Discover Italy (from Rome to Mestre)

Traveler Reviews

• A

  Andrew

  March 2nd, 2025
  1.0
  We have been very disappointed with Tour Radar and their European operator Europamundo who have NOT dealt with a...
  We have been very disappointed with Tour Radar and their European operator Europamundo who have NOT dealt with a customer complaint in a professional compassionate or efficient manner! We have been very disappointed and would not use this tour company again or recommend it to anyone else!Show more
  Traveled in January 2025
  

  Reply from: Europamundo

  Hi Andrew, thank you for sharing your feedback about your recent tour. We sincerely regret that your experience did not meet your expectations. We shared some message on your BCP and we refund part of your tour. We value your opinion, as it helps us improve our services. Thank you for choosing Europamundo, and we hope you find the perfect travel experience in your future adventures. Best regards, Europamundo team

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• 

  Kathy

  October 28th, 2024
  2.0
  I went on tour so I wouldn’t have to think and plan and, as a solo traveller, meet a great bunch of new people. With...
  I went on tour so I wouldn’t have to think and plan and, as a solo traveller, meet a great bunch of new people. With this tour, in 7 days I had 3 tour leaders, the bus was bilingual so I didn’t even know who spoke English and 80% of the time we were left to our own devices. The hotels were way out of centre so once you went back to the hotel, you were stuck. Often there wasn’t even a restaurant nearby for dinner. This sort of your May suit others but it didn’t suit me and I would never do one of their tours again.Show more
  Traveled in October 2024
  

  Reply from: Europamundo

  Dear Kathy, Thank you for sharing your feedback regarding your recent tour of Italy. We appreciate your insights, as they are essential for us to improve our services. We understand that traveling as a solo traveler with multiple tour leaders can be challenging, and we apologize if this caused any confusion. Our operational model includes bilingual tours to cater to a diverse group of travelers, and we strive to provide a balanced experience for all participants. Regarding hotel locations, our itinerary is designed to offer a variety of accommodations that may be located outside city centers. This approach allows us to secure options that meet our quality standards. We do understand that this may not suit everyone’s preferences, and we take your comments seriously as we continue to evaluate our offerings. We genuinely value your feedback and hope you might reconsider traveling with us in the future. We are always working to enhance our travelers' experiences. Best regards. Europamundo

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• D

  DEVARAJ

  June 23rd, 2024
  3.0
  Positives : 1. Tour that I opted is really exciting as it covered lot of important places of Historical importance...
  Positives : 1. Tour that I opted is really exciting as it covered lot of important places of Historical importance and iterinery is above expectations. 2. Tour guides are co operative but they are bound to europamundo policies . Driver is very good Negatives : 1. Hotels are below mark and not par with our expectations and Lifts are not working in One of the hotels, and most of the breakfast are below average. You have taken more from us and gave low cost hotels. 2.Airport to Hotel transfer was cancelled only because of my flight schedule was just before the tour starting day, My transfer refused where as some of my colleagues got the transfer when they booked through other sites than tour radar /Europa mundo. Closure day of the tour day ie 22nd Morning the airport transfer not given. 3. I WONT RECCOMMEND ANYONE TO BOOK THROUGH TOUR RADAR / EUROPAMUNDO AS THEIR SERVICE STANDARD SEEMS NOT UPTO THE MONEY !Show more
  Traveled in June 2024
  

  Reply from: Europamundo

  Thank you for sharing your feedback with us. We're glad to hear that you found the tour exciting and that the itinerary exceeded your expectations. We appreciate your kind words about our cooperative tour guides and skilled driver. Regarding your concerns about hotel standards, we strive to select accommodations that meet the needs of our guests. We apologize if this did not align with your expectations on this occasion. Please accept our apologies for any inconvenience caused. It's important to note that our airport transfers are limited to the hotels specified in our arrangements. We understand the frustration this may have caused when your transfer couldn't be accommodated due to your early arrival at a different hotel. Lastly, we regret any misunderstanding about the departure transfer. Departure transfers are not included in our services, they are optional and can be booked separately. Europamundo team

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• C

  Consuelo

  May 19th, 2024
  4.0
  Italy is wonderful. Tour was great. We did not sign up for translation in English and Spanish. Guides were great....
  Italy is wonderful. Tour was great. We did not sign up for translation in English and Spanish. Guides were great. English was not the best, though. I speak both, but some people don’t . Tour was sold as an English tour to us, Spanish tour to others. It was a surprise. It all worked out thoughShow more
  Traveled in May 2024
  

  Reply from: Europamundo

  We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they have the ability to create unforgettable memories for our passengers. Europamundo team :)❤

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• 

  Maria

  April 11th, 2024
  5.0
  It was overall a great trip!
  Traveled in March 2024
  

  Reply from: Europamundo

  We are grateful for your feedback! We are eagerly anticipating your return. Europamundo team:D ❤

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• 

  Bharati

  April 2nd, 2024
  4.0
  Overall experience was too good. itinerary was reasonable..And our travel guide Sabrina was Superb. But...
  Overall experience was too good. itinerary was reasonable..And our travel guide Sabrina was Superb. But one thing i want to say the hotels were far from the city centre. We had a wish to explore the city in leisure time which we could not .Thanks.Show more
  Traveled in March 2024
  

  Reply from: Europamundo

  We are delighted to hear about your positive experience with our team. We extend our gratitude to you for helping us improve through your comments, and we assure you that we will continue to strive for a seamless service on your future trips with us. Europamundo team :)❤

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• C

  Craig

  October 17th, 2023
  3.0
  We booked and paid for the tour of St Paul’s cathedral in Rome through your company only to discover on the day that...
  We booked and paid for the tour of St Paul’s cathedral in Rome through your company only to discover on the day that the tour was cancelled because they needed at least 15 people in the group. The tour guide was very apologetic and refunded our money but that day was the only day that we could get a chance to go there. Very disappointing. At least half of the hotels that we stayed in were around a 2-3 star rating. Some were very good. Most days we didn’t get to our accommodation until after 8pm. All of our guides and bus drivers were very good. We had problems with some of the group always arriving late and holding up the bus which gives the rest of the group less time to explore each place that we visited.Show more
  Traveled in October 2023
  

  Reply from: Europamundo

  Dear Craig, We appreciate your time in sharing your thoughts with us. We regret to learn that, unfortunately, the optional outing was canceled. Please note that, as indicated in our terms and policies available on our website, our accommodation is not based on luxury hotels. It's important to keep in mind that standards, bed sizes, and room dimensions can vary between hotels of the same class, in different countries, and even within the same country. Please note that all your allocated hotels were 4-star hotels and fall within the category of our catalog available on our website at all times. Additionally, as noted in our terms and conditions, it's important to be aware that optional outings have limited slots. Once the cap is reached, unfortunately, we cannot admit more passengers. Please note that you were fully refunded the corresponding amount for your optional excursion on October 7th. We apologize if any aspects of the tour fell short of your expectations, and we thank you for sharing your opinion with us to help us continue to enhance the quality of our services. Europamundo team

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• 

  Anthony

  September 5th, 2023
  3.0
  The bus journeys could be better planned as too much time was spent traveling between the places of interest in dated...
  The bus journeys could be better planned as too much time was spent traveling between the places of interest in dated coaches with leather seating unsuitable for the long journeys. The hotels were mainly of poor quality with no evening entertainment to wind down after the long days of site seeing which would have given people on the journey a chance to bond. The breakfasts were limited and most of the hot meals provided by the hotels were of poor quality and usually cold with only a couple of exceptions. The only saving grace was the tour guide who's endeavour to teach about the history of the places visited warranted any praise of the tour. All in all, this was a holiday to forget and has put me off this type of holiday for the foreseeable future.Show more
  Traveled in August 2023
  

  Reply from: Europamundo

  Dear Anthony, Thank you for sharing your thoughts about the tour with us. We are delighted to hear that you had a good experience with the guides. We regret to hear that some parts of the tour fell short of your expectations. Please note that, based on our terms and conditions available on our website, the comfort features are standard within the patterns of tourist coaches: panoramic windows, air conditioning, DVD, public address system, reclining seats, individual lights, armrests, and overhead racks, among others. Europamundo offers a free Wi-Fi service (30mb/day/device) that may not be available in some countries and coach units. Our buses are not equipped with ramps for wheelchairs. The seats of our coaches are standard. Europamundo does not reserve seats or establish any seating rotation system. Also, as outlined in our terms and conditions, our accommodation is not based on luxury hotels. Please keep in mind that standards, bed sizes, and room dimensions can vary between hotels of the same class, in different countries, and even within the same country. Europamundo has selected hotels that offer you the necessary comfort and allow you to enjoy the city in which you are located. Although there are differences in terms of comfort and location depending on the series offered, hotels are always (except for special circumstances) in the cities where you are going. Sometimes they are centrally located, other times they are near the center, and in other cases, they may be in more peripheral areas, but always well-connected with public transport to the city center. Our routes aim to provide you with an excellent price-to-quality ratio. We apologize for any inconvenience you encountered during the tour, and we thank you for leaving us your review to help us continue to improve. Europamundo team

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• 

  Aye

  August 10th, 2023
  1.0
  We are with Discovery Italy from July 28 to Aug 6 tour group. Europamundo tour guide, Patricia is very irresponsible,...
  We are with Discovery Italy from July 28 to Aug 6 tour group. Europamundo tour guide, Patricia is very irresponsible, and unprofessional, and gave us no information about the trip. She came always late and she left people behind with no help. What do if something happen to us? She is your liability. At first, we all thought this is how Europamundo and Italy Tour operate. But much more like the guide. The first day, was the same. She left the other family. The worst thing is she showed up one hour late. But, Mercia , our new guide is really good, very professional, and professional. I am really impressed with her and your company because of her. She left us in the middle of nowhere because we are 2 mins late in the restroom without any warning and the time set to come back. There is no Taxi to take, no money, no passport either. The worst thing is my friend couple from Morocco told her that we are coming and she just left knowingly. I called my other friend and she gave her the phone. Patricia refused to take the call. No plan of helping either. She did not take emergency call from your company either. That is very rude and cruel. What are you gonna do if something happens to us? She is your liability. I sent email to customer service on Aug 2nd and no reply till today, 08/10/23.Show more
  Traveled in July 2023
  

  Reply from: Europamundo

  Dear Aye, We deeply regret to learn that the tour did not meet your expectations, and we extend our apologies for the delay in addressing this matter. The complexity of the case necessitated a thorough investigation involving coordination with our guides and the relevant department. Having conducted a comprehensive review of this incident, we have determined that, the issue stemmed from a breakdown in collaboration with the guide. It's important to understand that our guides are instructed to diligently adhere to the itinerary's timeline to ensure the successful execution of all outlined activities. The working hours of our bus drivers are constrained by safety regulations. Should they surpass their allocated hours, as recorded in the tachograph, they are obliged to halt the bus. This can result in significant disruptions to the entire group. Our guides make it a point to emphasize punctuality to all passengers. In cases of delays, guides make earnest efforts to contact affected passengers. However, if passengers are unable to reach the meeting point on time, guides are compelled to proceed to prevent exceeding the maximum driving hours and to fulfill the timeline and activities of the itinerary. Notably, in Florence, due to past occurrences of delays among passengers, and in the unfortunate event that you did not arrive on time and were unreachable, the guide had to make the decision to continue with the tour and proceed with passengers who had adhered to the schedule. This was done to ensure there was ample time to complete the remaining activities. Despite this, For your utmost convenience, we were able to organize a second bus pickup for you with another group to facilitate your arrival in Florence. Punctuality stands as a vital aspect of group travel, ensuring a seamless flow of the tour. We wholeheartedly apologize for any inconvenience this situation may have caused you. Our sincerest hope is that your future tour experiences are more enjoyable and devoid of such complications. Thank you for your understanding. Europamundo Team

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• S

  Steven

  August 10th, 2023
  4.0
  We were left deserted at the Vatican Museum because there were only 6 of us pure English speakers. The rest Spanish...
  We were left deserted at the Vatican Museum because there were only 6 of us pure English speakers. The rest Spanish speakers took off with the headsets and we have to "fend" for ourselves. Otherwise, totally enjoyed the tour. Well done.Show more
  Traveled in July 2023
  

  Reply from: Europamundo

  Hi Steven. Your feedback is valued and we will work with the relevant departments to ensure that the trip pace remains consistent to provide the best experiences for our guests going forward. With that said, we remain hopeful that your journey through Italian Treasures was otherwise uplifting and for the chance to restore your full trust in Europamundo. We certainly regret that your overall experience may have been marred by the actions above your control Europamundo team :D❤

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