East of Europe

Traveler Reviews

• M

  Manuelita

  May 16th, 2024
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  As for Europamundo. To begin with, they left me hanging at the train station. I wrote to them and they told me that...
  As for Europamundo. To begin with, they left me hanging at the train station. I wrote to them and they told me that they were not looking for me. I sent them the screenshot and it turns out that they did, but I didn't wait, I didn't find them, they didn't try hard to find me. They left me hanging. I went by my own means to the hotel. I paid 25 euros for the cab. I waited for the check in for hours. It turns out that the first day not a greeting, not a suggestion of what to do in Vienna, in short a day lost and paid to the holy button. The next day walking tour with the guide, who in general were all quite discreet. That is to say, uninteresting and unpleasant except for a Croatian named Monica who took great care to make things interesting apart from making sure that people did not get lost, that we were all there, that things were not lost, etc. Fantastic Monica. The following ones were also so-so. Long hours on the buses without being told the context of the places or any of the history either past or recent. We went to places that coincided with holidays and everything was closed. There were stops where nothing was taken advantage of and we wasted time and energy. The best, Dubrovnik. You could extend that and leave out Banja Luka for example which is a waste of time. The hotels were all good in my opinion. The drivers were all very correct and punctual. I would give this experience a 5/10Show more
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  Traveled in May 2024
  

  Reply from: Europamundo

  Estimada Manuelita, Nos alegra saber que disfrutó su visita a Banja Luka y por sus comentarios sobre los servicios brindados por nuestros conductores profesionales. Con respecto a su traslado de llegada, le informamos que nuestro conductor contactó con nuestras oficinas centrales a las 07:00 para informarnos de que aún no se había presentado en el punto de encuentro. Después de varios intentos de contactarla en el número de teléfono facilitado en la reserva y al no haber recibido otra comunicación por su parte en nuestra línea de atención al cliente 24 horas, el conductor se vio obligado a abandonar la estación para realizar otros servicios. Nuestro conductor abandonó el hall de llegadas de la estación a las 07:52, pasados 60 minutos desde la hora estipulada de llegada del tren. Le recordamos que el tiempo máximo de espera en las estaciones de trenes es de 30 minutos. Según el itinerario, en el primer día del tour, en la recepción podrá encontrar un cartel informativo con la indicación del teléfono y las horas de asistencia de nuestro personal. Su tiempo, por tanto, antes de este momento es libre. Lamentamos las molestias ocasionadas debido a que algunas de las visitas del itinerario coincidieron con días festivos. Nuestros circuitos siguen operativos, salvo en situaciones imprevistas que puedan afectar la operación del viaje. Si un pasajero tiene un interés especial en una visita específica, siempre recomendamos verificar las fechas de los festivos que puedan afectar los horarios de estos monumentos. Agradecemos su comentario sobre nuestra guía Mónica y lamentamos si los servicios de otros guías no cumplieron con sus expectativas. Le recordamos que nuestras líneas de emergencia están disponibles para nuestros pasajeros 24/7 para resolver cualquier problema. Desafortunadamente, no habíamos recibido ninguna comunicación de su parte sobre este asunto y, por lo tanto, no pudimos ayudarle a mejorar su experiencia con los guías. Sentimos mucho cualquier inconveniente y agradecemos mucho su comentario, que nos ayuda a mejorar. Europamundo team

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• A

  Ana

  November 3rd, 2023
  It was good. I didn’t rate it excellent because it was too many people (over 40) and because the majority was Spanish...
  It was good. I didn’t rate it excellent because it was too many people (over 40) and because the majority was Spanish speaking, the guide always spoke in Spanish first and us English speaking have to wait for our English translation before we can see the places. By that time, we have wasted a lot of time waiting and we only had limited time to see the places.The guides should be taking turns on explaining in Spanish and English. In the bus, that would be okay but in the places we were visiting, they should have taken turns. Otherwise, our guide was good and knowledgeable.Show more
  Traveled in September 2023
  

  Reply from: Europamundo

  Thank you very much for sharing your detailed and impartial insights about your tour with us. We are delighted to hear that you generally enjoyed the tour. However, it is regrettable that certain aspects of the tour did not meet your expectations. Europamundo team :D❤

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• P

  Paul

  August 8th, 2023
  Too long days on the bus
  Traveled in June 2023
  

  Reply from: Europamundo

  Dear Paul, Thank you for sharing your thoughts with us. We are sorry to hear that you did not enjoy your tou. We kindly remind you that Europamundo provides a detailed itinerary outlining the exact distance between each point. This allows passengers to approximately calculate the hours they will spend on the bus. We provide this information to assist our passengers in making informed decisions and selecting trips based on their preferred pace. In accordance with our terms and conditions available on our website, most of our overland tours are conducted by bus. Once again, we would like to express our gratitude for your review, and we hope that your future tours will provide you with a better experience. Europamundo Team

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  Anne

  February 8th, 2020
  The tour package was great and enough to see and do for the days . My roommate was very noisy and hardly speak...
  The tour package was great and enough to see and do for the days . My roommate was very noisy and hardly speak English. Me and 1 other were the only people in the group of 26 + people that speak fluent English. We were separated from the group many time alone with an English guide which I was very angry because I did not asked for a private tour. I should have been in an English speaking group not bilingual. The tour guide gave their best to speak English in many areas to us as you know Spanish description take forever to end.Show more
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  Traveled in January 2020
  

  Reply from: Europamundo

  Thank you for sharing your feedback. We're glad to hear that you enjoyed the other guides on your tour, and we apologize for any missed explanations. Your feedback is valuable, and we appreciate your tips for the other guides. We hope you had a memorable experience overall. Europamundo team

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  Samantha

  January 10th, 2020
  I enjoyed this unique experience. Professional tour guides, excellent accommodation, and well paced itinerary. Never...
  I enjoyed this unique experience. Professional tour guides, excellent accommodation, and well paced itinerary. Never a dull moments, but be prepared for long bus rides with no bathroom break in-between.Show more
  Traveled in December 2019
  

  Reply from: Europamundo

  Hello, Samantha Sanchez, greetings from us. Thank you very much for taking the time to share your experience, we are pleased to know that your trip was a success. Thank you very much for your comments and we are at your service

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• P

  Patricia

  November 30th, 2019
  We loved this tour. Yes, the itinerary is very full, but we saw, and learned so much. Our guides (Thierry, and later...
  We loved this tour. Yes, the itinerary is very full, but we saw, and learned so much. Our guides (Thierry, and later Corsenka) were both wonderful and looked after us so well.Show more
  Traveled in November 2019
  

  Reply from: Europamundo

  Hello Patricia King, receive a greeting. We are very pleased with your satisfaction with the trip. We appreciate your kind comments. We are at your service.Gabriela from Europamundo.

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