From Prague to Zurich (9 destinations)

Traveler Reviews

• A

  Abhishek

  October 11th, 2024
  5.0
  I booked this trip for my uncle and aunt, and based on their experience I can say that this was successful trip. They...
  I booked this trip for my uncle and aunt, and based on their experience I can say that this was successful trip. They liked the arrangements from Europamundo and also thinking to have similar family trips via same provider. Also thanks to TourRadar to make searching, booking of the tours so user friendly!Show more
  Traveled in September 2024
  

  Reply from: Europamundo

  Thank you for sharing your experience! We’re delighted to hear that your uncle and aunt had a successful trip and enjoyed the arrangements made by Europamundo. It’s wonderful to know they’re considering more family trips with us! Thank you for choosing us for your family’s travel needs, and we look forward to welcoming you all on more adventures in the future. Europamundo team

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• 

  Michael

  September 21st, 2024
  4.0
  It was a good trip. Well organized. The Hotels in Prague and Innsbruck were fantastic. The hotel in Zurich was not...
  It was a good trip. Well organized. The Hotels in Prague and Innsbruck were fantastic. The hotel in Zurich was not so good. All the guides were knowledgeable, helpful and accommodating. I would use this tour company again. From the moment we landed our transfer was waiting on use and was very helpful going as far as going into the hotel and making sure we didn't have any issues checking in. Super nice guy. We booked this not knowing what to expect having never done a organized tour but WOW it was a good experience overall and would do it againShow more
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  Traveled in September 2024
  

  Reply from: Europamundo

  Thank you for your feedback! We’re pleased to hear you had a good trip and found it well organized. It’s great to know you enjoyed the hotels in Prague and Innsbruck, and we appreciate your comments about the Zurich hotel. We're glad our guides provided knowledgeable and helpful service. It's wonderful that your transfer experience was smooth and supportive. We're thrilled you had a positive first experience with an organized tour and look forward to welcoming you on your next adventure! Europamundo team

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• C

  Carolyn

  June 6th, 2024
  4.0
  More like a hop on hop off bus depending where you get on and get off - not the usual A to B tour with the same tour...
  More like a hop on hop off bus depending where you get on and get off - not the usual A to B tour with the same tour guide and travellers as we thought. We had a 5-6 day trip and had 3 different coaches, 3 different tour guides and constant changes to who you are travelling with. There was no ‘group meeting’ when we arrived as we were the only ones joining the ‘group’. Very disorganised on the first day as no one explained what was happening and how it worked. Spanish is the predominant language spoken but they did eventually divide off the English speakers. Having said that all three tour guides during the 5 days were knowledgeable and directions each day were clear, accommodation and daily breakfasts were great. We would have preferred to be travelling with the same group for the duration so you could get to know people but not the case which wasn’t clear at time of booking. Lastly, when the time came to pay the balance of the tour the invoice was much more and not clear, we had to contact the Brisbane office to clear this up as we only prepared to pay brochure price so watch that.Show more
  Traveled in June 2024
  

  Reply from: Europamundo

  Dear Carolyn. Furthermore, please note that as indicated in your itinerary, you receive information for the start of your circuit in the afternoon, or this will be available on the informative signs in the hotel reception. Our professional 24/7 customer support service, as indicated in your voucher, is always at your disposal for any questions, doubts, or to report any incidents. Moreover, as we value transparency, we have indicated on both TourRadar and our terms and conditions that all our overland routes, whether in a group or private setting, unless otherwise noted, include the accompaniment of tour leaders (English-speaking) and local guides, if specified. Due to the global nature of Europamundo, groups may be bilingual according to the number of passengers, and the service may be provided in bilingual (usually in English and Spanish), either accompanied by two tour leaders, one for each language, or a single tour leader explaining in both languages. Please note that any change of guide or coach is solely based on operational reasons, offering flexibility to our clients. Fellow travelers may have different itineraries and need to change guides or coaches to join the next group for the subsequent segment of their circuit. Once again, we apologize for any shortcomings you faced during the trip, and we thank you for taking the time to leave us your review. Europamundo team.

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• 

  Cheryl

  June 1st, 2024
  4.0
  Our guide, Guillermo, was awesome!
  Traveled in May 2024
  

  Reply from: Europamundo

  Hi, So great to hear! Thanks for the kind words about Guillermo. Europamundo team :)❤

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• R

  Roger

  September 18th, 2023
  3.0
  The excursions were a lot of fun however the tour guide for the church tour was so poorly equipped. She had lots of...
  The excursions were a lot of fun however the tour guide for the church tour was so poorly equipped. She had lots of information, but how she tried to keep the group together, was using a piece of newspaper instead of a flag, or some kind of marker, so she was easily lost in the crowd. Someone made a suggestion that she needed to get a flag, or some thing that is more easily noticed and her comment was “oh well this is good enough”. Our tour guide for the Prague tour her English was moderate and sometimes hard to understand and I feel that the tour overall was very poorly organized,. Our tour guide from Prague to Switzerland his English was so poor, we could barely understand him, and as a result, we were left in Lucerne and had to find our own way back to the hotel. The hotel in Prague was terrible, the hotels at the other locations were nice. Overall, I would give this rating below average only because the tour guides were just unorganized, The excursions were very good and a lot of fun…There was not enough time left in the day to eat. We were either running latte for the excursions and it was late in the day before we can had time to eat dinner ..????Show more
  Traveled in September 2023
  

  Reply from: Europamundo

  Dear Roger, Thank you very much for sharing your thoughts about the tour with us. We are delighted to hear that you enjoyed your excursions. We take pride in carefully designing our itineraries to ensure the satisfaction of our clients. We regret to hear that some aspects of the tour did not meet your expectations. Regarding the accommodations, I kindly inform you that, as outlined in our terms and policies available on our website, our accommodation is not based on luxury hotels. Please keep in mind that standards, bed sizes, and room dimensions can vary between hotels of the same class, in different countries, and even within the same country. As we value transparency, our catalog of hotels is available on our website, and all your assigned hotels fall within the category of our cataloged hotels. Regarding your accommodation in Prague, I personally stayed in this hotel, and the reviews and ratings of the hotel are above 4 stars. If you encountered any specific problems in your room, as outlined in your "My trip" link, you should have reported them to the front desk. If the problems persisted, you should have reached out to our 24/7 support line numbers available on your voucher to report the issues with the guide's English and the hotel. Unfortunately, since we did not receive any communications regarding these issues while you were still on the tour, we could not address your report in real time. We apologize for any inconvenience this may have caused. Once again, we thank you for bringing your concerns to our attention and for helping us to improve. Europamundo team

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• 

  melissa

  August 30th, 2023
  4.0
  The hotels that we stayed in are nice. We had two guides throughout the 6 day tour.
  Traveled in August 2023
  

  Reply from: Europamundo

  Hi Melissa. We are thankful that you took the time to give us a positive review of your tour experience. We are delighted to learn about your positive encounter with our professional tour guides. Our belief is that these guides are the heart of each tour, as they have the ability to create unforgettable memories for our passengers. Europamundo team ????❤

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• A

  Amirrudin Mohamed

  May 26th, 2023
  4.0
  Overall is good. The tour guide shd have more knowledge. The bus shd be better and wifi available during long...
  Overall is good. The tour guide shd have more knowledge. The bus shd be better and wifi available during long voyages. Time given for us to shop is limited.Show more
  Traveled in May 2023
  

  Reply from: Europamundo

  Hi, So great to hear! Thanks for the kind words about ours guides. Europamundo team :)❤

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• L

  Lisa

  October 23rd, 2022
  3.0
  Whilst I enjoyed all the countries visited I think it needs to be made clear on the website that you won't be in one...
  Whilst I enjoyed all the countries visited I think it needs to be made clear on the website that you won't be in one group for the whole tour and people will keep joining and leaving as all the Europe tours overlap randomly. This seems very confusing for the guides which is why they can seem stressed/impatient at times. Loved our tour guide John who was with us from Prague to innsbruck. Didn't like that a lot of the hotels were nowhere near the city centre which meant when you had 'free time' you had to find your own way to the city at a cost to yourself. Not many of the hotels had kettles in the room either which is a massive negative for me. The lunch at top of innsbruck was very basic and poor - only given water to drink and no dessert. Salad was a few leaves and strange pasta with applesauce as main? Tour guides need to give you their contact number in case you get lost/running late for meeting time rather than threatening to leave you in another city/country. Switzerland itinerary could be tweaked as doesn't make sense to stay in Zurich (30mins out of city) when it isn't even part of the tour. Either include in tour or stay in lucerne and then could fit more in and do lucerne 1 day then perhaps grindlewald/interlaken/jungfrau another day. Some of the tour order was strangely organised. As a solo traveller it was difficult to form any kind of friendship/companions as groups kept changing. Also, tour is listed as 'English speaking tour' Not multi lingual tour yet most of it was done in Spanish predominantly with a mediocre bit of English to give us the main facts. If it is going to be a multi lingual tour this needs to be advertised as such as this wastes time on tour, can be tiring and causes confusion/delays. Overall I would not use Europamundo again as although I like some of the itinerarys I do not like the set up. I prefer to travel in 1 group pref a max of 20/25 of similar age group.Show more
  Traveled in October 2022
  

  Reply from: Europamundo

  Your feedback is valuable, and we're committed to making necessary adjustments to enhance our services. Thank you for sharing your thoughts. Europamundo team

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• V

  vijayalakshmi

  April 18th, 2022
  5.0
  I had good experience, they booked all 3 star hotels. Guides were very friendly.
  Traveled in April 2022
  

  Reply from: Europamundo

  We extend our gratitude for your review and eagerly anticipate the opportunity to have you in your future journeys. We' re delighted that you had this incredibly experience with us. Europamundo team :D❤

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• S

  Sam

  January 13th, 2022
  1.0
  My entire family removed from tour over positive COVID test left stranded waiting for taxi middle of street to take...
  My entire family removed from tour over positive COVID test left stranded waiting for taxi middle of street to take us to hotel. I had to pay all expenses out of my pocket without any reimbursement, no refund of lost tour costs no follow up to see if family ok. The worst organized tour ever taken. This is unacceptable, tour operator was not prepared for these situations that may happen. Very disappointed ☹️Show more
  Traveled in December 2021
  

  Reply from: Europamundo

  Hi, We apologize for any inconvenience you encountered during your tour and once again, we thank you for sharing your feedback with us and for helping us improve. Europamundo team :D❤

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