes be a factor that delays arrivals and, consequently, increases the time spent on the buses. We regret that this experience was tiring and unpleasant for you, but as mentioned, our team always does their best to ensure the organization runs as smoothly as possible. We take note of your comments to continue implementing solutions that benefit our passengers, as your satisfaction is our top priority. Kind regards, Europamundo team

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  Luan2.0•October 2023
  It' was a BIG disappointment. I went ahead to book 2 tours with Europ despite all the bad reviews thinking that were...
  It' was a BIG disappointment. I went ahead to book 2 tours with Europ despite all the bad reviews thinking that were due to Covid, and service hadn't returned to pre-Covid level. Sadly, the bad reviews were correct - no English commentaries except for one hour with local guide in Paris. More like a transfer service being updated with logistics and time schedules only. Travelled long hours to reach beautiful Marseilles but no time to see the place - arrived at 8pm and left at 7.45am next morning! Bad timing! Waste of travelling time! Felt sorry for our guide Fleur who was lovely but lacking the experience, not her fault at all. The tour operator should have arranged a better tour with better time schedules!!Show more
  Traveled in September 2023
  

  Reply from: Europamundo

  Dear Luan, Thank you for taking the time to share your feedback on the tour. We genuinely regret to hear that the tour fell short of your expectations. We acknowledge and respect the diverse preferences of our passengers, understanding that certain aspects of our itineraries or the duration of bus rides might not align with everyone´s tastes. In our commitment to transparency, we furnish comprehensive itineraries with detailed information on distances, approximate departure/arrival times, expected bus ride durations, specifics about guided tours, allocated free time, and details on included entrances. This empowers our passengers to scrutinize the itinerary and make informed decisions tailored to their preferences and pace. With over 500 itineraries, there´s a plethora of options for those seeking a more relaxed travel experience with fewer destinations. Regarding the timeline outlined in the itinerary, the arrival time in Marseille (keeping in mind the tentative nature of the tour´s timeline) is approximately at 20:00h, with the departure time to Arsel at 09:15. It´s essential to note that, in accordance with the itinerary, Marseille serves as an intermediate city for passengers to secure accommodation and rest, without a scheduled visit. We sincerely apologize if the guide´s performance did not meet your expectations. Your feedback is invaluable, and we genuinely appreciate you providing it as it guides us in our continuous efforts to improve. Europamundo team

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• DM

  Deborah3.0•September 2023
  The trip was very ambitious and I should have realized that there would not be time to see some of the sights as...
  The trip was very ambitious and I should have realized that there would not be time to see some of the sights as listed. A couple places only allowed time to eat and sleep while they were worth staying longer. Our pickup was initially forgotten but you did arrange our drop off at the end of the tour so kudos for solving that issue. We did have language issues as some days the guide did not speak English - this was particularly important when bus transfers occurred during the day at places we were visiting - our short visit time was wasted moving luggage. It could have been more efficient to tell us before exiting the bus so we could do it before racing off to see the sites. Overall, we enjoyed the trip. DebShow more
  Traveled in August 2023
  

  Reply from: Europamundo

  Dear Deborah, Thank you very much for sharing your feedback with us; all feedback is highly appreciated as it helps us internally to analyze areas for improvement. Regarding the itinerary, we understand that sometimes the journeys can be lengthy, that’s why we indicate the approximate distances we will cover each day, and when combined with external factors such as traffic, it can occasionally make the trip feel even longer. Nevertheless, we are glad to know that you enjoyed the places you visited. Regarding the language, I must explain that our tours are often bilingual as we may have passengers from different groups sharing the same bus. This can be quite an enriching experience, and depending on the composition of each group, one language may seem to predominate over the other. However, I can confirm that the information provided by the guides is the same in both languages, although passenger participation may vary. We do apologize that some aspects did not meet your expectations, but we hope that the positive moments prevailed. We have a dedicated team working behind every reservation, and we strive to provide you with a pleasant experience. Warm regards. Europamundo team

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  allan3.0•September 2022
  Note that the itinerary never matched the brochure. The revised itinerary never matched what the tour guide did. We...
  Note that the itinerary never matched the brochure. The revised itinerary never matched what the tour guide did. We were to have a tour the first day of arrival. That never happened. The view of Paris at night kind of loses its effect when you do it during the day. The second day we went to the palace of Versailles. They however did not provide entrance tickets and all tickets were sold out for that morning. Very poor planning and very disappointing. The bulletin board at our hotel (which was in a sketchy part of town) did have some information but it was in Spanish. A bit odd for an English guided tour. The rest of the tour was good. Just the first 2 days were very unorganized. And missing seeing the palace was BAD.Show more
  Traveled in September 2022
  

  Reply from: Europamundo

  We appreciate your feedback on the bus and itinerary. We are constantly working to improve our services, and your input helps us make necessary adjustments. Europamundo team

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  Sharon4.0•September 2022
  Our stay in Paris was not very good due to the poor location and quality of the hotel. We were to have an excursion...
  Our stay in Paris was not very good due to the poor location and quality of the hotel. We were to have an excursion the day we arrived but it was squeezed into the next day. This left us at the hotel with nothing planed. The hotel was in a vey bad part of the city with only little fats food places and we counted wander around too far due to the seedy location (industrial area). If we had at least ben close to downtown we could have gone to a nice restaurant and walked around. We were not very happy with this to say the leastShow more
  Traveled in September 2022
  

  Reply from: Europamundo

  Hello, we'd like to extend our apologies for any challenges you may have faced during our tour. We remain hopeful that, despite these hiccups, your overall experience will still be a collection of enjoyable memories. Additionally, we want to assure you that we have taken steps to improve our service. If you're considering future travel, please feel free to reach out to us. Europamundo team :D❤

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• KH

  Kenneth2.0•August 2022
  Disorganised, itinary did not match the one advertised and some hotels not up to standard.
  Traveled in July 2022
  

  Reply from: Europamundo

  Hi. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. We apologize for any inconvenience you may have encountered during the tour. Europamundo team :D❤

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• AG

  Anuja3.0•July 2022
  The itinerary was different from that listed on tourradar. I took a pre night because as per the advertised itinerary...
  The itinerary was different from that listed on tourradar. I took a pre night because as per the advertised itinerary there was supposed to be an evening transfer to Montmartre on Day 1. I did not find any notice at the reception of the hotel and was informed by emergency on whatsapp (I contacted them) that the excursion for that evening was apparently cancelled and would be refunded. Then it happened that the Montmartre excursion was actually planned for the next day (so that pre night was useless). The other people had the same issue. The guide informed us that the itinerary listed on tourradar is an outdated one. Furthermore, the AC did not work in one of the hotels and we were asked to reside in a university 'hostel' on one of the other days (no AC as well). It was between 35-37 degrees. On a positive note, the guides were helpful and professional and the breakfasts in the hotels were good.Show more
  Traveled in July 2022
  

  Reply from: Europamundo

  Hi. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. We apologize for any inconvenience you may have encountered during the tour. Europamundo team :D❤

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