Italy from the north to the south

28 Reviews

Excellent

36%

Good

43%

Average

21%

Rather Poor

0%

Bad

0%

• CL

  Carla
  Written on October 17, 2018

  4.5 - Excellent

  I think the entire experience was almost perfect!, Italy is a very beautiful country...Carlos was a good guide and kept everything well organized. It was just at the second part of the trip... the adds on for Sorrento and Capri where Carlos was no longer the guide but somebody else, that we all felt the difference with many transfers in Rome and then in Pompeii and finally another one to go to the hotel.. then, the pick up to Sorrento was a 6:00am and the hotel provides breakfast at 6:30 am, therefore even if the itinerary include that day breakfast, we have to pay for a snack and coffee in between transfers. The Hotel in Rome start great and the second time was ok too but from our way back from Sorrento, just the last night in Rome before coming back home, we got a not really nice room, by the side of a train station, we could barely sleep... and we still have ahead an 8hr flight back to Canada. :(

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• DD

  Daniel
  Written on October 3, 2018

  3.5 - Good

  To start with, NONE of the hotels initially advertised by WingBuddy -on the tour brochure- were actually provided to us during the trip. In all cases those provided were further from the city center and had some had a lower rating. Actually, even the one named on the final tour voucher was not provided on the field, while they try to hide by the "or similar" hotel label. This is a clear case of advertising one thing and providing another one, so I will never ever trust them again! Then, the pleasant guide Nicole -from Carrani group running the tour in Italy- did provide some good information. However the tour did require many times to be on the bus at 7:15 - 7:30 am, and on the day going to Sorrento it was 6:30 am, just for them to finally collect al of us from all hotels and leave for Sorrento at 8:00 am. Finally, on the trip from Venice to Rome we did stop on Montepulciano for barely 1.5 hrs -for lunch and visit as well !!- just to get back to Rome at 5:30 pm !?!? Together with some other meal times, Carrani tours company seems to do what fits them better and not the paying customer, so I will avoid them in future. All in all, it was an interesting cultural experience but at a tiresome pace with less than optimal traveller experience and a pretty disappointing tour operator experience.

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• A

  Anonymous
  Written on September 9, 2018

  2.5 - Average

  Accommodation were below standard. The showers doors were too small in most of the hotels with bearly enough space to fit through. Hotel in Venice was disgusting with broken door handle and a toilet that did not flush. At the end of the tour instead of being dropped at the hotel we are made to change to a small bus on the side of a road in the rainwhere there was insufficient room for all the luggage and one of the passenger had to hold big suitcases on his lap.

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• JB

  Joyce
  Written on August 25, 2018

  4.5 - Excellent

  overall a great trip. it definitely packs a lot in, but so worth the time!

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• 

  Pedro
  Written on August 12, 2018

  5.0 - Excellent

  Patricia did an excellent job and I cannot forget our driver Paulo.

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• JL

  Julie
  Written on August 9, 2018

  3.5 - Good

  Our guide was not very personable. He seemed aloof most of the time and frequently gave us conflicting information, especially regarding meeting or departure times. He didn't encourage or facilitate getting to know the rest of our travel group. He did speak English very well though. Our breakfasts were ok but we had to miss two due to early departures. The first provided dinner, at the Hotel Rafaelo in Florence, was very bad and so was the service. The dinners in Venice were much better though. Overall, the Hotel Rafaelo is fairly disappointing. It is just a worn out hotel. The brand new bus we had for the majority of our trip (Italian Dream portion) was extremely nice as it had good leg room, wifi, and USB charging ports. The other buses we were on for the Amalfi Coast extension were not very nice and one even had a non-functioning front door but we were not on those buses for more than a few hours. We LOVED the hotel in Sorrento. It was a wonderful ending spot for our trip. A few of our private shuttle drivers (eg to the airport) did not speak English and that caused confusion. Our final driver had been given the wrong information and initially was headed to the wrong airport but we were tracking the route on mapping apps and realized the mistake so we alerted him. Thankfully it only added about fifteen minutes to our drive so we arrived in plenty of time to check in Overall we are pleased with the many cities we visited and the sites we saw in Italy.

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• WC

  Wai
  Written on July 31, 2018

  4.0 - Good

  Transfers from airport, pickups from hotels, transfers from coach to coach are well organized. The guide for the I love Rome guided tour of the Vatican City was caring. The local guide for Pompei and Sorrento was efficient. It would be a better itinerary if Colosseum in Rome is added and more time is allocated to the guided tours in Florence and Naples. It was a pity not to have visited the Amalfi Coast after a long drive south, and it’s not far away from Sorrento. For optional excursions, the gondola ride €35 per person is a bit too much. That’s an average of €175 per gondola! It would be better if all coaches for long journey have chargers for electronic devices.

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• RC

  RONALD
  Written on July 26, 2018

  3.5 - Good

  The tour guide at Pompeii. Was an was an jack ass it was 94 deg others ask him if we cold stop for water and he said we couldn't it wasn't in our itinerary he was awful

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• NS

  Nancy
  Written on July 25, 2018

  4.5 - Excellent

  Overall we had an amazing time! Our Carrani guide Sabrina (first part of tour) was efficient and pleasant, knowledgeable, etc. At times we felt a bit rushed, I wished we had a little bit more time (Pisa, Capri, Pompei). Florence accommodations weren't good but the rest of the hotels were, especially Sorrento! At tour kickoff, I would recommend that the guide have some sort of meet and greet so that all present are introduced to each other. Also suggest a few more meal options for Vegan and Vegetarians.

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• F

  FatimaCLee
  Written on July 23, 2018

  4.0 - Good

  The Vatican museum local guide is good and explains well.

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