Madrid and Andalusia (including Puerto Banus)

Traveler Reviews

• M

  Maria

  October 25th, 2024
  4
  The sites and tour was as planned. The tour guides did an excellent job of explaining and giving information. We had...
  The sites and tour was as planned. The tour guides did an excellent job of explaining and giving information. We had a nice group of people on the tour with no conflicts. Hotels were all up to par , clean and organized with very nice breakfast buffets. As expected there were crowds in the mornings of the other bus tours . The tour did not depart exactly on time. We had multiple, good !, guides but it would have been nice to have fewer exchanges. Wednesday, in Seville, seemed to have a lot of schedule uncertainties - due to multiple groups coalescing? Overall, my granddaughter and I had a great time - and she recommends it as well :)Show more
  Traveled in October 2024
  

  Reply from: Europamundo

  Thank you for sharing your feedback here with us. We regret that you may not have had the communication you may have needed when booking your trip. Nonetheless, we value your feedback and will work with the relevant departments to ensure that the pace of the trip continues to ensure the best experiences for our guests going forward. With that said, we remain hopeful that your journey through xxxx was otherwise uplifting and for the chance to restore your full trust in Europamundo. Europamundo team :D❤

  Show more
• S

  Stephanie Anderson

  July 26th, 2024
  4
  Accommodations, food and Frey were fantastic! Communication before and during this trip was outstanding. The bus...
  Accommodations, food and Frey were fantastic! Communication before and during this trip was outstanding. The bus schedulle and condition of the bus was marginal (there was more than one broken seat).Show more
  Traveled in July 2024
  

  Reply from: Europamundo

  We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team :D❤

  Show more
• 

  CarmenGloria

  April 9th, 2024
  5
  Automatically translated. View in Original LanguageRate this translation
  Automatic translation available in English. View in English
  Thank you Europamundo, you are fabulous, I am more in love with Spain and its beautiful cities, see you soon!
  Traveled in March 2024
  

  Reply from: Europamundo

  Hello, Thank you for taking the time to give us a review of your tour, we are so glad you loved it. We look forward to having you back. Europamundo team :)❤

  Show more
• C

  Christine

  September 22nd, 2023
  3
  Changed tourr leaders 3 times. Overall a good tour , but soured by passengers late for the bus . Patty the tour guide...
  Changed tourr leaders 3 times. Overall a good tour , but soured by passengers late for the bus . Patty the tour guide for the Alhambra was amazing!! Always enthusiastic.Show more
  Traveled in September 2023
  

  Reply from: Europamundo

  Dear Christine, We extend our gratitude for taking the time to share your valuable insights about your recent tour with us. We are absolutely delighted to learn that your travel experience with Patty was memorable. At Europamundo, we take great care in selecting our guides, recognizing their pivotal role in ensuring the success of each tour. It is our unwavering commitment to provide expert guides for every segment of our circuits, ensuring the seamless flow of your journey. However, we do acknowledge that there are external factors beyond our control that can occasionally impact punctuality. Our guides make every effort to minimize such situations, but regrettably, delays caused by some passengers can, on occasion, affect the timeline of the itinerary. We sincerely apologize for any inconvenience this may have caused you. Your feedback is of immense value to us, as it helps us continually improve our services. We genuinely appreciate your time in sharing your thoughts with us, and we remain dedicated to enhancing your travel experiences in the future. Once again, thank you for choosing Europamundo, and we look forward to the privilege of providing you with an even better travel experience on your upcoming journeys. Europamundo team

  Show more
• 

  Analyn

  August 29th, 2023
  4
  Wether is very warm.
  Traveled in August 2023
  

  Reply from: Europamundo

  Hi Analyn. Thank you for taking the time to share your feedback regarding your recent tour experience with us. We greatly appreciate your input as it assists us in refining our services and better catering to the needs of our travelers. Europamundo team ????❤

  Show more
• S

  Simon

  July 21st, 2023
  3
  The itinerary, guides, destinations and free time were generally good. However, some organisational aspects were...
  The itinerary, guides, destinations and free time were generally good. However, some organisational aspects were poor. The morning of the departure from the first hotel was a complete crush, as many different tours were all leaving at the same time, forcing many to miss breakfast. We were then shoehorned into a small shuttle bus for a five hour drive, the bus eventually running into mechanical problems, and crawling up the Sierra Nevada at low speed in the emergency lane. On the final day, the promised transfer back to the hotel was simply not provided, forcing tour members to make their own way back in 40 degree heat. Overall, 6/10.Show more
  Traveled in July 2023
  

  Reply from: Europamundo

  Dear Simon, We appreciate your time for leaving us your review and letting us know about the cons and pros of our tour from your point of view. We regret to hear about your experience about the organization of the breakfast in the hotel in the first day of your tour, the hotel usually open their buffet from 06:30 am and sometimes 06:00 am to give enough time to the passengers to have their breakfast prior their departure, We acknowledge that during the high season, due to the high numbers of the passengers, there could be some sort of discomfort for some passengers to organize their plans as they wish and we apologize for the inconvenience that it has caused you. The comfort features are standard within the patterns of tourist coaches: panoramic windows, air conditioning, DVD, public address system, reclining seats, individual lights, armrests, and overhead racks, among others, In rare occasions, Technical flaws can occur, our drivers and our technical teams do their best to resolve such issues by either repairing the bus or substituting the vehicle, Please accept our sincere apologize for the discomfort that the incident caused during your tour. Also, please note that based on the information outlined in your itinerary, You have free time in the afternoon in the last day of your tour and Europamundo does not provide a transfer back to the hotel when it is not mentioned on your itinerary. We thank you for helping us to improve and we hope to provide you a seamless experience in your future trips with us. Europamundo Team

  Show more
• 

  nathalie

  July 6th, 2023
  3
  It was fast, but saw lots....the hotel selection is a bit out of the way, but understandable considering the size of...
  It was fast, but saw lots....the hotel selection is a bit out of the way, but understandable considering the size of the groups. Didn't really like that so many tours operators are staying at same hotel, making it very very kaotic for morning departureShow more
  Traveled in September 2022
  

  Reply from: Europamundo

  Dear Nathalie, Thank you for sharing your thoughts about your tour with us. We are pleased to learn that you generally enjoyed the tour. Our commitment lies in adhering to the tour's timeline and fulfilling the activities as outlined in the itinerary. We understand that individuals possess varying preferences. Therefore, for each tour, we provide a comprehensive itinerary to assist our clients in making the right decision that align with their pace and preferences. Our aim is to enrich the travel experience of the passengers by offering a vast variety of visits during their tour. Kindly note that as per our terms and policies available on our website, our accommodations do not exclusively encompass luxury hotels. It's important to bear in mind that standards, bed sizes, and room dimensions may indeed vary among hotels within the same classification, across different countries, and even within the same country. We apologize for any inconvenience caused by the high occupancy levels of the hotels. Regrettably, during peak tourism seasons, hotels frequently experience full occupancy, leading to some discomfort for passengers for their check-out. Once again, we extend our gratitude for taking the time to provide us with your review. Please rest assured that we will utilize your recommendations as we continue to strive for improvement. Europamundo Team

  Show more
• A

  Anjelica

  May 17th, 2023
  5
  the tour and tour guides were great ☺️
  Traveled in May 2023
  

  Reply from: Europamundo

  Hi Anjelica , Thank you so much for your feedback! We can't wait to have you back.

  Show more
• J

  Juan I

  April 1st, 2023
  5
  It was a very nice experience, the tourist guide was very excellent and very professional like Gonzalo, Maria, Pepa...
  It was a very nice experience, the tourist guide was very excellent and very professional like Gonzalo, Maria, Pepa and MarianoShow more
  • 
  Traveled in March 2023
  

  Reply from: Europamundo

  Hi Juan, Gonzalo, Maria, Pepa and Mariano are incredible! Thanks for letting us know. We're happy that you had the opportunity to experience in Madrid and Andalusia

  Show more
• J

  John

  October 8th, 2022
  4
  The last hotel in Seville (the Yit) did not meet our expectations. We waited for the elevators for up to 20 minutes,...
  The last hotel in Seville (the Yit) did not meet our expectations. We waited for the elevators for up to 20 minutes, being on the 13 floor walking the stairs with luggage is not much of an option. Eating breakfast was like a school yard fight, and the lighting in our hall way was flicking off every 20 seconds during our 20 minute wait for the elevator (maybe the can set their timers to 15 minutes) it was a potential safety hazard as the hallway was very dark till you triggered the motion detector. In general it was a good trip, a suggestion is to post the tour guides name in the prior evening as to avoid the morning confusion (exasperated by trying to get out of a hectic breakfast and moving luggage with inefficient elevators) The actual tour guides were both nice and knowledgeable, suggestions like the river park in Madrid and the restaurant suggestion’s in Seville really added to our experience.Show more
  Traveled in October 2022
  

  Reply from: Europamundo

  Hello, we apologize for any inconveniences during your tour. We hope they become positive memories. Our service has improved, and we welcome your interest in future travel. Europamundo team :D❤

  Show more