Iberian Capitals (including Caceres)

Traveler Reviews

• A

  LiliaFerrer

  August 2nd, 2018
  4.2
  Very courteous,helpful and friendly staff.Our tour guides Pedro and Ana and a younger tour guide guy who went with us...
  Very courteous,helpful and friendly staff.Our tour guides Pedro and Ana and a younger tour guide guy who went with us in Lisbon and Los jeronimos is also great,and so sorry I forgot his name are all helpful and friendly.The whole trip is exciting and fun.Show more
  Traveled in July 2018

  Review collected by Europamundo
  

  Reply from: Europamundo

  Thank you so much for your kind words! We’re thrilled to hear that you had a great time and enjoyed the packed itinerary. Europamundo team

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• P

  Patricia

  May 24th, 2023
  3.0
  Disappointed in the hotel Charmartin the One. Room was spacious but the bed was very uncomfortable. The Fado was...
  Disappointed in the hotel Charmartin the One. Room was spacious but the bed was very uncomfortable. The Fado was cancelled and I was really looking forward to it. I had to arrive and depart by taxi which I have not yet been reimbursed as promised. It was supposed to be an English speaking group but there were only a hand full. I felt very alone during the tours. Previous tours the guides went out of there way to make you feel included. This tour I felt like I was just another body filling a seat. The guides were always rushed and seemed exhausted even though there were three different tour guides, for a four day tour. I don't even know their names.Show more
  Traveled in May 2023
  

  Reply from: Europamundo

  Hello! We appreciate your comments and would like to address your concerns. We apologize for the disappointment you experienced with the hotel. We understand that a comfortable bed is essential for a good night's sleep, and we apologize for any inconvenience caused by the discomfort. In such situations, we encourage our passengers to reach out to the hotel reception immediately, as they are usually willing to assist and make any necessary changes to ensure a satisfactory stay. We apologize for the cancellation of the Fado experience that you were looking forward to. Please note that certain optional excursions are subject to a minimum number of participants, and unfortunately, if the minimum is not met, the excursion may be canceled. We regret any inconvenience caused and appreciate your understanding in this matter. Regarding the reimbursement for your taxi expenses. The reimbursement process is typically handled through the agency, and they will reach out to you to resolve the matter. We understand your disappointment with the group dynamics and feeling isolated during the tours. Our tours are generally conducted in a bilingual format, with both English and Spanish languages being used. While we strive to ensure an inclusive and engaging experience for all participants, we regret if you felt left out or disconnected. We appreciate your feedback and will take it into consideration to improve our communication and engagement with all tour participants. Once again, we apologize for any inconvenience or disappointment you experienced during your tour. Your feedback is valuable to us, and it helps us improve our services and provide better experiences for our passengers. Europamundo Team.

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• R

  Ravi

  June 18th, 2022
  2.0
  Tour could have had more experiences. We were asked to pay extra for Sintra but the tour got cancelled and we never...
  Tour could have had more experiences. We were asked to pay extra for Sintra but the tour got cancelled and we never got a refund. The hotel in Madrid was badly located and too noisy.Show more
  Traveled in June 2022
  

  Reply from: Europamundo

  Hi, We apologize for any inconvenience you encountered during your tour and once again, we thank you for sharing your feedback with us and for helping us improve. Regarding the issues you experienced during the tour, we kindly remind you that we have provided a 24/7 support line (Hotline and WhatsApp). Europamundo team

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• T

  Tim

  March 18th, 2019
  4.0
  I found the online process of arranging the tour quite haphazzard with various old fashioned interfaces, numbers,...
  I found the online process of arranging the tour quite haphazzard with various old fashioned interfaces, numbers, people, and bits of information which really needed to be brought together onto one site. I was met at the airport (though this was not clear, no sign with my name and one person with an A4 with Europamundo printed- they said I was not on their list, but the driver caught up with me later). Very friendly and helpful tour guides and good hotels. I was not keen on Fatima as the main place for us to visit between Lisbon and Madrid; a.relgious shrine full of shops selling religious paraphenalia .. very boring. There could have been so many other interesting places to visit. The actual city tours were greatShow more
  Traveled in March 2019
  

  Reply from: Europamundo

  Hello Tim, receive a warm greeting from us. We regret the incident at the time of your pick up at the airport, maybe there was some kind of lack of coordination but if I want to clarify that all our tours include the transfer from the airport to your hotel of incorporation. We will take into consideration your suggestions both on the online platform and the route itself. Thank you very much for the comment. Best regards..... Cynthia from Europamundo

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• L

  Lilia P

  July 31st, 2018
  4.0
  Our flight was delayed from Montreal and we informed Europamundo about the delay.When we arrived at the Lisbon...
  Our flight was delayed from Montreal and we informed Europamundo about the delay.When we arrived at the Lisbon airport, we were so surprised to see our driver all-dressed up with his mercedez benz. The driver was so helpful.So he droved us to the VIP Hotel.Our hotel looks nice and the employees seemed friendly and helpful, they even provided us a map of Lisbon downtown area so we can explore around the vicinity because we arrived a day earlier for our tour.Our tour guide pedro met us in the Hotel lobby that evening.Pedro is very friendly and helpful and he is knwledgable about the places we visited.There is a younger tour guide that showed us around Lisbon areas and sorry I forgot his name..This younger guy is so excellent in giving details and information and he is very helpful in showing us around too in Belem,Los Jeronimos etc.Pedro went with us up to Fatima Sanctuary Place.What a beautiful place to be.So incredible!Ana is our tour guide in Madrid areas...gardens,castles,palace,Cathedral etc.Ana is very helpful and friendly and beautiful.We went touring around madrid and neighboring places with the tour group.Our tour group was excellent!We only knew each other for few days in the tour bus,but we had a wonderful time,laughing,shopping together for souvenirs and eating together like "old"friends.The employee at the Help desk in Praga hotel is very helpful too.He arranged a cabify for us to go to the airport due to taxi strike.Thanks so much to each and everyone for making our vacation so exciting and wonderful.God bless..Tom and LilaShow more
  Traveled in July 2018
  

  Reply from: Europamundo

  Hello Lilia, receive a warm greeting from us. How beautiful your words of truth that I have loved. From green we are very happy that your trip has been as planned and enjoyed so much. We are going to make them reach all the guides that mentioned their beautiful words and we know that they will be very happy. We thank you very much for your words and we are always at your service. Best regards.... Cynthia from Europamundo

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• 

  Aziz

  July 17th, 2018
  5.0
  Excellent. The tour was worth more than what I paid. Europomundo came thru in every aspect
  Traveled in July 2018
  

  Reply from: Europamundo

  Hi Aziz, receive a greeting from me. First of all, what a great news to know that the trip with Europamundo complied with all your expectations and more, that really makes us very happy. At the same time, we also appreciate your very satisfactory comments. We are at your service. Best regards... Cynthia from Europamundo.

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