Canyon Country Showcase

Traveler Reviews

• 

  Anne

  October 2nd, 2023
  5
  the canyons were amazing each one different , , our guide was brilliant explaining what we would see, and how the...
  the canyons were amazing each one different , , our guide was brilliant explaining what we would see, and how the rocks and canyons were formed, the optional extras were worth it, especially the helicopter through the Grand Canyon. The flight was brilliant and the grandeur of all the canyons breath taking, The trip was tiring as early starts of 6am /7am but could understand why that was necessary, an extra day in Durango would have been nice so we could of had a trip on the train,, maybe something to consider for future trips, We both thoroughly enjoyed the tour and would recommend itShow more
  • 
  • 
  • 
  • 
  • 
  Traveled in September 2023
  

  Reply from: Costsaver

  Thank you for your feedback. We are always delighted to learn that our valuable guests have returned home from our guided trips with happy memories. We appreciate your comments as we are always aiming to provide the best travel experience for our guests, and it is only through your valuable feedback we can continue to evolve and maintain the impeccable service and standards that we are known for and assist us in seeing where we can improve our itineraries. That said, we are without a doubt happy to have been given the opportunity to host you with Costsaver and we hope to welcome you back to travel with us again soon.

  Show more
• 

  thomas

  October 5th, 2022
  4
  Enjoyed the trip overall
  Traveled in September 2022
  

  Reply from: Costsaver

  It’s always great to read when our guests return home from our guided trips with fond memories and a thirst for even more travel experiences; as such, we thank you for sharing your feedback.

  Show more
• M

  Maria Inmaculada

  April 29th, 2022
  1
  In summary: helplessness, greed of the company and discrimination. On the first day of the tour the director makes...
  In summary: helplessness, greed of the company and discrimination. On the first day of the tour the director makes you sign a document on covid health of which he does not give you a copy. You share a room with a woman who spends several days prostrating in bed, with a cough and a bad body, and barely moving from the bus. You are worried because most of the travelers are elderly. Trusting that the tour director wants to help me, I allow him to take photos of my personal papers. Costsaver drops me off at a hotel on the outskirts of a desert town, where I have no access to medicine or a supermarket. The director of the tour wants me to stay paying in a very expensive hotel, without knowing how many days my stay will be extended. I complain to the director and he gives me false information about the cost of another hotel in downtown. The next morning the director, who has a copy of my personal documents, asks me for my credit card number and I refuse to give it to him. I spend the morning, being sick, trying to arrange my transfer to another hotel. The whole group has left and they leave me abandoned in a desert city where I don't know anyone. I feel monitored by the director and a supposed friend of him. Both send me messages, but do not fix anything. I think they wanted being protected, not protect me. Costsaver saves money for half the trip (which was 12 days), and other expenses that they obliged me to do without me needing it. Once sick, it does not leave me at the beginning or at the end of the tour. I have no record that my roommate was asked for any tests, and it coincides that I am a woman traveling alone, and the only non native English Speaker of the group. The director has kept a copy of my personal documentation, so I feel unprotected and in his hands. I recommend that women not to travel alone (specially without a man) on a Costsaver tour of the USA, above all if you are not a native English speaker or do not have English as your first language. I have received a document from Costsaver that says that I rennounced to continue my tour voluntarily. I have sent back this: You are not ashamed to lie, force, manipulate and mistreat a clientShow more
  Traveled in April 2022
  

  Reply from: Costsaver

  Thank you for sharing your feedback here with us. We very much regret to learn that you had tested positive for Covid-19 whilst travelling with Costsaver, as we know that this was not something you were hoping to face during your vacation. As well as this, we are sorry to hear that you may not have felt well-looked after by our team, especially as all of our representatives are trained to be able to assist our guests with the utmost care when situations like this arise. With this in mind, please be assured that your feedback has been shared with our Operations Department for their attention. Furthermore, please don't hesitate to reach out to our Guest Relations Department should you wish to raise your concerns with Costsaver directly and in greater detail. In the meantime, we hope that you are well and have since made a full recovery.

  Show more