I was surprised by how large the tour group was (60 +). There was a family of 20 that should have had their own tour....
Dear Cindy,
We appreciate you taking the time to share your thoughts with us.
We are thrilled to learn that your experience with our guide, Philippe, was positive, and we have conveyed your comments to him. He extends his gratitude for your kind words.
Please be aware that, in accordance with the terms and conditions available on our website, private tours can be reserved through travel agencies. For the family of 20, they had contracted a regular tour, and the services were provided accordingly.
Understanding that personal preferences differ, we acknowledge that some passengers may find certain aspects of our itineraries intensive or the bus rides lengthy. Emphasizing our commitment to transparency, our detailed itineraries, including information on the distance between each point, approximate departure/arrival times to/from different cities, the expected duration of each bus ride, details about guided tours, allocated free time, and included entrances (if applicable), are readily available to our passengers. This empowers them to review the itinerary and make informed decisions based on their preferences and pace. With a diverse selection of over 500 itineraries, there are various options for those seeking a more relaxed travel experience with fewer destinations.
Additionally, it´s important to note that, as outlined in the itinerary, the timeline is tentative. While our guides strive to adhere to the original timing, external factors such as traffic jams, delayed passengers, etc., can impact the tour flow and cause slight delays.
Furthermore, in line with our terms and conditions available on our website, Europamundo reserves the right to alter the details of the itineraries (to adapt to the time of year or when the guide deems it necessary) and, in exceptional circumstances (breakdowns, traffic delays, or climatological problems, periods or situations extremely complicated), the order of visits or the visited points. Most of the time, when these changes are foreseeable, the information will appear in your voucher details.
Thank you for sharing your feedback, and we look forward to welcoming you again for another exceptional travel experience. Europamundo team
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