We recently returned from our group tour to Greece and Turkey and while there were certainly memorable moments, there...
Thank you for taking the time to share your feedback. We're pleased to hear that you enjoyed many aspects of your trip and that there were memorable moments along the way. At the same time, we appreciate your detailed comments, which help us improve and clarify how our tours are organized.
We’d like to take this opportunity to clarify a few important points regarding the planning and structure of your tour.
Your booking originated through our Colours of the Mediterranean tour page on TourRadar. As such, our offer was initially based on the itinerary and structure of that specific tour, assuming that was the program you were interested in. The itinerary mentions that the Greek Island segment is semi-independent, where accommodation, ferry tickets, and transfers are arranged, but no tour leader is included for that portion.
However, as your booking was for a private tour, we went a step further and assigned our experienced tour leader to accompany your group through the islands to ensure a smooth and supported experience. This was not something we had originally included in the quoted price, but we were happy to provide it to enhance your comfort and service.
Being a private tour, the itinerary, accommodations, duration, and inclusions were all flexible and could have been customized prior to booking. For example:
The single full day in Istanbul was chosen as part of the custom itinerary. If your group wished to spend more time there, additional nights or post-tour accommodation could have easily been arranged upon request.
The hotels and rooming arrangements were shared with you before the tour was booked, giving you the option to request upgrades or changes at that time.
Likewise, additional optional tours or excursions—particularly on the islands—could have been requested in advance or on-site through your tour leader, as she was available throughout your stay.
Regarding the travel time: the movement between Greece and Turkey and the island-hopping segments do involve some long travel days, especially considering ferry availability and the need to cross international borders. These were clearly outlined in the itinerary that was provided and agreed upon before the trip. We worked within the best ferry schedules available at the time to ensure your transfers were as efficient as possible.
As for meals, the Turkish portion of the tour included five dinners as specified. The Greek portion, as a semi-independent segment, was designed to give guests freedom to explore local dining options. If your group had preferred a more inclusive meal plan in Greece, we would have gladly arranged that as part of the customization before booking.
We always aim to deliver personalized service and clear communication throughout the planning process, and we’re sorry to hear that some expectations were not fully met. Your feedback is invaluable, and we will continue to refine logistics to future travelers.
It was a pleasure organizing this tour for your group, and we do hope to welcome you again in the future.
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