La Dolce Vita - 11 days

Traveler Reviews

• PC

  Pam4.0•October 2026
  We had a good time. I think giving better directions to the Hop on-hop off bus would have been a big help. There are...
  We had a good time. I think giving better directions to the Hop on-hop off bus would have been a big help. There are several different companies in Rome. Also let people know about the subway. We found it to be exceptional and had we known about it day one our trip would have had a much smoother start. Contracting to another company was interesting. We had 53 on our bus, it slowed everything down and limited our time in stop locations. With that many people, getting food served took forever and getting people through the bathroom stops was a challenge. Also there was no bathroom on the bus. The Raffaello in Florence was a dump! I would give it 2 stars. The first room stunk like someone threw up or meat was left spoiling in it. They did change our room but the hotel on a whole needs a good deep cleaning and updating. The breakfast was horrible, the coffee (made in a machine) was more tea like than coffee, the staff was split 50/50 on politeness. Day two we went to a local cafe for breakfast because when we went to get coffee we saw no improvement from the day before and the breakfast was not worth it. One other thing we thought, when we stopped for shorter stops we would have preferred the option to break away from the group and be given a meet up time & location. I don't remember the stop but we really wanted to explore more of the little town but sticking with the group we got to see the town square... wasn't horrible but it wasn't a spot I would have chosen to spend my time. The shops were calling our name and we didn't have time to stop in them after the long walk to the square. Over all it was a good trip.Show more
  Traveled in September 2026
• TN

  Thien3.0•September 2023
  A mixed bag. On the go Tours contracted Carrani Tour, which was not our choice. Carrani operation in north Italy was...
  A mixed bag. On the go Tours contracted Carrani Tour, which was not our choice. Carrani operation in north Italy was ok, except for the hotel accommodations. We booked 4 stars hotel but some of the rooms were no better than 3 stars, very disappointing. The south Italy operation was chaotic. Our group was split up in three different hotels and could not dine together. Overall, it was an average tour.Show more
  Traveled in September 2023
  

  Reply from: On The Go Tours

  We are sincerely sorry to note some frustration in terms of the coordination of the group, and appreciate that you and your party are allowing us the opportunity to investigate the concerns raised with our customer care team.

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• AN

  An2.0•September 2023
  This is the second time I booked with Tour Radar, the first was above average overall but this one was poorly...
  This is the second time I booked with Tour Radar, the first was above average overall but this one was poorly organized from the start. We are a group of 4 from Canada and the US and this is an opportunity for us to spend time together in Italy. We booked separately but specifically insisted on being together, and if one of us can't be confirmed, none of us would go. I was confirmed right away but it took a week for Tour Radar to confirm the other 3. And communication was sloppy between Tour Radar and On the Go. (I have kept the conversation copies) In Rome, there was a confusion with the rooms between the hotels Bettoja Mediterranneo and Massimo and eventually the 4 of us were put in 3 different hotels, me in Hotel Diana 2 blocks away, having breakfasts alone every morning. I spent the first night at the Mediterranneo in a 1-star room no bigger than a dorm room with no refrigerator and a less than twin sized bed even though I had paid an extra $900 for a single occupancy accommodation! In Sorrento, we were promised dinner in, I supposed, a nice restaurant as a group and men were asked to wear a jacket. Instead, we were separated at 2 different hotels, 20 minutes apart and dining at our respective hotels. And it was supposed to be our reunion !! Furthermore, our tour guide Ludovica was absolutely worthless, no help whatsoever. (But to be fair, the first 5 days of the tour was a delight with our tour guide Clara and driver Luigi. They were very professional and deserved to be commanded.) The next afternoon, we were picked up 30 minutes late to go back to Rome, waiting in the heat, out in the street. I felt like Tour Radar had dropped the ball this time around and that I should be reimbursed for a portion of the trip otherwise I will not book with Tour Radar or On The Go again.Show more
  Traveled in September 2023
  

  Reply from: On The Go Tours

  We are sincerely sorry to note some frustration in terms of the coordination of the group, and appreciate that you and your party are allowing us the opportunity to investigate the concerns raised with our customer care team.

  Show more
• TN

  Thi3.0•September 2023
  The itinerary was perfect. The tour guide for the North part was excellent but the one in the South wasn't that...
  The itinerary was perfect. The tour guide for the North part was excellent but the one in the South wasn't that helpful. The food was average in general, one lunch was quite good but we had two not so good meals. The main problem with my trip is that before booking I sent an email stating that we are a group of 4 people and we would like to have the same bus and the same hotel for the tour. That was the condition before booking, if not we will not go. After one week we got the confirmation that everything is good, go ahead and pay. It turned out that since day one in Rome, they gave us 3 different hotels! Every time in Rome we had to stay in different hotels. Then in Sorrento, again we were separated. Most of the group got nice hotel but we were booked at a hotel that definitely, cannot be considered as a 4* hotel, I would give a 2*. I consider this as a breach of contract because the tour operator did not follow through with our condition for booking.Show more
  Traveled in August 2023
  

  Reply from: On The Go Tours

  We are sincerely sorry to note some frustration in terms of the coordination of the group, and appreciate that you and your party are allowing us the opportunity to investigate the concerns raised with our customer care team.

  Show more
• HT

  HITENDRA4.0•August 2023
  The first 7 days were excellent with Clara, our tour guide. She was knowledgeable, coordinated the schedule to make...
  The first 7 days were excellent with Clara, our tour guide. She was knowledgeable, coordinated the schedule to make sure everything was on time and everyone was included. She was also fun and interesting with a good sense of humor. The tour guide for the last three day, Ludovica, was not communicative or very friendly. On the day we arrived in Sorrento we were dropped off at a street corner and told our hotel was just up the road. It turns out the hotel was over a mile uphill and Ludovica never mentioned that the hotel would provide a shuttle. We ended up climbing up the hill with our luggage in very hot weather. It is very disappointing that the tour guide did not communicate this.Show more
  Traveled in July 2023
  

  Reply from: On The Go Tours

  We appreciate you taking the time to post your feedback.

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