Madrid and Magical Morocco (22 destinations)

Traveler Reviews

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  Barbara2.0•November 2022
  I cannot recommend Europamundo Madrid and Magical Morocco to English speakers. Prior to the tour, there was no...
  I cannot recommend Europamundo Madrid and Magical Morocco to English speakers. Prior to the tour, there was no notice that I could be placed in a Spanish speaking tour. When I printed the voucher at the Praga hotel in Madrid, the disclaimer was there and I was informed that I was in a Spanish speaking tour.by the 3rd say, I had been shuffled into at least 4 different tour groups. By the 4th day, I had 3 different tour guides. We had the same guide for all of Morocco who was spanish speaking with limited English skills. Preference was given to the Spanish speakers. Much less information ws given to the English speakers which led to confusion. We were given english speaking guides for tours of the medina in Marakesh and Fez. One young man who had used Europamundo before said this was the secon time he had been put in a Spapnish speaking tour. He had gone to Italy on his 1st Europamundo trip. Several people including myself had great difficulty getting information from Gabriella, our contact with this tour. She was not timely in responses and instead of providing assistance, she would fail to answer questions. She repeatedly sent the same useless information about hotels even when family members wanted to know where we were staying. Is it really possible that our hotels are not booked until 72 hours before the trip. She cheated me out of my initial transfer to the hotel Praga because she responded to my request less that 15 hours prior to my request and I was denied a change because the "transfer department" required 72 hours notice. Europamundo does not provide transfers at the end of the tour, even though they return passengers to Madrid as late as 8:30 pm on the last day of the tour. A woman I traveled with tried to find out what hotel they were being left off at even when she booked an additional night post tour. She was told that her booking was confirmed but refused to tell her what hotel and she had toarrange her own transfer. I caution people about the itinerary in Morocco. The last 3 days are really just long bus rides of 6-8 hours duration with breaks. Erfoud was a destination which added little to the experience. I loved the rustic hotels but not worth the time in travel or interest. We were not given any tour of Tangiers. We had an overnight but arrived at 7:30 pm and were leavingthe next day. We were provided with English speaking guides 3 times for the medina in Marrakesh and Fez. The guide in Fez rushed us through the souks to places that he gets an incentive with the shops. He took us to leather, brass, argan oil, carpet and loth weavers. Even though we asked, we were not given time to shop at other places in the souk. I was separated at the brass shop that I did not want to see and taken to another shop where I was presssured into buying a pair of silver earrings that are supposed to be antique for 139.98. The team that Europamundo had for the Prtugal extension seemed more organized as evidenced by the difference in the description of the tour itinerary. Dparture times were listed and information about the itinerary. Tour radar may have access to the different itineraries and know who to look at. I was definetly cheated in my experience and think it really bad news being put in Spanish speaking tour.Show more
  Traveled in October 2022
  

  Reply from: Europamundo

  We are sorry to hear that the tour did not meet your expectations. At Europamundo, we prioritize transparency; hence, we have clearly stated on both TourRadar and in our terms and conditions that our overland routes, whether in a group or private setting, unless otherwise noted, include the presence of tour leaders (English-speaking) and local guides, if specified. Due to the global nature of Europamundo, groups may be bilingual based on the number of passengers, and services may be provided in a bilingual manner, usually in English and Spanish. This can involve either two tour leaders, one for each language, or a single tour leader explaining in both languages. All our guides hold an English certificate of at least B2 (Upper intermediate) to ensure that they can fluently narrate history, engage with passengers, and express themselves clearly. Our guides also provide detailed information about returning to the hotels when a transfer back to the hotel is not provided. Additionally, we provide our passengers with our 24/7 support lines on their vouchers. Unfortunately, we did not receive any communications from your end to address your concerns in real-time. We apologize for any inconvenience that you may have faced during the tour. Once again, we thank you for taking the time to leave us your review to help us continue to improve. As we place great importance on transparency, we would like to clarify that our terms and conditions, which are available on our website, TourRadar, and your "My Trip" portal, state that all our overland routes, whether in a group or private setting, include the presence of tour leaders who are proficient in English. Additionally, local guides may be provided if specified. Due to the global nature of Europamundo, groups can be bilingual depending on the number of passengers, and the service may be offered in both English and Spanish. This can involve either two tour leaders, one for each language, or a single tour leader providing explanations in both languages. Europamundo team

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  Robin5.0•October 2022
  Good experience different than what I was used to excellent guide in Morocco
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  Traveled in October 2022
  

  Reply from: Europamundo

  Your review has been appreciated and we are eagerly anticipating the chance to meet you on your future journeys. We're thrilled that you had such an incredible experience with us. Europamundo team :D❤

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  Sonia4.0•October 2022
  The overall tour is ethnic specific. They did attempt to include the English speaking guests, but not enough to make...
  The overall tour is ethnic specific. They did attempt to include the English speaking guests, but not enough to make the experience enjoyable. The Moroccan part of the tour was more inclusive. They provided English speaking guides and split the group to accommodate their guest. The accommodations were clean but not all hotels were well represented by the photographs online. The food was adequate. You get what you paid for.Show more
  Traveled in October 2022
  

  Reply from: Europamundo

  Hello, we apologize for any inconveniences during your tour. We hope they become positive memories. Our service has improved, and we welcome your interest in future travel. Europamundo team :D❤

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• KD

  Komal1.0•June 2022
  We took the tour from USA. We specifically said we speak only English. In whole trip 6 of us out of 50 passengers...
  We took the tour from USA. We specifically said we speak only English. In whole trip 6 of us out of 50 passengers were Spanish speaking. Tour guide was trying hard to explain in English. We are pure vegetarian. Food was horrible. For vegetarian everyday bread and salad was the only option. Overall very bad experience. Everyday spending whole day in traveling. Then check in at hotel and next day morning check out. Hotel suppose to be 4-5 stars but few were very chep. I DO NOT RECOMMEND THIS TRIP. WEAST OF TIME AMD MONEY. I GAVE 1 STAR BECAUSE NO OPTION FOR NEGATIVE STAR. ????????Show more
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  Traveled in May 2022
  

  Reply from: Europamundo

  Hi, We apologize for any inconvenience you encountered during your tour and once again, we thank you for sharing your feedback with us and for helping us improve. Regarding the issues you experienced during the tour, we kindly remind you that we have provided a 24/7 support line (Hotline and WhatsApp). Europamundo team

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  Angela3.5•November 2019
  Combining 2 languages on 1 bus does not work. It invites aggression, and disrespect. I believe the guides should set...
  Combining 2 languages on 1 bus does not work. It invites aggression, and disrespect. I believe the guides should set the tone from the start. Because people are getting on and off at different points and no orientation day, the tour already starts with anxiety and confusion.Show more
  Traveled in October 2019
  

  Reply from: Europamundo

  Hello Angela DiPaolo, receive a warm greeting. We are pleased to know that your trip was a success, we are very aware of your comments that help us improve. Thank you very much for your comments and we are at your service. Best regards .... Gabriela

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• ED

  Esther4.0•May 2019
  The tour was great, but could have been better laced with free time.
  Traveled in April 2019
  

  Reply from: Europamundo

  Hello Esther Dank We want to thank you for taking the time and sharing your experience with us. We are pleased to know that your trip was satisfactory in general terms. We will take your comments into consideration and analyze them to improve. Thank you very much and we are at your service. Greetings .... Gabriela from Europamundo

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