Highlights of Spain (Classic)

Traveler Reviews

• JS

  Joel3.0•November 2025
  The tour guide, bus driver and the bus were very good. We should have read more reviews beforehand. Everything that...
  The tour guide, bus driver and the bus were very good. We should have read more reviews beforehand. Everything that folks have been commenting on regarding the downgrade in meal quality and the hotels and their locations is spot on. I want to focus on a problem we had during our two nights in Seville. The toilet broke several times causing numerous evening repair visits. When we returned I wrote to customer service. I received an automated response that they need a month to investigate. A month went by. I emailed again and was told that they were too busy and needed to wait. It’s now almost six weeks. They have no direct phone number. Their own sales staff have to text them. If you have a problem do not hold your breath waiting for a reply from corporate customer service. It doesn’t exist.Show more
  Traveled in October 2025
  

  Reply from: Insight Vacations

  Thank you for travelling with us and for taking the time to share your detailed feedback. We appreciate you highlighting the positive aspects of your tour and are pleased to hear that you found the Travel Director, Coach Driver and coach to be very good. We are sorry for the difficulties you experienced during your stay in Seville, particularly the repeated maintenance issues in your hotel room. We understand how disruptive this must have been and regret the frustration it caused during your holiday. We also acknowledge your concerns regarding meal quality and hotel standards, and appreciate you sharing this candid feedback. While we are very sorry for your experience, we are pleased to confirm that our Guest Relations Team has provided you with a refund. We hope this resolution has concluded the matter to your satisfaction. We also regret the delays and lack of timely communication you encountered when contacting Customer Service after your return. This is not the level of service we strive to deliver, and your comments have been taken seriously and shared with the relevant teams for review. Thank you again for bringing these matters to our attention. Your feedback is invaluable in helping us improve, and we appreciate you choosing to travel with us.

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  Mary2.0•June 2023
  We were extremely disappointed with our recent tour of Spain. In 2019 we toured with Trafalgar to Peru and thought...
  We were extremely disappointed with our recent tour of Spain. In 2019 we toured with Trafalgar to Peru and thought it was excellent. Our AAA travel agent indicated that an Insight tour would be a step above Trafalgar. It was certainly more expensive, but otherwise missed the mark entirely. We spent a lot of time on the bus traveling from one site to the next. This was all highway travel, so any views of the countryside were limited. Once we arrived at our destinations, there was very little free time for exploring the areas. Most of the time was taken up with a tour of a church via a local guide. The sites selected for the guided tours were over crowded because they were the standard tourist attractions. No thought was given to exploring out of the way authentic Spanish sites. While traveling by bus, we stopped for four days of the eight-day tour at what we would call “truck stops” for lunch. These were highway rest stops with cafeteria style restaurants. The food was consistently poor. How much time would have been lost to drive into a local city and dine there? Also, why was all the travel confined to a bus? Spain has high speed rail lines. A lot of time could have been saved if trains were used for the longer distances. Our travel Director kept reminding us that the tour was called “Highlights” of Spain – meaning that it was meant to be a quick trip in order to get them all in. This is not how we envisioned it. When we finally got to our last destination (Madrid) by 5 pm after riding all day on the bus, we had about an hour before returning to the bus to ride to dinner. The trip description shows 2 days in Madrid…we only had one. Our tour director, Kristy Power, told us not to expect the same quality of meat in Spain that we would get in our home countries. We have traveled to many other European countries and have not found this to be the case. She also pointed out the toilet on the bus, but asked that we not use it as a convenience – only if we really needed it because it could not accommodate use by everyone on board. On the last day of the tour, while on the bus, our tour director spent quite a bit of time explaining the trip review request that we would receive. She indicated that rating her with a score of 7 or 8 did not really mean it was good – that nothing but a 9 or 10 would reflect that. She then announced that she and the driver had received a raise this year and that this meant that the tips that we pre-paid would not cover the new tip rate. She told us she would be happy to help us calculate the additional tips owed. In addition, for those who did not pre-pay tips, she gave an amount per hour for tips that would be sufficient to incorporate the recent raise.Show more
  Traveled in May 2023
  

  Reply from: Insight Vacations

  Thank you for sharing your review of the Highlights of Spain trip. We genuinely regret to read that there were a few different aspects that had ultimately fallen beneath your expectations, especially as our teams always strive to provide our valued guests with the most comfortable, enjoyable and enriching itineraries. That said, we note that you have also written directly to our Guest Relations Department to outline your concerns, and we are pleased that someone from the team was able to respond. We still hope that you returned home with some good memories of your time away, and we are wishing you all the best in your future travels.

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  Christine5.0•September 2022
  Wonderful trip! Tour guide was fabulous!
  Traveled in September 2022
  

  Reply from: Insight Vacations

  Thank you for choosing Insight Vacations for your travels, and we hope to have the opportunity to provide you with an even more enjoyable experience in the future.

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• M

  MadanLamichhane4.5•November 2019
  Our Travel Director Dominic Nemer(DOM) was a Rockstar, a person with the wealth of knowledge and great organizational...
  Our Travel Director Dominic Nemer(DOM) was a Rockstar, a person with the wealth of knowledge and great organizational skills. Coach Driver Rui was another great expert, was very professional and ensured the safety of the guests during the trip. Great Itinerary, nice accommodations and great Meals.Show more
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  Traveled in November 2019
  

  Reply from: Insight Vacations

  Thank you so much for sharing this with us. We are very happy to learn that you enjoyed every bit of your Insight Vacations experience in Spain; from our very knowledgeable staff to our wide-ranging itinerary. Most of all, we truly look forward to our next journey together soon.

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• BM

  Barbara5.0•July 2019
  Came home with wonderful memories of Spain. Looking forward to our next insight vacation!
  Traveled in June 2019
  

  Reply from: Insight Vacations

  Thank you for sharing this with us, it is brilliant to read about your time in Spain with Insight Vacations. We are very pleased to know that you were able to see and experience all the magnificent sights on your trip. That being said, we truly look forward to exploring more of the world with you soon.

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• P

  PaulaRizos5.0•July 2019
  From the first day of our trip, we were welcomed by our Travel Director, Maria who made the entire experience...
  From the first day of our trip, we were welcomed by our Travel Director, Maria who made the entire experience amazing. Her knowledge of the destination and of course the local experts who shared with us, the ins and outs of the beautiful sites and cultural attractions, is something we will always remember The itinerary was beautiful and the everyone had a great time. Meals and accommodation were excellent.Show more
  Traveled in June 2019
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  JuliaWong5.0•March 2019
  My Highlights of Spain trip was amazing! I booked, showed up, and everything was taken care of! I have always wanted...
  My Highlights of Spain trip was amazing! I booked, showed up, and everything was taken care of! I have always wanted to visit the Southern part of Spain and this trip ticked off so many cities on my bucket list. The food quality was great (iberico ham and sangria, yum!) and the hotels were really nice! Lola was the BEST and really made the trip special. After 9 days of travelling together, she treated us to her beautiful singing at our Farewell dinner. Not a dry eye in the house!Show more
  Traveled in June 2018
  

  Reply from: Insight Vacations

  Thank you for informing us about the wonderful time you had in Spain with Insight Vacations. We are delighted to hear that your Travel Director went above and beyond to make your time on the road a memorable one. Furthermore, we are without a doubt happy to have hosted you and we look forward to journeying with you again soon.

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• K

  Kalli5.0•February 2019
  This trip through Spain was perfectly planned. We visited all the main cities and sights but also included many...
  This trip through Spain was perfectly planned. We visited all the main cities and sights but also included many unique experiences like learning about the process of cooking traditional Paella at a family owned restaurant. Our Tour Director was exceptional and always surprised us with local treats such as “horchata de chufa”, a drink made from tiger nut milk which is actually a root vegetable, delicious!Show more
  Traveled in March 2018
  

  Reply from: Insight Vacations

  We are very pleased to hear that you enjoyed every moment of the Highlights of Spain trip with Insight Vacations. Furthermore, we are elated to know that our carefully crafted itinerary alongside our dedicated staff set the perfect tone for a memorable experience on the road and we certainly look forward to welcoming you back to discover more great destinations in the near future.

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• IP

  Ian5.0•April 2016
  Our experience was brilliant. Loved Spain, the tour, tour guide and bus driver. We saw so many amazing places of...
  Our experience was brilliant. Loved Spain, the tour, tour guide and bus driver. We saw so many amazing places of interest and stayed in wonderful hotels. Show more
  Traveled in March 2016
• JF

  Julie5.0•December 2015
  The itinerary was jam-packed, and we covered 3000 kilometres in 7 days. Guests on our tour included families, several...
  The itinerary was jam-packed, and we covered 3000 kilometres in 7 days. Guests on our tour included families, several sets of mother/son mother/daughter pairs, couples and singles. It is a credit to our tour guide Mark that he maintained excellent professional relationships with all 40 of us and made sure everyone felt included. I had never been to Spain before and this trip was an amazing introduction to its history, geography, culture and customs. I have had a real taste of Spain and can't wait to go back and do more Insight tours and see the rest of this amazing country.Show more
  Traveled in July 2015