I will never use this company again. We were picked up at the airport and dropped at the hotel in Rome which was...
We deeply regret to learn that the tour fell short of your expectations. We´ve reached out to our tour guide to thoroughly investigate the concerns you´ve raised.
Regarding your experience at Ergife, we kindly remind you that based on our terms and conditions, which are accessible on our website. Our accommodations are not luxury hotels. It´s important to understand that standards, bed sizes, and room dimensions may vary between hotels of the same class, both in different countries and even within the same country.
Each room is equipped with a private bathroom and TV. Some rooms also offer additional amenities such as a mini-bar, safe box, and hair dryer. Please be aware that certain hotels, particularly in Northern Europe, may lack air conditioning due to local regulations or have limited usage dates. Occasionally, there might be slight discrepancies in the quality of hotels within the same city on certain circuits.
I personally conducted an evaluation of the quality of our hotels in Rome, and I must say that Ergife stands out as one of our finest hotels, considering its facilities including a bar, restaurant, gym, pool etc.
We hold transparency in the highest regard. To ensure this, we provide a comprehensive itinerary both before and after booking, outlining details such as visit timings, distances between locations, and entrance details.
Our tour guides always do their best to follow the itinerary´s timeline and fulfill activities as planned. However, unforeseeable factors like weather conditions, passenger delays, and traffic jam can occasionally disrupt the schedule. Regrettably, in your group, a few passengers were not punctual, leading to disruptions and the need to cut short some visits.
As per our terms and policies, Europamundo retains the right to modify itinerary details, either to accommodate seasonal variations or at the discretion of the guide. Additionally, in exceptional circumstances such as breakdowns, traffic delays, or severe weather, the order of visits or points of interest might be adjusted. In cases where changes are foreseeable, they will be communicated through your voucher information.
Passengers are responsible for managing their time in alignment with the tour´s pace. Delays can negatively impact the entire group´s experience. We regret that you missed your optional excursion in Rome. However, we must emphasize that passengers were already informed about the tour´s starting time, and those who adhered to the schedule were able to participate.
Regarding optional tours, please note that many venues do not accept advance bookings due to potential cancellations and legal considerations. Therefore, our guides assess availability in real-time. In instances of unavailability, affected passengers are promptly informed and provided with refunds.
Unforeseen incidents can occur during the tour such as the guide´s health issues which lasted 2 days that caused him not to be able to speak properly, unfortunately this matter was not brought to our attention through our hotline/WhatsApp 24/7 numbers (available on your voucher) hence we could not act upon this situation in real time, we apologize for the inconvenience.
Concerning your optional excursion in Budapest, the corresponding amount has been refunded to your bank account.
We sincerely apologize for any inconveniences you encountered during this tour. We appreciate your feedback and the time you´ve taken to share your review with us
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