Mexico City to Oaxaca: Pottery & Aztec Pyramids

Traveler Reviews

• MR

  Michael2.0•February 2026
  Tour # 2604517 Yvonne and Michael Rosenblatt Feb 9-15q To TourRadar: My wife and I just completed the 7 days Mexico...
  Tour # 2604517 Yvonne and Michael Rosenblatt Feb 9-15q To TourRadar: My wife and I just completed the 7 days Mexico City/Oaxaca tour: Here is a list of defects we experienced, compared to what was promised: 1. No transport was available from the Airport on our arrival 2. We took a cab to an incorrect hotel, as poorly described in your tour plan 3. We paid a cooperative porter to help us carry and walk the 3 blocks to the correct hotel 4. No hand transport of our luggage was made during the transitions our luggage between sites 5. The actual tour was conducted by GAdventures, which was not the same as the tour we signed up for 6. 6. We could not reach your company from the telephone numbers we called at the airport, as being unavailable or disconnected 7. Other than the ordinary breakfast service, there were no other meals provided, which did not agree with the 2 meals advertised 8. We got no refunds for the transport fees we paid, despite our expectation that the transport was included. 9. The hotels provided were a significant downgrade, compared with what was advertised. This tour was a disaster. We will never recommend nor take any more TourRadar/GAdventure tours. Our Recommendations: If you are interested in improving your services, I would recommend you make these changes. 1. Explain clearly which meals will be provided 2. Explain that there is no luggage service entering or leaving hotels. 3. Explain ahead of time that you are a tour consultant/expeditor and not actually the tour leaders, and that differences in advertised services will occur. 4. Don’t make promises regarding your hotels, which you cannot provide 5. If you are a discount provider, explain honestly that you are not offering a premium service and that your tours will require customers be able to lift and manage their own luggage. 6. Advise your clients ahead of time how to arrange airport transportation. Many of your clients are “used” to this service. 7. Many of your customers are retirement-age and used to a much more successful experience. This is your customer base. You need to respect that. Refunds expected: 70 dollars to the hotel, 29 dollars to the airport Refunding these costs will go a way to encouraging us to provide a more positive tour rating.Show more
  Traveled in February 2026
• BR

  Beverly4.0•May 2025
  While I mostly enjoyed my trip, there were a few issues that interfered with full enjoyment. I arrived in Mexico City...
  While I mostly enjoyed my trip, there were a few issues that interfered with full enjoyment. I arrived in Mexico City one night ahead and when I went to my room, I saw it had a king sized bed. I called the front desk immediately to ask about this, since I was traveling as a single and was supposed to be sharing a room. The desk clerk, the same one who had checked me in, told me there's no mistake. I explained again and she became impatient, insisting this is how it was booked. The next night, after returning from a longer than expected round trip walk to a restaurant for dinner (and drinks) with the group, I was told I had to pack up (once I was told there was no mistake (I had unpacked quite a bit) and it would have to be tonight. I am an older person, was very tired and the walk had been a long one. I have foot and ankle problems and was having some pain after the walk which had been described as just a few blocks but was much longer. I checked with my roommate now that I knew who she was. She had also been there a day early. All of this could have been resolved the day before or earlier on this day. So I ended up staying in the room and paying the full cost for 3 nights, in addition to what I had paid for the trip including a room. There was no acknowledgement from the same hotel clerk who in fact was rude, and certainly no apology. The tour guide was not particularly understanding either. The "planned roommate" and I made the decision together. In Puebla I again paid for an individual room on top of what I'd already paid for the trip. When we arrived in Oaxaca we decided that we would share the room as planned. The room was not shareable for 2 strangers. There was no AC, no window, and the toilet was just a couple of feet away from one of the beds. The safe was broken. It was claustrophobic. After much confusion and negotiation with the desk staff ( a very helpful man), the roommate decided to go to another hotel and I had to pay extra. But the lack of appreciation for this situation and the changing plans that often didn't match what he'd said before, created a lack of trust in our tour guide and left us feeling frustrated and for me, exhausted. The other issues that I should mention for the sake of future travelers with this group, were the distances that we walked. I specifically asked before booking the trip about what the walking and terrain would be like so that I could decide if this was for me. I was told that walking would be fairly limited. But our guide had specific places, especially food markets where we frequently ate, that seemed like there was some sort of connection. Though we enjoyed these types of food places for a while, we eventually spoke up about wanting a different experience, especially in restaurants. The Pyramids were wonderful but I wish I had known how difficult they'd be for me to navigate. It didn't seem to me that our guide was under any understanding that there were limitations for some of us. But in the end I managed it all even if it meant going down the steps sitting down. Finally, one of my biggest frustrations was in the guide himself. There was much that was good, but his constant referencing to the superiority of the Spanish over the civilizations in Mexico, as well as some totally wrong characterizations and outdated wording about what occurred when the Spanish arrived was so off-putting for me, a student of history and anthropology, that I simply wandered away during these long lectures designed to uphold his own Spanish identity. I also got a sense of where he stood on certain aspects of politics, race and immigration in the US where I have lived since 1968. He believed that he knew more about it than I did and there were shades of racist ideology that let me know where he stood. I enjoyed meeting the people in the group, the transportation between cities was fine, and I have tons of amazing pictures. I would have like more options for a single person to do on free days but even that was satisfying. The guide was a nice man, informative in certain ways, funny and mostly a seemingly decent person, but the issues I've laid out here need to be taken into consideration.Show more
  Traveled in March 2025
  

  Reply from: G Adventures

  Thank you for your honest and thorough review, Beverly. We have passed on your feedback to the relevant teams for their review, and will have someone from our Customer Care team contact you to discuss your experience.

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  Evelyn4.0•October 2024
  The guides were excellent and the itinerary was pretty good. Most of the hotels provided were ok. The first hotel had...
  The guides were excellent and the itinerary was pretty good. Most of the hotels provided were ok. The first hotel had a sewer smell in the bathroom, after that one, the rest were ok. The problem with this tour is that in order to see the sites you have to pay extra for most of the activities and the tipping kinda gets out of control. I wish I had an extra day in Oaxaca, I don’t think the allotted time was enough.Show more
  Traveled in October 2024
  

  Reply from: G Adventures

  Thank you for sharing your feedback with us, Evelyn. We will pass your concerns on to the appropriate teams.

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  Matthew5.0•March 2024
  Short but sweet. Fast, safe, and friendly. I think G has a vibe different than other tour groups, that leans towards...
  Short but sweet. Fast, safe, and friendly. I think G has a vibe different than other tour groups, that leans towards 'adventure', 'flexibility' and value, which lets you build your own level of fun. I think this leg of the mexico highlig...Show more
  Traveled in March 2024

  Review collected by G Adventures
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  David5.0•October 2023
  Fun and informative.
  Traveled in October 2023

  Review collected by G Adventures
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  Cheryl5.0•October 2023
  We will definitely plan another trip with G adventure as this was very positive and lots of fun. Liam was fantastic,...
  We will definitely plan another trip with G adventure as this was very positive and lots of fun. Liam was fantastic, a real asset to the G family.Show more
  Traveled in October 2023

  Review collected by G Adventures
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  Johanna5.0•February 2024
  It was a very wonderful week, enjoyed everything of it!
  Traveled in February 2024

  Review collected by G Adventures
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  Gregory5.0•December 2023
  Great trip. Highly recommended.
  Traveled in December 2023

  Review collected by G Adventures
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  Stephanie5.0•October 2023
  One of the best experiences of my life!
  Traveled in October 2023

  Review collected by G Adventures
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  Parker5.0•May 2024
  I thought it was a lovely tour but I must say, I enjoyed the company but I'm not sure it was exactly the right tour...
  I thought it was a lovely tour but I must say, I enjoyed the company but I'm not sure it was exactly the right tour for me; I think I enjoyed having others around but being on the more experienced side of things, I absolutely could have done the tour...Show more
  Traveled in March 2024

  Review collected by G Adventures