The Essential of Italy end Milan

Traveler Reviews

• L

  LLOYD

  October 7th, 2024
  1
  Would never recommend Europamunda, the worst organized tour we have ever been on. Communication was terrible,...
  Would never recommend Europamunda, the worst organized tour we have ever been on. Communication was terrible, definitely never go on another of their tours. We only saw glimpses of some of the places we were to visit. The entire tour were left for 4.5 hours in hotel lobby as they did not have a bus and tour leaders had no clue as to when we would have one. We then had to squeeze an entire day into a few hours, therefore arriving at places late when most things were closed. People were told to go on line and book their trips to museums, only to arrive too late they were closed. they were not compensated. the Hotels were good.Show more
  Traveled in September 2024
  

  Reply from: Europamundo

  Dear Lloyd, We sincerely regret to hear that your experience with Europamundo did not meet your expectations. We greatly value your feedback and take any concerns raised by our passengers very seriously. It is important to note that you never reached out to us regarding the issues mentioned in your review. At Europamundo, we are always ready to assist and resolve any situations that may arise during your trip. Your opinion is valuable to us, and we invite you to send us more information about your experience so we can assist you appropriately. We are glad to hear that you enjoyed the quality of the hotels, and we hope to have the opportunity to improve your perception in the future. Best regards, Europamundo team

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• A

  Allan LawrencePeda

  February 27th, 2024
  4.3
  I understand that its important to have an enticing list of destinations, but some cities only allowed for a few...
  I understand that its important to have an enticing list of destinations, but some cities only allowed for a few evening hours. Personally I would have paid extra for a Frecciarossa in order to obtain a few more time.Show more
  Traveled in December 2023

  Review collected by Europamundo
  

  Reply from: Europamundo

  We appreciate your valuable feedback and hope to offer you an improved service on your future tours with us. Europamundo team :D❤

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• D

  DLawrence

  June 9th, 2024
  2
  I booked 2 tours with Europmundo in April 2023, this must be the worst tour I have ever been on. I used seval other...
  I booked 2 tours with Europmundo in April 2023, this must be the worst tour I have ever been on. I used seval other companies in the past. I was so angry and frustrated that it took me a long time to calm down. First of all, the hotels are all far from city center almost an hour one way, some of the accommodations are out dated especially the Genoa International Hotel which had brown water so I avoided taking a shower. The second issue was that the guide Phillipe would ask us to be on the bus at 7am and then we would travel 20 minutes to a second hotel to drop guests off, then wait 2 hours for more guests to pile on the bus, this is a waste of guests time on vacation and made me so exhausted that I couldn't enjoy the tour. Then the company would pack in the bus with so many people that there no space to move around, I tried sleeping between locations but the lady yelling on her phone in Spanish behind me was incredibly annoying. There's also mixed buses with people speaking upto 3 languages and you have to listen to instructions several times. The groups are so large that it takes forever to organize. The bus also stops at the same time of the most infuriating day was we spent 12 hours on the bus and only got 3 hours in Milan and since the bus arrived so late we ran and rushed to the Bascilica but it was closed. I wish we could have skipped Genoa and Cinque Terra and just spent that time in Milan. This was a common issue as we only got 1 hour in Pisa to explore, eat and use the bathroom. I would not recommend this tour.Show more
  Traveled in May 2023
  

  Reply from: Europamundo

  Dear Allan, Thank you for sharing your opinion with us. We are sorry to hear that the tour did not meet your expectations. We kindly remind you that as outlined in our terms and conditions available on our website, Europamundo selects hotels that offer the necessary comfort and allow you to enjoy the city you are visiting. Although there are differences in terms of comfort and location depending on the series offered, our hotels are always located within the cities you are visiting. Sometimes they are central, other times near the center, and in some cases in more peripheral areas, but always connected by public transport to the city center. Our routes aim to provide an excellent price/quality ratio. Please note that our accommodations are not based on luxury hotels. Standards, bed sizes, and room dimensions can vary between hotels of the same class in different countries, and even within the same country. Additionally, As indicated in your itinerary, the schedules in your itinerary are approximate. The guide may adjust the schedules depending on the situation to improve the circuit. We understand that long trips can be challenging, especially when a circuit includes various attractions. We offer over 2000 different itineraries, many of which have a more relaxed pace and more leisure time. Once again, we apologize for any issues you encountered during the tour, and we thank you for taking the time to leave your review. Europamundo

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• A

  Allan

  December 25th, 2023
  4
  My room at the first hotel in Rome (Ergife) was cold. Otherwise everything went as well as I could have expected....
  My room at the first hotel in Rome (Ergife) was cold. Otherwise everything went as well as I could have expected. Someone I met during the trip felt that arriving at many of the cities occurred so late that it was dark and there wasn't any opportunity to see the sites. Considering the logistics of travel by bus, I'm not sure how that could have been avoided. Perhaps an option of travelling via Frecciarossa would be useful. One simple improvement would be adding information about the Hop-On buses in each city (especially Rome). I figured that out, but it could have been included on the flier and maybe I did not pick the best bus.Show more
  Traveled in November 2023
  

  Reply from: Europamundo

  Hi, Thanks for your feedback. We´ve noted your comment and passed it to our operations team to review for future itineraries. Europamundo team :)❤

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• 

  Stefania

  October 31st, 2023
  4
  Hello, I choose the tour Essential of Italy end Milan: I really enjoyed this tour. It was well organized and run: it...
  Hello, I choose the tour Essential of Italy end Milan: I really enjoyed this tour. It was well organized and run: it went all smooth following the trip plan. Consider that you will enjoy busy days, with two/three stops and visits for each day and you have to walk a lot: please, wear comfortable shoes. Moreover, this is not a relaxing vacation: usually, you get up at 7.00-8.00 and check-in late in the evening (between 19.00 and 21.00) due to some delays. Sometimes it's not that convenint not to have a dinner option for the evening. I wish you nice trips all around the world! StefaniaShow more
  Traveled in October 2023
  

  Reply from: Europamundo

  Europamundo is dedicated to making sure our guests have an exceptional experience from start to finish. It brings us joy to hear that our dedicated team of representatives made sure your first guided holiday with us was as unforgettable as you described. We are very grateful for your feedback and anticipate the chance to have you join us in a future adventure. . Europamundo team :D❤

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• C

  Christopher

  August 7th, 2023
  4
  I am going to write a more detailed review because I see this tour page is lacking longer reviews. Let me start by...
  I am going to write a more detailed review because I see this tour page is lacking longer reviews. Let me start by saying our main guide, Macarena, was great. She was always very positive, respectful of people's time and schedules as well as knowledgeable about every stop. She told us she had been working for Europamundo for 15 years. She spoke Spanish, English, and Italian. In short, you get what you pay for, and I do not mean that in a bad way. I am just saying, don't expect to pay this price point and enjoy some of the amenities of other pricier tours. For me personally, I figured this going into it and I was ok with it. I personally do not need my tour taking my bags everywhere for me - I can carry my own luggage to the bus if it means I will save thousands. Most tours that go to the places this tour does will charge at least 1K more than this. But like I said, I don't need to be greeted every morning with champagne. If you want that, this is not the tour for you. All in all, this tour delivered on every promise it made. My wife and I had a fantastic time overall. I am going to give a list of pros, cons, and general things to watch out for on this trip. KEY things to remember about Europomundo tours: 1 - if it is not EXPLICTLY stated that it IS included - it ISN"T. Example, on this tour - you have to pay for and properly schedule your trip to see the David statue or Uffizi museum. You have to pay to climb the leaning tower (ahead of time not in Italy). You must schedule and pay to climb cathedrals. Meals are not included (except usually breakfast at the hotel). On this particular trip, the only thing you don't need to plan ahead of time for is seeing St. Peter's and the Sistine Chapel because the tour offers a local guide to take you to those places for a 55$ fee when you are on the tour bus. (TOTALLY WORTH IT). 2- Another thing, anything you schedule should have a buffer time. In other words if the tour says you are getting somewhere at 4 - do not schedule something at 4. At least provide a 30 min buffer to figure out where you are going when you get there and to allow for a little bit of lateness. 3- Don't be last to get on the bus in morning because that will be your seat for the rest of the day even if it s sucks or you are separated from your group. 4- In Italy, most establishments do not have A/C. All of the the hotels did have A/C but most had limitations on how cold you could make the temperature in the room (not something Americans are used to). Ok here are the cons of the trip: 1- The Hotels are better than the reviews say, but they aren't fantastic. The last hotel was great, but aside from that, breakfast at all of the other hotels consists of gross deli meat, powdered eggs, soupy yogurt, hard bread, and overall bland/dry/bad food. Although they are rated as four star hotels, they are comparatively 2 star hotels in the United States due to cleanliness and amenities. We consistently found small stains and hairs on bedsheets. The rooms smelled of the cigarette smoke. Some of the hotel rooms were old and not updated. They weren't disgusting - but they were very mediocre. For my wife, this was the number one complaint of the tour. 2- The communication during the pickup transfer to get to the tour is lacking. You almost feel like, nervous, they're actually going to successfully find you. It is tricky to get in touch with them with international numbers, finding the exact number to call them at, and getting in touch DIRECTLY with the pickup person. For example, we needed to be picked up from the train station, however, our train was delayed and we sent several messages to Eurpomundo with no response. Honestly I wasn't even sure if I was contacting the correct number at one point because we were getting no responses. In the end, we did get in touch and it did work out but the process was a little nerve wracking. It was cool that they did offer a transfer at all though. 3- Sometimes the tour will take you into the city center, but sometimes you have to find your own method of getting into the city (and out of the city). If the tour lists a day as a free day, they more than likely are not providing transportation to the city center and you must arrange your own transportation in and out of the city center. Sometimes your hotel can be 15 to 20 minutes (driving) from the center. I felt like there should always be at least one trip transferring people in and our of the cities - even if they are free days - because it can sometimes be tricky to navigate a foreign country. 4- Cinque Terre was a nightmare to get in and out of. Insanely crowded and the train to get there was like New York City rush hour. It kind of ruined the vibe of the place but it was still really cool to see. 5- There was one point in the trip that we ran SIGNIFICANTLY late to Pisa. We almost missed our chance to get into the tower because we arrived almost an hour and a half later than the itinerary stated. And it was because we had to pick up like 50 people from other hotels to join our tour. which brings me to my last negative. 6- You will likely be paired with 50 other travelers. We got lucky, and since we were English speakers, we had mostly a small group for the majority of the trip. However, eventually they merged us with Spanish speakers and it was kind of hectic. Our tour guide did an exceptional job at keeping everything on track, but it is annoying to travel with that many people and when we had to pick them up it nearly screwed over our Pisa experience that WE paid for. Pros: The price is really great for what they give. You don't pay for unnecessary stuff. Our tour guide was very nice and knowledgeable. The bus is nice - no bathroom but you can charge your phones and its decently comfortable. (and it had A/C). The local guides that were offered were all super nice and had great knowledge to share - take advantage of every local tour. The tour delivered on just about every promise it made. All of the more "low key" stops were all super cool and medieval looking. The tour guide's recommended food spots were all fantastic. A good amount of free time in the main cities. Overall the tour did not feel rushed - the timeframes all made sense for the location. small places had small windows of time and large places had larger windows of time. Overall, we loved our experience and do not feel ripped off in any way, but it is important to note the negatives because this tour is not for everyone if you personally cannot comprise some of the comforts that other, more expensive, tours offer.Show more
  Traveled in July 2023
  

  Reply from: Europamundo

  Hi Christopher. Thanks for sharing your thoughts with us, we really appreciate hearing from our guests. Exploring so many captivating destinations in a snapshot of time can be quite an adventure, and we always strive to include the perfect amount of time at each location for some in-depth discovery. Nonetheless, we value your feedback and will work with the relevant departments to ensure that the pace of the trip continues to ensure the best experiences for our guests going forward. With that said, we remain hopeful that your journey through Italy and Milan was otherwise uplifting and for the chance to restore your full trust in Europamundo. Europamundo team ????❤

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• J

  June

  July 3rd, 2023
  4
  Good experience, Alec a very informative tour guide.
  Traveled in June 2023
  

  Reply from: Europamundo

  Hi June, Alec is incredible! Thanks for letting us know. Europamundo team.

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• 

  gina

  June 2nd, 2023
  4
  Over all good. We Had a a wonderful tour guide name Paola Lopez. There were other small city tours that were not well...
  Over all good. We Had a a wonderful tour guide name Paola Lopez. There were other small city tours that were not well plan. The group tour was split into different hotels which cost a lot of list of time picking up people. Once we lost 2 hours from our tour because the tour bus had to pickup over 30 people in small area where extra long tour buses are not allowed in. Like I said. We lost a lot of tour time that we could if had if everyone that bought the tour was in the same hotel.Show more
  Traveled in May 2023
  

  Reply from: Europamundo

  Hi Gina. We value your opinion and have sent it to the appropriate department for quality improvement purposes. We would like to express our gratitude to you for your feedback and assistance in our ongoing efforts to enhance our services. Europamundo team :D❤

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• F

  Francisca Surjani

  November 19th, 2022
  5
  Overall, it's great, We've enjoyed the tour and places that we visited, although it's not a fully guided tour. An...
  Overall, it's great, We've enjoyed the tour and places that we visited, although it's not a fully guided tour. An earpiece to listen to the guide will be much better. Thanks to Francesca, our tour guide.Show more
  Traveled in October 2022
  

  Reply from: Europamundo

  Thank you for your positive feedback! We're delighted you enjoyed the tour and the places you visited. Your suggestion for an earpiece to enhance the guided experience is appreciated. We'll pass on your thanks to Francesca, your tour guide, as well. Europamundo team.

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